HiP Culture: Your Key To Freedom In Business

My Heretical Idea You deserve to be :

It is  the behaviours  the incentives  the symbols and  the systems that reveal the values of the organization What is Culture?

HiP Culture = “Nice” Culture

A HiP Culture Will Have Greater… Speed Accountability Rigour Simplicity Collaboration Attractiveness Innovation Productivity

Prospects/ Customers Potential Employees Culture Suppliers

With Growth Comes Chaos Growth Mistakes and chaos

With Growth Comes Chaos Growth

Flight Risk:

Payroll $ Wasted 23%

Shrinking Labour Market:

Perceptions of Integrity

Engagement

Top 24 Comparison Performance Enhancing Culture Non-Performance Enhancing Culture Revenue Growth682%166% Employment Growth 282%36% Stock Price Growth901%74% Profit Growth756%1%

As compared to “non-producers”: Unskilled Average =19% more output Superior = 38% more Skilled Average= 32% more Superior=64% more Mgmt/Professionals Average= 49% more Superior= 96% more The Cost of Average...

SalaryPoint spread # in category Cost Unskilled$24, $18,240 Skilled$35, $33,600 Mgmt/Prof$60, $57,600 $109,440

ENGAGEMENT Quality of Life Rookie Victim Bystander Champion

3 Happiest Events

Challenge Connection Contribution Quality of Life Mastery Purpose Appreciation Congruency

warrencoughlin.com/cool-tools

Decisions & Actions Questions Beliefs and Values Experience, Education, Environment

The Path

AssessExecuteDefine Monitor/ Refine

Assess

Objective Understand state of culture Learn the source of messaging Assess receptivity to change Benchmark Avoid “another initiative that will die” syndrome Go/No Go

Q1: Your Limits

Q2: What Are The Unwritten Rules Meeting discipline (in)Formality Accountability Customer relations Dealing with change Systems Dress Hours Work life balance Quality Standards …

Q3: What Priorities Do You Communicate?

What Are Your Defining Stories?

Is That HiP?

Option 1: Consultants

Option 2: Assess and Impact

AssessDefine

Pick Your Principles

Values-driven

Performance Marketing Results driven Innovation Leadership Team Communication Event Planning Pride Gratitude Fun Trust Relationships Positivity Dedication

Values-driven

Behaviours Reflect Values Harmony => Avoid “tough” conversations Authenticity => Only sell what’s right Customer focus => seek input of front line Accountability => Ask for and follow up on commitments Sucking up => favouritism unrelated to performance or potential Discipline/Focus => Saying no

Values Definitions

Values-driven

Values Hierarchy

AssessExecuteDefine

2 Approaches Announce and Then Build Awesome for small Sustains momentum Engages team in build Allows for growth BUT Inconsistent systems, symbols and incentives Must exhibit new values while building them Build and Then Announce Alignment exists pre launch Shows seriousness Communications and mgmt are coordinated BUT Long lag time Lack of ongoing engagement Can become a “task”

Incentives Beware unintended incentives & consequences Not just $: – Security – Recognition – Quality work – Remove “crappy” work – Perks What’s “punished” (or not)

Systems

Symbols

Discuss

Investigate

Recognize Values Lived

Record

Recognition

Culture Hacking

Take On A “Help The World” Program

Peer Bulletin Board

Real Time Feedback

Energizer Rituals

Why So Serious?

Hire/Fire on Culture

Raising The Game Education Investment Book of the month Coach for the team Empty chair in meetings Involve team in hiring Cross-dep’tal initiatives Workations Each employee interacts w. customers Senior people have “shifts” for Q&A Pet project time 1x/month community project “Support a dream” Anniversary yearbooks Monday Breakfast/Friday drinks

AssessExecuteDefine Monitor/ Refine