Chapter Two: The Evolution of Communication in the Workplace H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 2

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 3 Classical Management and Information Transfer Scientific Management  Organizations Should Operate as Efficient Machines  Owners and Managers were to Find “One Best Way”  Tasks were Made Discrete Microsoft Image

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 4 Classical Management and Information Transfer Bureaucracy  Fixed Division of Labor  Hierarchy of Work Responsibilities  Set of General Operating Rules  Separation of Personal and Professional Lives  Equal Selection based on Qualifications

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Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 6 Human Relations/Resources and Transaction Process Hawthorne Studies  Importance of Open Communication and Supportive Relations  Need to Take Workers’ Feelings into Account  Need to Respond to Developmental Needs of Workers Microsoft Image

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Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 8 Human Relations/Resources and Transaction Process Maslow’s Hierarchy of Needs

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 9 Human Relations/Resources and Transaction Process Maslow’s Hierarchy of Needs

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 10 Human Relations/Resources and Transaction Process Maslow’s Hierarchy of Needs

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 11 Human Relations/Resources and Transaction Process Maslow’s Hierarchy of Needs

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 12 Human Relations/Resources and Transaction Process Maslow’s Hierarchy of Needs Maslow’s Hierarchy of Needs

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Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 14 Systems Thinking and Communication Networks Components of a System  Environment  Interdependence  Goals  Feedback  Openness, Order, and Contingency

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 15 Using Formal and Informal Networks Effectively  Develop Contacts Inside and Outside the Workplace  Keep Lines of Communication Open  Understand Decisions are Subject to Change and Revision

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 16 Using Formal and Informal Networks Effectively (cont’d)  Never Assume Operational Isolation  Understand that Change is Healthy  Enter All Interactions from a Conscious Communication Perspective Microsoft Image

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Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 18 Organizational Cultures, Communication, and Power Influence of Cultural Approach to Power  Classical Approach to Power  Reward Power  Coercive Power  Referent Power  Expert Power  Legitimate Power Microsoft Image

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 19 Organizational Cultures, Communication, and Power  Human Relations Approach to Power  The Systems Approach to Power  The Cultural Approach to Power  Power and Difference  Power and Democracy Influence of Cultural Approach to Power   Classical Approach to Power

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 20 Organizational Narratives and Dialogue Types of Communication  Phatic Communication

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 21 Organizational Narratives and Dialogue Types of Communication  Ordinary Conversation

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 22 Organizational Narratives and Dialogue Types of Communication  Skilled Conversation

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 23 Organizational Narratives and Dialogue Types of Communication  Personal Narratives

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 24 Organizational Narratives and Dialogue Types of Communication  Dialogue

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 25 Organizational Narratives and Dialogue Types of Communication  Mindless Communication  Mindful Communication Microsoft Image

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 26 The Next Step: Learning Organizations Five Disciplines  Systems Thinking  Personal Mastery  Mental Models  Shared Vision  Team Learning Microsoft Image

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Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 28 Role of Communication in Learning Organizations

Ch2: The Evolution of Communication in the Workplace Copyright © 2006 Wadsworth 29 Why We Learn About Theories of Communication  They are Practical when Applied  Provides Intellectual Equipment  Acquire a Language for Describing and Evaluating Personal Experiences

H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed