, Calendaring and Storage Initiatives ISC January 25th, 2007

CCS Integrated Plan “A redesign and deployment of the central service utilizing well supported, standards based solution. The objective is to roll-out a solution with significant decrease in operational support effort and an increase in service availability, functionality and customer satisfaction.”

CCS Integrated Plan “Undertake an evaluation of the ability of the University’s Calendaring environment to meet the following requirements: expand coverage to graduate and undergraduate student access, enable resource management, and integration with the portal and services within the portal, such as WebCT. The objective is to decrease complexity for the end-user and open more opportunities for collaboration.”

Requirements CCS has been gathering requirements over the last couple of years Spring 2006 –MyPortico Stakeholders – Calendaring Early 2006 –ITSIG planning day – and calendaring ITSAC – 2005/06 Continuous –Gathering feedback on existing services

–7,000 faculty/staff s –28,000 student s –1,000,000 messages a day –Relative to other schools uptake by students is very good

Issues Storage Spam Performance (webmail) New devices Institutional vs Individual needs Integration Archive/management Cost of maintaining infrastructure

THESE REQUIREMENTS ARE NOT UNIQUE TO GUELPH

Calendaring –Oracle (Corporate Time) –1000+ accounts – faculty/staff and some student roles

Calendaring Issues Integration –Multiple calendars –Collaborative suites Resource Management Individual vs Institutional needs Students

Changing Landscape Google Apps for Education Microsoft Live EDU ASP - Application Service Provider Appliance Solutions (Mirapoint)

First Steps Engaging a consultant to guide us through process –Develop requirements –Engage Community –Develop RFP –Select a solution

Outcomes Beginning fall 2007 Two solutions? Project progress will be posted on CCS website

CCS Integrated Plan “Investigate and implement the creation of a centrally managed institutional storage resource that is cost effective for all parties and provides capacity as needed. This is analogous to a bottomless cup of coffee. The objective is to create centralized storage as a common commodity that can be searched and accessed from any application”

CCS Integrated Plan “Investigate and implement an enhanced institutional backup system that is closely linked to the storage strategy. This is designed to ensure against the accidental loss of information and may include off-site storage of certain information.”

Requirements CCS has been gathering requirements over the last couple of years 2004 – External Architecture Assessment Early 2006 –ITSIG planning day Continuous –Gathering feedback on existing services

Storage 12 TB NAS – and CFS 4 TB SAN – Administrative Apps 10 TB SAN – Library and CCS Xx TB direct attached storage

Backup CCS backs up about 200 systems Onsite and Offsite Tape Library’s Piloting leading edge technologies around data duplication

Issues Capacity Performance Emerging needs Ever increasing demands in existing services Need for enhanced Offsite Storage –Business Continuity and Disaster Recovery

First Step Engaging a consultant to guide us through process –Develop requirements –Engage Community –Develop RFP –Select a solution

Outcomes Highly efficient and redundant Institutional storage –cost effective, reliable, scalable Tight integration with research programs Commoditization Agile storage space “Bottomless Cup of Coffee”