Managing Work Flows Chapter 2 – Part 1 MGT 3513 Introduction to Human Resource Management Dr. Marler Reminder: Please put cell phones away unless we are using them for a class activity. “It is common sense to take a method and try it. If it fails, admit it frankly and try another. But above all, try something.” Franklin D. Roosevelt

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Organizational Structure hart.pdf hart.pdf

Questions on Structure What is the organizational structure? Describe some of the characteristics of a bureaucratic organizational structure. What is a flat organizational structure? What is a boundaryless organizational structure?

Organizational Structure Indicate the type of structure:

Organizational Structure Indicate the type of structure:

Questions on Teams Describe a team. What are self-managed teams? What are problem-solving teams? What is a virtual team?

Teams Performance of team vs. individual Problems with teams Freeriding Groupthink

Theories of Motivation 1. Two-factor theory 2. Goal-setting theory 3. Job characteristics theory 4. Justice theory

Herzberg’s Two-Factor Theory What does Herzberg’s two-factor theory of motivation attempt to do? Name and describe each factor.

Herzberg’s Two Factor Theory 0 DissatisfactionSatisfaction HygieneMotivators

Which factor lessens dissatisfaction, but does not increase satisfaction? A. Hygiene B. Motivator

Goal Setting Theory Setting goals improves performance However, in order to “work,” goals should be: Difficult (but not too hard!) Specific (not “do your best”)

Goal Setting Theory Goal commitment Self-set vs. assigned goals Feedback on progress Public vs. private

Job Design What is job design??? Using your phone, tablet, or laptop, come up with your own definition of job design: ___________________________________________

Job Design Employees redesign work in their company 1. What does the company manufacture? 2. Who decides how the workflow should be redesigned? 3. What is meant by “walking the job”? 4. After the redesign, how did productivity change? Production time Production quantity

Job Characteristics Theory What does JCT state?

Job Characteristics Theory A theory of job design 5 core job characteristics 3 critical psychological states Personal/work outcomes

Job Characteristics Theory

Core Job Characteristics Skill variety Task identity Task significance Autonomy Feedback from job

Critical Psychological States Experienced meaningfulness of work Experienced responsibility for outcomes of work Knowledge of the actual results of work activity

Outcomes High internal work motivation High quality work performance High satisfaction with work Low absenteeism and turnover

BUT, only if... Employees have the competencies to do the job Employees want personal growth in their jobs Employees have context satisfaction (with pay, job security, coworkers, supervisors)

Questions on Job Design Explain the concept of simplification. How is job enlargement different from job enrichment? Explain job rotation.

Which type of job design increases the number of tasks a person has to do, but does not give the person more authority for decision making? A. Job rotation B. Job enrichment C. Job enlargement

The surprising truth about what motivates us PnuFjJc PnuFjJc Are pay incentives consistently effective in motivating workers? When do pay incentives work best?

Justice Theory types of justice Distributive Justice Equity—are __________ fair? Example: Procedural Justice Are _____________fair? Example: Interpersonal Justice Is _______________fair? Example:

Ron works for Delta Depot as a sales associate. His boss informs Ron that he will not receive a raise this year. Ron feels that the decision is unfair and that he should receive a raise. What type of justice applies to this situation? A. Procedural justice B. Distributivejustice C. Interpersonal justice

While Ron feels that the decision (i.e., no raise) is unfair, he believes that the performance appraisal process is fair. Ron had high performance which was reflected in his performance evaluation; however, the company could not afford to increase wages/salaries this year. What type of justice applies to this situation? A. Distributivejustice B. Interpersonal justice C. Procedural justice

While Ron is not happy about the situation(i.e., no raise), he acknowledges that his boss treated him with dignity and respect throughout the performance appraisal process and when delivering the bad news. What type of justice applies to this situation? A. Distributivejustice B. Procedural justice C. Interpersonal justice