PC Manager Meeting January 24, 2005

Today Updates –Next Meeting –Listserv Upgrade –Licenses –Security Updates This Month: – Training (Sara Webber) – Spyware & Phishing (Joe Klemencic)

Next Meeting Feb 23rd –Topics To Be Determined!

Listserv Upgrade Thursday, January 27th, 6:30-7:30am New Features!

Security Joe Klemencic has joined CST! 3 Microsoft security bulletins this month (Patches moved to site SUS server on 1/26) –MS Vulnerability in HTML Help Could Allow Code Execution (KB890175) Affects W2K, XP, and W2K3 –MS Vulnerability in Cursor and Icon Format Handling Could Allow Remote Code Execution (KB891711) Affects W2K, XP sp1, and W2K3 –MS Vulnerability in the Indexing Service Could Allow Remote Code Execution (KB871250) Affects W2K and W2K3

Security Symantec client for Macs now available Issue with Symantec anti-virus version If you use the "Internet Auto Protect" feature and you have upgraded from previous versions of Norton Anti-Virus, you might encounter this error: –Microsoft Outlook error: "The add-in 'C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vpmsece.dll' could not be installed or loaded..." Resolution: Fixed in version Side Note: is scanned at Fermi gateways and the IMAP servers If you use SSL, there have been conflicts when using the auto protect feature.

Licenses EA/true-up req with Hugh Montgomery. Savings on office purchases! VMWARE - anyone interested in putting an order together? Symantec order going out soon! Send numbers to Filemaker order going out soon! Send numbers to

Main Topic Training –Sara Webber Training and Development

Our Mission The Training and Development Department is a centralized resource of continuous learning for all Fermilab employees. We provide learning programs and services that assist employees in their job performance, career development, and professional growth. We are dedicated to providing our customers with program excellence and exceptional service.

Our Staff Barbara Brooks manages the Training and Development Department. Sara Webber coordinates the computer training function. Dotti Swanson handles enrollments and administration for training classes, the Tuition Assistance program, and the IITV program.

Our Curriculum The Training and Development Department offers a core curriculum of on-site computer training courses in the following areas: –Database design –Drawing/modeling techniques (i.e. AutoCad, IDEAS) –Multimedia presentations –Programming –Spreadsheet design –Systems administration –Web development –Word processing Courses outside of the core curriculum can be brought on site by customer request.

How We Operate Training and Development does not operate on the university model, but rather does needs-based training. Courses are offered when a customer requests them. We must meet a minimum enrollment (usually eight) to offer a course on site.

In-House Trainers vs. Vendors Outside Vendors –It is more cost effective to use outside vendors for most basic computer classes. In-House Trainers –Classes that contain information specific to Fermilab are best taught by in-house trainers. –We will also use in-house trainers when we have an in-house expert who is willing to teach a course. –Training and Development has developed an instructor certification program for our in-house trainers.

How Can We Work Together? PC Managers –Course ideas/ recommendations –Open lines of communication to keep Training aware of changes in Lab computing Training –Provide a better trained customer base –Open lines of communication to make PC managers aware of Training resources Any other ideas?

Current Issues in Training… Office 2000 vs. Office 2003 –When to switch our courses? –Would a new features overview course be useful? Project Management for IT Professionals –Do we foresee a need for it this spring? Other Ideas?

Main Topic Spyware and Phishing –Joe Klemencic

Main Topic Experiences using Microsoft’s AntiSpyware Tool –Andy Lego

fini….