Project proposal for ISO 20000-1:2011 implementation Subtitle or presenter.

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Presentation transcript:

Project proposal for ISO :2011 implementation Subtitle or presenter

Content Reasons for implementation Purpose of the project Deliverables Milestones Resources Copyright © Academy, all rights reserved.2

Reasons for implementation (1/2) Primary reasons optimization of operational processes increase in number and complexity of the services higher customer demand in scope of existing services dedication to excellence in managing services 3Copyright © Academy, all rights reserved.

Reasons for implementation (2/2) Secondary reasons management of performance, capacity and availability of existing services need to manage suppliers and internal support groups 4Copyright © Academy, all rights reserved.

Purpose of the project (1/2) What do we want to achieve? gain ISO certification increase quality of provided services and their operational support increase customer satisfaction with provided services and their support increase competitiveness of [organization name] 5Copyright © Academy, all rights reserved.

Purpose of the project (2/2) What do we want to achieve? reduce risks associated with service delivery and IT Service management of processes, activities and functions reduce costs 6Copyright © Academy, all rights reserved.

Deliverables SMS General requirements-related documents Design and transition of new or changed services Service delivery processes Relationship processes Resolution processes Control processes 7Copyright © Academy, all rights reserved.

Milestones 8 MilestoneDue date Initiation Planning Assessment Implementation Result Review Certification Audit Continual Service Improvement Setup Copyright © Academy, all rights reserved.

Resources (1/2) Human resources Internal resources – [list internal resources e.g. group name] External resources – [list external resources, e.g. consulting company] Technical resources Tool Equipment 9Copyright © Academy, all rights reserved.

Resources (2/2) Financial resources Amount: [define amount of money needed to finish the project] Cost types: [split costs according to the cost type and include all resources listed here, e.g. human resources – internal and external, technical and other resources] Other resources Documentation 10Copyright © Academy, all rights reserved.

Project proposal for ISO :2011 implementation [presenters name] Copyright © Academy, all rights reserved.11 [insert your picture]