University of Leeds Ethnicity and Cultural Diversity Network The Globe Centre, Accrington 22 nd September 2005

University of Leeds Background –Issues of ethnicity –Ethnicity disadvantages –Suggested solutions Promoting training on ethnic diversity –The Ethnicity Training Network –Reasons for the Network –Benefits for service users and providers –Involving people in the Network –Network plan Creating changes –Reasons for diversity training –Developing cultural competence module –Cultural competence questionnaire sections –Assessment of the training impact Concluding remarks

University of Leeds Background Issues of Ethnicity High unmet needs: e.g. h ealth, employment and education Barriers to accessing services –Accessible information –Cultural and social issues –Language limitations. Health inequalities –High rates of disability and chronic diseases –Poor access to services –Poverty: low income and inappropriate housing.

University of Leeds Poverty Education Housing Access to services Employment Background Ethnicity disadvantages Language limitation

University of Leeds Background Suggested Solutions Create a network to exchange knowledge and skills. Provide more quality training on ethnicity and health to: –Raise cultural awareness –Challenge stereotypes –Improve information and skills. Help services to build information to cover: –Accurate records on ethnicity –Good knowledge of the local community Encourage working in partnerships between different sectors. Assist services to develop policies and action to meet local needs.

University of Leeds

A group of skilled individuals and organisations who: –Offer information and skills to staff and service users –Know the issues in ethnicity and health –Are working to create real change.

University of Leeds  Create links between skilled trainers, services providers and service users.  Share knowledge and skills between different service providers.  Help improve professional courses for health and social care staff.  Assist services to deliver government policies to people from minority ethnic groups.

University of Leeds For service providers –Gain accurate knowledge and good quality training on diversity –Improve professional training in universities and colleges. For service users –Develop people’s understanding of ethnicity, health & learning disabilities, knowledge and skills. –Improve people’s access to better services, general health.

University of Leeds Trainers Voluntary groups Service users and family carers Create connections between Services providers

University of Leeds Network plan (1) Make links & setup databases (2) Setup training (4) Assess and review progress (3) Create a bank of good quality training materials

University of Leeds Develop more supportive, cooperative, effective relationship with service users. Provide more accessible, appropriate and effective services. Interact effectively with people from different cultures. Develop awareness of professionals attitudes and sensitivity to ethnicity. Learn skills to negotiate communication and challenges. Skills includes: –Listening skills –Respect for other cultures –Provide proper explanations.

University of Leeds (1) Introduction Raising awareness of the needs, rights and cultural context of service users. (3) Engagement Developing local partnerships, information and policies. Developing existing and new resources, structures and vision statements. (2) Planning and action: Making services appropriate and accessible. (4) Reviewing services Measuring service users satisfaction and service outcomes, assessing and monitoring competence throughout the service. (5) Award of cultural competence Developed jointly with the Commission for Racial Equality to measure compliance with the Race Relations (Amendment) Act 2002

University of Leeds Needs, rights and cultural context of the service users Engaging with different communities Planning and action Monitoring and reviewing services Impact of training Demographic information

University of Leeds Before training During training After training -Measure existing knowledge and skills - Measure the learnt knowledge -The implementation of the new skills Tools: short questionnaire and interviews -Cultural competence evaluation sheet - General session evaluation sheet

University of Leeds  Active participation: the success of this network depends on people taking active part.  Engagement: the Network is open to suggestions about how it should function.  Contribution: members are involved in the running of the Network.  Sustainability: ongoing encouragement to join and strengthen the Network.

University of Leeds Please contact the Ethnicity Training Network on: Telephone: Website: