E-GOVERNMENT IN VIETNAM Ph.D Tran Cong Yen Deputy Director Information and Communication Technology Center Ministry of Science and Technology, Vietnam Jerusalem, 6/2009

CONTENTS Vietnam at a Glance Current e-Gov status in Vietnam National policy for ICT development e-Gov development in the MOST Human resource for e-Gov development

VIETNAM AT A GLANCE Name: Socialist Republic of Vietnam Independence day: 02/9/1945 Located in the center of the South East Asia, and is shaped like the letter "S” Area: 331,690 km2 Population: 85,3 millions Capital: Hanoi city Provinces/cities: 63

CURRENT E-GOV STATUS IN VIETNAM

INFRASTRUCTURE The national telecom network is built & upgraded to the next generation network (NGN). Number of telephone subscribers: 47.5 millions (75.5% mobile subs, 24.5% fixed subs) Penetration rate: 54%

Internet Infrastructure

Data of the Internet in Vietnam since 2003 to May 2008 Statistical data May 2008 No. Internet subscribers Number of peoples use Rate of the population using the Internet (%) Total bandwidth out of Vietnam (Mbps) Total bandwidth intra Vietnam (Mbps) bandwidth connections via Vnnic (Transfer station) (Mbps) Total traffic through Vnnic (Gbps) Total domain.Vn registered Total Vietnamese domain registered Total IPv4 addresses The number of IPv6 address Total broadband subscribers (according to sources VNNIC)

Internet growth chart According to the No. of Subscribers According to the No. of Users

Market Share of Internet service The ISP market share in Vietnam up to May 2008 (according to sources VNNIC)

Internet service technology

E-Readiness Map of Vietnam (BASED ON 19 INDICATORS)

E-Government Readiness for South-Eastern Asia

E-Gov development Related Project: Computerized the administration of government Set up LAN or WAN in every Province and Ministry have to ( based WEB Technology and TCP/IP) connect with the Network in Prime minister Cabinet Government backborn to connect the central Government with Provinces and Ministries

Government backborn connect Prime minister Office and Provinces, Ministries Government Office Province 1 Province 2 Province 3 Ministry D Ministry B Ministry C Ministry A

E-Gov development (cont.) Among the state organizations:  60% having the local area network (LAN)  80% having database for accounting management  55% having database for document management  40% having database for human resources management  22% websites of government agencies providing online services for the people

E-Gov development (cont.) Among the government officers:  50% using computer frequently  70% using Internet All ministries and provinces, cities built the information portal on Internet Less than 10% citizens use online public services 89% of the websites of government agencies are public and 100% of them supply databases

NATIONAL POLICY FOR ICT DEVELOPMENT

GOVERNMENT ICT LAW AND POLICY Electronic Transaction Law, 2005 IT Law, 2006 National Strategy on ICT development to 2010 Decree 26/2007 on e-Commerce and e- Signature Decree 64/2007on IT application in state organizations Decree 71/2007 on IT industry development

NATIONAL PROGRAM ON IT APPLICATION IN STATE ORGANIZATIONS Building, completing and upgrading information systems in the state organizations to improve the quality of controlling, monitoring and managing activities in those organizations Providing on Internet information and public administrative services to the citizen and business Developing IT infrastructure and building national IT architecture Developing IT human resources and enhancing IT capabilities in the state organizations

Solution to Improve Infrastructure and Network Continue upgrade international internet port to 100Gbps in 2010 and expand new connections Expand peering connections to VNNIX and other ISP, improve the quality of intra Internet Access Continue expand network to access internet for the country Expand NGN NET and Metro NET to all provinces in the country. improve the ability of HCMC Internet infrastructure System to 10 Gbps Expand the ability of broadband network supply Implement and apply new wireless technology: Wifi, Wimax.

Computing environment for e-Govenrment

Computing environment for e-Govenrment (cont.) iPortal Services Citizen works (based on form registration) with eGov-Services iForm Registration Publish the government ‘s forms for services integration with citizen (for example: birthday registration,…) Service BUS Messages exchange between eGov-Services and iPortal (iForm submitted and service status notification back to citizen like SMS, …) Certification Services Like digital signature, citizen account authentication. Services The government’s services (it will be developed by any vendors and independent languages, platforms, environment…)

Architecture mapping for e-Government

E-GOVERNMENT IN THE MOST

Organization chart of MOST

Network Infrastructure

Key ICT Applications Website 90% staff using computer frequently Database for accounting management Database for document management Database for human resources management 75% staff using Internet and Public service online level 2

CHALLENGES Lacking of leaders’ commitment Human resources Master plan for e-Gov development Policy in spending and implementing of IT projects Infrastructure

HUMAN RESOURCE FOR E-GOV DEVELOPMENT

Evaluation of Technology

Evaluation of Work Skill

Evaluation of adaptation of changing technology

Evaluation of Foreign Languages

Need develop the Human resource Training state employees Study programs and teaching materials e-Education is the most important  IT senior architect  IT project manager  e-Government consultant  IT strategic consultant

Thanks you very much! Tran Cong Yen ICT Center, Ministry of Science and Technology