Integration with 3 rd Party Systems: A Necessary Evil for a Manufacturer's Finance Company?
RCI Financial Services – 4 Brands
Renault Group RCI FS (UK) RCI Banque Dacia Samsung Avtovaz (Lada) Nissan 100% 100% 99% 25-50% 80% 44% 15% Legal Structure
Renault - Nissan 1 in 10 Vehicles Worldwide
Captive Finance Company? Affiliate?
New Car Offers
Used / Nearly New Cars
UK Retail Market Growth
RCI Growth New Financings: +37% £900M
RCI Vision The Partner of Choice: 1.Simple 2.Efficient 3.Effective 4.Profitable
RCI Vision The Partner of Choice: 1.Simple 2.Efficient 3.Effective 4.Profitable Systems Processes Service levels
RCI Vision Vision
Service Levels Two Key Criteria: 1.Speed of Turnaround 2.Acceptance Rates
Service Levels 1.Speed of Turnaround a.Proposals b.Payouts ProposalsTargetAchieved <30’80%87% <60’90%97% Average20’14’ PayoutsTargetAchieved <20’ (all)75%80% 100% Correct<20’6’
2.Acceptance Rates RCIAffiliatesIndepend. New94%88%74% Used83%73%53% Service Levels
EDISON EDISON - 3 main components: 1.ID Scanner 2.E-Signature Pad 3.Self-billing Invoice
Point of Sale Enhanced functionality: Offer comparison Post Code Look-up Used Car Look-up Bank A/C Check Chassis Nr Check
Point of Sale Communications Suite: Real-time Info, at a glance 0
Equity Profiling Monthly Alert of customers in positive equity Bespoke Search facility Export / Mail-merge Phase 2: Parity Profiling
CRM Platform 4 Months-to-go & Settlement Requests >10,000 customers contacted > 50% had no Dealer contact
3 rd Party Interface Risks
Loss of Functionality Regulatory Compliance Competition
3 rd Party Interface Risks Loss of Functionality Regulatory Compliance Competition 1.Refuse to Co-operate 2.Reluctant Compliance 3.Embrace 100% 3 Options
3 rd Party Interface
1.Seem-less 2.Instantaneous 3.Accurate 4.No Loss of Functionality 5.Regulatory Compliance Key Criteria
3 rd Party Interface Necessary Evil?
3 rd Party Interface Customer Service Embracing Change Sales + 7% In-Store +1% On-Line +23% 1/3 of Turnover On-Line Mobile Stores Home Delivery Delivery Collection
3 rd Party Interface
“If you do not change direction, you may end up where you are heading” Lao Tzu