The National Smartcard Project and the Citizen Experience Michael Gates NSCP Project Manager Bracknell Forest Borough Council E-Government Summit 10th December 2003

2 of 22 Agenda What is a Smartcard? Smartcards and the Citizen National Projects The National Smartcard Project Take-up and Marketing Questions and discussion

3 of 22 What is a Smart Card? A Computer processor memory communications Interfaces Contact Contactless

4 of 22 Already Out There Proof of Age - “Citizencard” Library Membership Tickets Employee ID Cards Concessionary Bus Fares Car Park Cards Young people cards – e.g. Connexions

5 of 22 Citizen Card Vision ‘One Card for All Purposes’

6 of 22 Why Smart Cards? Political The e-Europe Smart Card Charter highlights the desire of the European Commission to utilise smart card technology as a citizen enabler Smart cards can greatly enhance the achievement of key e- Government objectives - Office e-Envoy Social Increasing the take up of concessionary rates for services Increasing the take up of welfare benefits by retaining accurate information about eligibility Reducing the stigma associated with claiming benefits and concessionary rates Commercial New sources of revenue – advertising, sponsorship Facilitate improved tourism activities

7 of 22 Smart Card Applications Education Recording attendance Enabling cashless catering Leisure Access to facilities Health incentives Libraries Books, DVD’s, Video’s etc Payment, photocopying Transport Contactless ticketing applications Concessionary travel Tourism Increasing tourism activity Payment Discounts Marketing

8 of 22 Smart Card Applications Generic applications Gaining access Citizens Employees Recording an entitlement Updated immediately Tokens Paying for products or services Authentication – once only - the killer application?

9 of 22 Authentication for the Citizen Hand held reader less than £10 PC reader less than £25

10 of 22 Multi-Application Smartcards One card – many applications Dual chip allowing contact and contactless applications Transport (contactless) E-Purse (Contact) Authentication (both?) Individual applications (both) Interoperable across districts, regions and… countries Constrained by chip capacity…but this will disappear 2004/05

11 of 22 Advantages for Citizens Wallet space Convenience Confidentiality Security Faster transport applications Discounts

12 of 22 National Projects Programme National projects will seek to develop common standards and generic solutions… National projects will create ‘products’ ready for take-up by local government… National projects will contribute to delivery of e- Government targets by 2005… National projects will build on the work of LGOL pathfinders and other pilots…

13 of 22 National Projects School Admissions Customer Relationship Management (CRM) Local Planning Services E-procurement Digital TV Valuebill Working with Local Businesses Smartcards Crime Reduction and Youth Offending Benefits (Pensions + Job Centre Plus) Personalised Local Service Websites

14 of 22 National Smartcard Project Creation of framework proposal Agreed to develop 11 work packages Lead organisation for each work package identified First draft proposal submitted to ODPM in June 2002, final draft submitted October 2002 Overall funding approx £4.1m approved March 2003 Project commenced April 2003 – to complete by March 2004

15 of 22 Objective The National Smartcard Project is intended to bring together the knowledge and expertise of a number of local authorities and Central Government departments, including Pathfinders authorities, to provide a framework and foundation that will drive ongoing development within the Smartcard market

16 of 22 Work Packages

17 of 22 Project output A Smartcard Starter Pack which will be located on-line at An interactive on-line questions and answers approach A number of pilot sites rolling out NSCP Smartcards by 31st March 2004 Working with Mid Suffolk District Council and Chester City Council as New Starters. Bolton Next………… Recommended Smartcard standards and ‘road map’ Card management software

18 of 22 Search Smart Card Project If you want to introduce a Smart Card scheme this step by step guide will ensure you get it right Frequently asked questions A database of key questions and answers to support the development, introduction and management of Smart Cards

19 of 22 Project take-up Deliverables map at Opportunity for authorities to register an interest Presentations being made to LGOL Partnerships Newsletters (two issued so far) Research being conducted on behalf of NSCP Reference group meetings

20 of 22 Getting involved Please complete the questionnaire in your pack Come along to the reference group meetings Sign up on the web site Add your name to the newsletter list Come along to our regional meetings in January, February and March Talk to us!

21 of 22 More information: Michael Gates NSCP Manager or

22 of 22 National Smartcard Project - Questions