Industry Internship “Skill Acquisition” Tamer Zakaria, HR Consultant Instructor of Hospitality Management Faculty Member of the American Hotel & Lodging Educational Institute

Industry Internship Tamer Zakaria Session Rules Agreements 1 6 3 2 8 Be on time 7 No besides talking 4 Late persons are not accepted Semi-formal dress 5 Mobiles Off/Silent Have fun! Participate Respect Industry Internship Tamer Zakaria

Industry Internship Tamer Zakaria Module 6 Interpersonal Communication Skills Industry Internship Tamer Zakaria

Industry Internship Tamer Zakaria Module 6 Outline Active Listening Skills. Effective Speaking Skills. Writing Skills. Public Speaking Skills. Nonverbal Communication Skills “Body Language”. Industry Internship Tamer Zakaria

Active Listening Skills Be calm and relax. Let the speaker talk without interrupting. Show interest in the speaker. Maintain eye contact. Look directly at the speaker. Observe body language. Use listening spare time to review and anticipate. Focus your attention on both the speaker and the message. Ask questions. Show that you understand. Industry Internship Tamer Zakaria

Effective Speaking Skills Plan and organize what to say. Think before you talk. Identifying your main points and then making sure that you address them. Stick to your topic. Get your listener’s attention. Announcing your intentions at the outset of your talk. Obtain your listener’s interest. Present key points in a logical sequence. Use spoken cues to tell your listener what’s important. Avoid jargon. Industry Internship Tamer Zakaria

Industry Internship Tamer Zakaria Writing Skills Before Writing Have a specific reader or audience in mind. Know your objective. Decide which essential information to include. Determine how to present the information. Industry Internship Tamer Zakaria

Public Speaking Skills Identify your main point in the introduction. Use repetition or examples. Use concrete language. State things positively. Tell why the massage is important. Check for understanding. Industry Internship Tamer Zakaria

Nonverbal Communication Skills “Body Language” Nonverbal Communication Skills “Body Language” – the gestures and body movements a person uses, include facial expression, eye contact or movement, and posture. Our body language may contradict our words or reveal information we don’t intend to reveal. We can hear certain types of nonverbal communication, such as laughter, weeping, whistling, or tone of voice. Industry Internship Tamer Zakaria

Business Communication Skills Module 7 Business Communication Skills Industry Internship Tamer Zakaria

Industry Internship Tamer Zakaria Module 7 Outline Presentation skills. Presentation Delivery Tips. Business Acumen: the Language of Benefits. Organizational communication skills. Types of Organizational Communication. Industry Internship Tamer Zakaria

Industry Internship Tamer Zakaria Presentation Skills Know your material well. Practice. Get audience participation. Use names and eye contact. Establish rapport. Check the facilities and audiovisual equipment in advance. Research your audience. Relax. Dress comfortable and appropriately. Use your own style. Industry Internship Tamer Zakaria

Presentation Delivery Tips Posture. Movement. Orientation. Gestures. Eye-contact. Volume and tone of speaking. Industry Internship Tamer Zakaria

Business Acumen “The Language of Benefits” List the key areas of your job in order of importance. Limit the number of objective areas. Choose active words to describe your objectives. Set amount of time you need to put into each objective area. Make sure that you can measure your achievement in each objective area. Consider the best ways to monitor your performance. Use your calendar or your activity reporting system. Focus on what is important for achieving your objectives. Industry Internship Tamer Zakaria

Organizational Communication Skills Functions of Organizational Communication Control. Motivation. Emotional expression. Information. Industry Internship Tamer Zakaria

Types of Organizational Communication Upward communication. Downward communication. Lateral communication. Diagonal communication. Industry Internship Tamer Zakaria

Industry Internship Tamer Zakaria At the End Thank You Industry Internship Tamer Zakaria