evidence By Sam Phillips

evidence

Sending and replying

Forwarding

Etiquette Have a appropriate name ( not nickname ) Make sure you proofread all of your s ie check for mistakes Don’t use slag or swear words ( offensive language ) Get to the point of s Always start off with a warm welcoming ( mood and ton ), use please and thank you

CC CC – Carbon copy All other recipients of that message can see that person you designated as a cc:

BCC Blind carbon copy Like cc, the abbreviation bcc comes originally from business letters typed on paper. It stands for blind carbon copy, and it is used to indicate people who will receive copies of the message in secret, or without the knowledge of the other recipients.

Signature Something you put at the end of a ie regards

Automatic reply For when you are on holiday or away

Subject Why you’re ing them

Downloading a attachment You have to be carful when downloading because it could contain a virus, most security programmes check for viruses

What is mean by archiving Archiving is where you store a in a place to keep

Creating a folder Why creating a folder is good ? Keeps everything organised and looks very professional to people. How would you choose which to store and which to delete : By clicking and selecting which one using the move box

How do you store a attachments ? By making a new folder and moving all the attachments into that using google chrome settings!

Moving a to a folder

GROUP

Example of faults Phone support Check you’re ISP is up Check internet connections Update software ect

Creating a contact

Creating a zip folder

Sending a zip file