University Health Care Computer Systems Fellows, Residents, & Interns

Welcome to University Health Care

Help and Training Computer Help –Help/Support Desk –Web browser at and submit a “trouble ticket” –Or from Pulse IT Resources -> Submit a Trouble Ticket

Passwords and Security Computer Logon –Your computer logon is your University Employee ID number (called a UNID) and a password. –Your computer logon provides access to computer programs and printers as well as access to patient information.

Passwords and Security Passwords –The computer password (logon, security code, and/or electronic signature) is the user’s way to verify his/her identity. –Unauthorized access will subject user to disciplinary action, up to and including termination.

Passwords and Security Passwords (cont.) –Passwords must: Never be shared with anyone Not be dictionary words Not contain information that is easily guessed Have a minimum of 8 characters Use at least one number and one character

Passwords and Security Secret Question –Your secret questions is a means of identification and ensures your privacy when contacting the Help Desk with a password issue. –Without a secret question, you will be required to fax a University photo ID or provide SSN AND date of birth before a Help Desk agent can reset or give you a password of any kind. NO EXCEPTIONS!

Passwords and Security Security –We have a responsibility to ensure patient information confidentiality. –A comprehensive logging system records all clinical data access. –Information collected includes the computer user, logon ID, the patient ID, the data accessed, the date/time and the machine IP address.

Passwords and Security Security (cont.) –Log off the computer when you leave the workstation –DO NOT share passwords –Keep the computer screen out of public or unauthorized view –Be careful not to leave reports/records unattended on printers and fax machines

Passwords and Security Security (cont.) –Wear your identification badge whenever you are on the job –Consider your surroundings when discussing patient information or condition –Store patient documents in a secure and lockable location

Passwords and Security Confidentiality and Security Agreement… states that you will protect both the patient and the University Hospitals’ and Clinics’ information. It also states that you will use the computer in the way that it is intended: for patient care, research or business purposes. It also states that you will use only your own password and not share it.

Training –Questions? Call the University Health Care IT Training Department at –Visit our pulse site for online documentation: Pulse –> search for IT Training Help and Training

Register for a class –Open IE, it will default to Pulse –Click on HR & Education, –Move down to Organizational Development –Click on Learning Management System (LMS) –Log into the LMS You will find classes assigned to you to complete here as well Help and Training

and Paging –Each employee receives an account that will look something like this: You may access your from home from the web browser at For instructions on how to set up your on your smart phone, please see

and Paging (cont.) –Use “PHI” in the subject line of s to encrypt messages and protect PHI (Protected Health Information). Add PHI anywhere in the subject line. PHI is not case sensitive. More information is available at

Paging- Smart Web Paging –Paging thru phone: PAGE –To Page Online: Visit Smart Web – –Click on PAGING Tab –Search by Name or Department

Paging- Smart Web Paging (cont) –Click on Pager Icon next to the person you want to page –Click Compose New Message; Type Message, Send –Be sure to include your name at end of message.

Paging- Smart Web Paging (cont) For Questions about Smart Web and/or Paging: Page Operator Assistance or

Wi-fi Wi-fi access is available in all buildings on campus. –Uconnect – secure access to main U of U campus network. Preferred network, allows access to all applications and printers. –Uguest – unsecured access to internet

Remote Access Citrix Web Interface –Allows access to a large number of university supplied applications (EMR, Word, etc…) In the web browser, type: 1 st time, you will need to load the ica file (both mac and pc). Click on the “Web Interface” Link Log in with your UNID and password

University Health Care Intranet Intranet Access –UHC maintains clinical and administrative resources in an internal web system called the Intranet. Open the web browser and type this address: pulse.utah.edu OR from a UHC-based computer, simply type “pulse”

Clinical Applications EPIC –Epic is the comprehensive electronic medical record (EMR) used by UUHSC. –Provides resources for documentation, order entry, patient history, referrals, and ensures continuity of care. –Training is required and provided to all employees.

Clinical Applications PACS –Picture Archiving and Communication System (PACS) allows on-line viewing of radiology images. –In addition to web-based access, there are a number of special PACS stations located throughout the hospital with high-resolution monitors. Open the web browser and type

Computer Hardware & Disk Space –PC – Available in most offices and some patient care areas. –MetaFrame – Available in most patient care areas. Also Referred to as Citrix machines or “thin” clients. –Macintosh – Available in many School of Medicine offices. –Questions regarding computer hardware should be directed to the Help Desk at

Computer Hardware & Disk Space Tablet Devices (iPads and similar) –Haiku/Canto to access Epic on IPhone (IPads) Call the helpdesk for assistance MUST USE MOBILE IRON –Go to the support website ( for instructions on how to access EMR software using these deviceshttp://support.med.utah.edu

Computer Hardware & Disk Space Disk Storage Space –Each personal Network Account has disk storage space provided on the G:/ disk drive.

Computer Hardware & Disk Space Portable USB drives –You may not use an unencrypted USB drive into a university owned computer.

Website Index Helpful Websites A-Z Index –Web Citrix Interface– –HIPPA – –Intranet – –Remote Access – –Computer Support – –Training – –University Health Care Home – –University of Utah Home/CIS –