ActKM - Canberra, 14 October 2004 The Future of KM Ross Dawson CEO, Advanced Human Technologies Author, Living Networks and Developing Knowledge-Based.

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Presentation transcript:

ActKM - Canberra, 14 October 2004 The Future of KM Ross Dawson CEO, Advanced Human Technologies Author, Living Networks and Developing Knowledge-Based Client Relationships

Where business is going...

The weightless economy Source: US DoC; Cap Gemini Ernst & Young

We’ve come a long way

We are immersed in connectivity Source: TeleGeography; NASDAQ

The first standard

Knowledge depreciates!

The emergence of the global brain

Shifting professional workflow

Business becomes transparent

Information and knowledge

Different domains Information-based Efficiency Automation Knowledge-based Solutions Human expertise

Carefully choose the frame you look through

Five frames for the future of knowledge management Social networks Collaboration Relevance Workflow Knowledge-based relationships

Making friends through friends

The network organisation Courtesy Patti Anklam, patti.byeday.net/sna

View of a network = President = Operations = Product Line A = Small Accounts Functio n = Product Line B = Product Line C = HR/Finance = Large Accounts I frequently or very frequently receive information from this person that I need to do my job.

Roles in networks Peripheral Specialist Central Connector Boundary spanner Information broker

Data collection Qualitative - surveys  Information and knowledge flows - frequency, type, means, trust, value/ usefulness, knowledge of resources etc. Quantitative - information flows  , instant messaging, telephone, meetings etc.

Performing social network analysis Interview key staff to determine the issues and desired outcomes Identify the relevant network Survey network members to determine information and knowledge flows Use computer modeling tools to show critical aspects of the network Identify potential interventions Design and implement activities to enhance the network Follow up

Working together

Collaboration in action US Joint Strike Fighter US$200 billion project 80 companies 40,000 professionals All tightly networked with 90 software tools

The flow of knowledge work

Workflow learning

Advanced Distributed Learning

The reconfigurable organisation

Creating happy accidents

Sharing recommendations

Types of services Black-box : customer receives an outcome, but is left none the wiser Knowledge-based: customer is left more knowledgeable, able to make better decisions, with greater capabilities

Knowledge to the masses

Enhancing knowledge-based organisations 1. Start from strategy 2. Enhance the networks in and around your organisation 3. Implement flexible, collaborative workflow 4. Rethink strategy in a blurred world 5. Implement from the top down

Are you an energiser?

How to energise your network Have and communicate a compelling vision Seek and acknowledge quality contributions Make and fulfil commitments Be a connector!

Help create the future of KM!