DCML – The Standard that Enables ITIL Compliance

© DCML Member Section, All Rights Reserved The state of today’s IT infrastructure CIM SDM SNMP Proprietary Different systems representing IT infrastructure data in a variety of formats… creating management silos

© DCML Member Section, All Rights Reserved The desired state for IT infrastructure Enable management of services with best practices and policies CIM SDM SNMP Proprietary

© DCML Member Section, All Rights Reserved What’s required of IT to make the transformation Manage services – not devices Comprehensive view of infrastructure, relationships and policies CIM SDM SNMP Proprietary

© DCML Member Section, All Rights Reserved What IT needs to do Facilitate integration of existing operational support systems Enable automation-based management of the environment Enable creation and enforcement of policies by implementing a framework such as ITIL

© DCML Member Section, All Rights Reserved How to achieve the desired state Use proprietary tools –Costly to implement –Encourages vendor lock-in Wait for a single standard to prevail –Existing standards, such as CIM and SDM, scale either vertically or horizontally but fail to provide a comprehensive view –Lengthy process

© DCML Member Section, All Rights Reserved Another alternative Adopt a meta-standard… DCML –Brings together disparate systems –Standards-based approach for information exchange speeds implementation –Reduces costs for implementation because it builds on top of existing systems CIMSDM SNMP Manage services – not devices DCML Proprietary

© DCML Member Section, All Rights Reserved DCML The only open, XML-based standard designed to achieve interoperability by providing a systematic, vendor-neutral way to describe an IT Service environment Universal language that describes elemental, process, and service-oriented relationships between IT service entities and policies governing the management of such environments Handles heterogeneous and semantic information required to manage at the service level

© DCML Member Section, All Rights Reserved DCML key milestones 2003 –DCML launched –Early supporters included EDS, Opsware, BEA Systems, Computer Associates International, Tibco, Mercury Interactive and Akamai Technologies 2004 –Specification version 1.0 released –DCML accepted into OASIS standards body

© DCML Member Section, All Rights Reserved DCML continues to gain momentum

© DCML Member Section, All Rights Reserved DCML data format for information exchange DCML provides a uniform way for system management solutions to exchange information about the IT environment –Systematic approach –Vendor-neutral

© DCML Member Section, All Rights Reserved DCML enabling ITIL compliance DCML benefits –Enable IT organizations to comply with ITIL guidelines using A standards-based approach At a low cost With speed DCML capabilities –Enable data exchange between IT systems –Integrate existing IT systems to create a CMDB –Allow disparate IT systems to implement ITIL Service Support process –Give IT a concrete step for implementing ITIL and automating IT processes

© DCML Member Section, All Rights Reserved CMDB use case Populate CMDB with DCML-compliant management systems –Federates multiple data bases into a central and complete record of all CIs –Requires significantly lower learning curve to install, integrate and operate CMDB Monitoring DCML Ticketing Asset Mgmt Provisioning DCML

© DCML Member Section, All Rights Reserved Incident Management use case Capture server context and change information and feed it to the monitoring system, per ITIL recommendations When monitoring system sends an alert to the NOC, personnel can use the DCML-encoded context to deduce the root cause NOC personnel can populate a trouble ticket to track and resolve the ticket quickly Operations teams will get all context/change information and make the proper changes for remediation Context Monitoring System Change DCML Ticketing System Change Management DCML

© DCML Member Section, All Rights Reserved Service Desk use case Reduces the cost of implementation Increases the effectiveness of root cause analysis –Unified information repository –Efficient correlation of commonly occurring incidents Service Desk 3 rd party support Application Support DCML Server Support Network and Operations Support DCML

© DCML Member Section, All Rights Reserved DCML data exchange format Decreases cost and time to implement ITIL Provides a standards-based approach to abstracting data from disparate systems Enables global visibility of existing IT infrastructure DCML and ITIL together enable IT organizations to achieve best practices IT management