Standards Committee Rules/Standards July 2015

Committee Members  Rodney CatesCarteret CountyJim SoukupCity of Durham  Perry DavisCleveland CountyChristy ShearinFranklin County  Margie FryTime Warner CableCandy StrezinskiBurke County  Greg FosterAlexander CountyJimmy StewartHoke County  Dinah JeffriesOrange CountyLaura SykoraCenturyLink  Judy JenkinsCity of CorneliusDonna WrightRichmond County  Rob MerchantCity of PinevilleTerry YoungState Fire Marshall  Brandon ZuidermaCity of Garner

Rules/Standards  Based on NENA and NFPA national standards  Relaxed in some cases from those national standards

Rules Review Approval Process Timeline  Notify League of Municipalities & Association of County Commissioners5/20/2015  Notice of Text Filed5/21/2015  Publication in the NC Register Volume/Issue Number 29:246/15/2015  Comment Period starts6/15/2015  Comment Period ends8/14/2015  Public Hearing during the 911 Board meeting in Raleigh8/28/2015  Submit the rules to RRC for their review in October9/21/2015  RRC Review 10/X/2015  Earliest possible effective date 11/1/2015

09 NCAC 6C.0103 ADMINISTRATION Administration:  Standards cover installation, performance, operation, and maintenance of PSAPs and emergency communication systems.  Nothing in the standards is intended to prevent the use of systems, methods, or devices that are the same or better than those prescribed by the standards

9 NCAC 6C.0105 Review 911 Fund Expenditures 911 Fund Expenditures:  PSAPs shall keep detailed records related to 911 funds received and used for 5 years and shall be available for review by the board.  There is an eligible expenditures list.  Each PSAP shall submit an annual report to the board by December 1 each year detailing all revenues and expenditures

09 NCAC 06C.0204 PSAP REPORTING Reporting: Each PSAP will be connected to ECATs.

9 NCAC 6C.0106 Waiver of Rules Waiver: Upon a written request from the PSAP, the Board may waive any rule if a good reason is provided and the board is convinced.

9 NCAC 6C.0107 Hearings Hearing: A PSAP has the right to a hearing before the Board.

09 NCAC 06C.0203 TERMINATION AND SUSPENSION OF 911 FUND DISTRIBUTIONS What are the reasons for stopping fund distributions?  If the primary PSAP is no longer supported by its’ governing agency/local government  If the primary PSAP fails to comply with state statutes, the rules, board standards, policies, and procedures.  If a PSAP consolidates, funds will go to the consolidated PSAP.

09 NCAC 06C.0206 BACK-UP PSAPs Backup Plans: PSAP shall maintain a backup PSAP OR have an arrangement for backup provided by another PSAP. Agencies may also pool resources and create regional backup centers.

09 NCAC 06C.0206 BACK-UP PSAPs  the backup PSAP shall be capable, when staffed, of performing the emergency functions performed at the primary PSAP.  the backup PSAP shall be separated geographically from the primary PSAP at a distance that ensures the survivability of the alternate center.  each PSAP shall develop a formal written plan to maintain and operate the backup PSAP or if backup is provided by another PSAP a formal written plan that defines the duties and responsibilities of the alternate PSAP.

09 NCAC 06C.0206 BACK-UP PSAPs  the plan shall include the ability to reroute incoming emergency 911 call traffic to the backup center and to process and dispatch emergency 911 calls at that center.  the plan shall be included in the comprehensive emergency management plan (CEMP).  The PSAP shall be capable of continuous operation long enough to enable the transfer of operations to the backup PSAP in the event of an emergency in the PSAP or in the building that houses the PSAP. This includes routing the calls to another PSAP while telecommunicators are relocating to the backup site.

09 NCAC 06C.0207 PSAP OPERATIONS AND MANAGEMENT  Systems are under the control of a responsible person  Telecommunicators and supervisors shall know how to do their jobs and to operate the equipment they use.  A telecommunicators primary responsibility is to answer and dispatch emergency 911 calls.  Ninety (90) percent of emergency 911 calls received on emergency lines shall be answered within ten (10) seconds, and ninety-five (95) percent of emergency 911 calls received on emergency lines shall be answered within twenty (20) seconds. It shall be evaluated monthly using data from the previous month. 98 of 119 PSAPs are meeting this standard, with an additional 14 very close

09 NCAC 06C.0207 PSAP OPERATIONS AND MANAGEMENT Transfers:  telecommunicator will transfer the call without delay.  advise the caller: “please do not hang up; i am connecting you with (name of the agency).”  The telecommunicator should stay on the line until the connection is complete and verified.

09 NCAC 06C.0207 PSAP OPERATIONS AND MANAGEMENT Quality assurance/improvement:  PSAPs shall establish a quality assurance /improvement program to ensure the consistency and effectiveness of emergency 911 call processing.

09 NCAC 06C.0208 PUBLIC SAFETY ANSWERING POINT (PSAP) FACILITIES Design of systems and PSAP:  All equipment, software, and services used in the daily operation of the PSAP shall be kept in working order at all times.  Systems that are essential to the operation of the PSAP shall be designed to accommodate peak workloads.  PSAPs shall be designed to accommodate the staffing level necessary to operate the center as required by the standards set herein.  Design of the PSAP shall be based on the number of personnel needed to handle peak workloads as required by the standards set herein.

09 NCAC 06C.0208 PUBLIC SAFETY ANSWERING POINT (PSAP) FACILITIES Plans:  Each PSAP shall have a written comprehensive emergency management plan (CEMP).  There shall be a local management approved, written, dated, and annually tested:  emergency fire plan that is part of the CEMP.  damage control plan that is part of the CEMP.  backup PSAP plan that is part of the CEMP and approved by the nc 911 board.  Access Control Plan: Entry into the PSAP shall be limited to those necessary for the operation of the center.

09 NCAC 06C.0208 PUBLIC SAFETY ANSWERING POINT (PSAP) FACILITIES Power:  The PSAP shall have at least two independent and reliable power sources one primary and one secondary each of which shall be of adequate capacity for the operation of the PSAP.  The PSAP shall have a ups system capable of providing power for the PSAP when the primary power source is down and the secondary power source has not activated

09 NCAC 06C.0209 TELEPHONES Phones and trunks  PSAPs will have a telephone system with at least two workstations and two 911 trunks  PSAP shall have at least two 911 call delivery paths with diverse routes arranged so that no single incident interrupts both routes shall be provided to each PSAP.  Where multiple PSAPs that serve a jurisdiction are not located in a common facility, at least two circuits with diverse routes, arranged so that no singular incident interrupts both routes, shall be provided between PSAPs.  PSAP shall have sufficient 911 emergency trunk capacity to receive 99.9% of all calls during the busiest hour of the average week of the busiest month of the year.

09 NCAC 06C.0210 DISPATCHING SYSTEMS CAD:  The PSAP shall have a dispatching system with a redundant means to dispatch calls  The dispatch and radio communications systems will be monitored for integrity  CAD will be maintained and in working order, which a backup method for dispatch when primary cad fails  The CAD shall recommend units for assignment to calls.  The CAD system response time shall not exceed 2 seconds.  The CAD system shall be available 99.95% of the time.

09 NCAC 06C.0212 TESTING All systems will be tested periodically to insure they work properly.

09 NCAC 06C.0213 RECORDS Five year record retention for equipment purchases and maintenance, training and other expenditures.

09 NCAC 06C.0401 PSAP GRANTS Grants:  Require an application with 3 bids on components exceeding $25,000  Construction grants have specific standards that apply.  This part of the Standards only apply if you receive a grant.

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