Human Resources Department Proposed Reorganization

Background Request: Hire 2 HR Specialists to establish School Support Teams; 1 HR Specialist and 1 Payroll Specialist Funding: $30,000 Indirect dollars $30,000 Indirect dollars $30,000 M & O $30,000 M & O

SUSD Staffing Ratios w/Proposed Plan Sunnyside (2700 employees including subs) RATIO: 1 : 270 (1 : 225 w/new positions) Sunnyside (2700 employees including subs) RATIO: 1 : 270 (1 : 225 w/new positions) Marana (1775 employees including subs) RATIO: 1 : 254 Marana (1775 employees including subs) RATIO: 1 : 254 Amphi (2200 employees including subs) RATIO: 1 : 146 Amphi (2200 employees including subs) RATIO: 1 : 146 Vail (1500 employees including subs) Vail (1500 employees including subs) RATIO: 1 : 130

Human Resources Reorganization: What is Our Focus?  Customer Service  Organizational Efficiency

Customer Service Goals  Create a warm inviting environment for meeting and greeting employees and provide a confidential environment for taking care of individual staff issues.  Provide a consistent high quality HR response to questions/concerns from current employees (30 second rule)  Create and maintain an atmosphere that says SUSD is the best place to work!  We want people to walk away and say, “Wow what impressive service, I really hope they hire me.”

Customer Service True customer service embodies the 30 second rule which means you greet someone with a smile and find out their need within the first 30 seconds of meeting. Customer service is the precursor to the entire change process.

Customer Service Potential district employees Potential district employees Recruit, Screen, Select and Hire Highly Qualified Teachers and Staff Recruit, Screen, Select and Hire Highly Qualified Teachers and Staff Current district employees Current district employees Provide on-going communication and support Provide on-going communication and support Manage employee information Manage employee information Retain current employees Retain current employees

Baseline Measures Program Evaluation Baseline MeasuresCurrent30 Days60 Days90 Days 1. (e.g., tracking response time via return receipts) 3 days return 2. Phone calls3 days return 3. PARs (e.g., documenting current processing time and monitoring improvement of processing time) 2-3 weeks to process 4. Payroll issues3-4 per month

Organizational Efficiency We can do a great job of meeting, greeting and identifying a person’s need but if there isn’t enough staff to follow though on the need, the we cannot provide good effective, efficient customer service

Organizational Efficiency What happens in the HR department impacts the larger context of the efficiency of the Sunnyside School District. First impressions of this district occur within the HR Department

School Support Teams

Organizational Efficiency These tasks have been done by site or other administrators which takes time away from their ability to be instructional leaders and provide support to teachers staff and students. Administer trade skills tests Administer trade skills tests Screen applications Screen applications Contact applicants for additional documentation Contact applicants for additional documentation Contact applicants after board approval Contact applicants after board approval

Organizational Efficiency Critical Tasks: Critical Tasks: Provide assistance to department heads/principals on all employment related issues. Provide assistance to department heads/principals on all employment related issues. Recruit HQ teacher applicants Recruit HQ teacher applicants Recruit Support Staff applicants Recruit Support Staff applicants Process all PAR’s for Hire in a timely manner Process all PAR’s for Hire in a timely manner Return phone calls in a timely manner Return phone calls in a timely manner Return s in a timely manner Return s in a timely manner Collect employee data for grants, surveys and analysis Collect employee data for grants, surveys and analysis

Efficiency Goals Return phone calls & s within 24 hours. Return phone calls & s within 24 hours. Process PAR’s within 1 week Process PAR’s within 1 week Administer trade skills tests Administer trade skills tests Screen applicants and follow up Screen applicants and follow up Serve as a one stop for all employee HR needs Serve as a one stop for all employee HR needs

HR Goals for 2007 & beyond Create a welcoming environment Create a welcoming environment Establish a credible reputation Establish a credible reputation Instill confidence in our employees Instill confidence in our employees Be a resource not a roadblock Be a resource not a roadblock Change the perception of HR Change the perception of HR

Before

After