© 2014 IBM Corporation Smarter Workforce Services Business Process Innovation

© 2014 IBM Corporation IBM Global Process Services: Business Process Innovation 22 Customers expect… Organizations are dealing with new dynamics, needs and expectations Employees need… Partners are becoming… Instant, anytime-anywhere access to products, services and information Trusted, mutually beneficial relationships that go beyond one-time transactions Transparency from the companies they interact with Pervasive access to expertise and information Empowerment to work where, when and how they can deliver their best outcomes Visibility into processes, roles and decision-making More closely integrated into essential processes and decision-making Extensions of the organization and its brand Innovation enablers and knowledge builders

© 2014 IBM Corporation IBM Global Process Services: Business Process Innovation 33 A recent survey indicates compelling correlation between innovation-focused partnerships and outperformance IBM survey respondents’ distribution by partnering strategy Tie metrics to business outcomes Innovation Sourcing motivation Efficiency and effectiveness BroadExtent of outsourcingNarrow 20 % Focused Innovators 34 % Focused Optimizers 19 % Enterprise Innovators 27 % Enterprise Optimizers Scope to transform Integrate governance More likely to… Perform better revenue growth gross profit growth 2x2x 5x5x “Why partnering strategies matter”—an IBM Center for Applied Insights global study based on input from 1,351 sourcing decision makers. For more info, visit:

© 2014 IBM Corporation IBM Global Process Services: Business Process Innovation 44 IBM commits to business creating a Smarter Workforce through business process innovation Insights and best practices from hundreds of client engagements enhance your knowledge and decision-making Analytics and cutting-edge technologies help build agility and efficiencies into your processes Industry-leading business and process expertise helps you capture the opportunities of a global economy Business process innovation

© 2014 IBM Corporation IBM Global Process Services: Business Process Innovation 55 Business Process Innovation through end-to-end, analytics-driven methodologies EPIC: Enterprise Process Innovation Continuum Assess process maturity and analyze performance in real time Evolve best practice designs against IBM benchmarks, extending innovation Implement innovative technologies and build quality into processes EPIC EPIC is a proprietary methodology used by IBM Global Process Services to create and drive Business Process Innovation

© 2014 IBM Corporation IBM Global Process Services: Business Process Innovation 66 Unrivaled HR, Recruiting and Learning services capabilities create the highest-quality employee and manager experience Human Resources 1.Match people with the jobs they were born to do, not the jobs they simply can do. 2.Attract, empower and motivate employees to deliver greater business value. 3.Drive quantifiable business outcomes through workforce analytics, mobile and social business capabilities. 4.Challenge the status quo and change the way people work. 5.Mitigate risk and ensure the continuity of your business transformation through flexible, end-to-end HR services. Enable a Smarter Workforce by leveraging the end-to-end talent management solutions

© 2014 IBM Corporation IBM Global Process Services: Business Process Innovation 77 Organizations around the world realize real business outcomes Regeneron, with the help of IBM, implemented a “hire-to-fit” RPO solution that aligned its talent and business strategies, increased new hire productivity and led to best-in-class employee retention in a highly competitive talent marketplace. AMC partnered with IBM to better attract, empower and motivate employees for a 1.2% increase in profit per customer.

© 2014 IBM Corporation IBM Global Process Services: Business Process Innovation 88 Capitalize on the benefits of becoming a globally integrated enterprise… A globally integrated enterprise has: Rationalized support functions to enable economies of scale An optimized global footprint Strong governance driving continuous improvement Expanded consolidation approaches Embedded intelligence into operations Leverage value chains globally Respond quickly to changing markets Continuously transform to deliver productivity gains Apply greater focus on strategic initiatives Predict results with greater confidence A globally integrated enterprise can:

© 2014 IBM Corporation IBM Global Process Services: Business Process Innovation Enabling the workforce to drive change, improve business performance and produce results HR Value Fact-based decision making Driving Business Value through improving Workforce Performance and integrated HR Operations Building a smarter workforce Talent Acquisition High Volume Hiring Industry Alignment Quality of Hire Analytics Talent Optimization Social Learning Offerings Learning Content Marketplace Learning Analytics and Dashboards Talent Analytics Retention Analytics Survey Analytics Behavioral Sciences Behavioral Assessments Fit Assessments Skills Assessments