April 15, 2015 A learning experience The Strategic Planning Process at FHR School of Business April 15, 2015 A learning experience

Suriname Area: 163,820 sq km Population: 573,311 (July 2014 est.) GDP per capita: USD 12,900 (2014 est) Main source of income: the mining industry, with exports of alumina, gold, and oil accounting for about 85% of exports and 25% of government revenues Suriname

FHR Lim A Po Institute for Social Studies in Paramaribo, Suriname

FHR Institute for Social Studies

Programs Program: Offered by: & & & & & Bachelor of Business Administration Program & Master of Small & Medium Entreprise Management & Master of Business Administration & Master in International & Comparative Law & Master of Public Administration in ‘Governance’ &

Vision FHR promotes a voluntary and self-motivated pursuit of lifelong learning for personal and professional reasons. FHR is an institute for higher education contributing to modernization of society by enhancing performance of management, governance, legal practice and business and is aspiring to be “a state-of-the- art integrated institute of accredited bachelor and master programs”

Mission of FHR School of Business ‘To provide undergraduate education in management, finance, international business and commerce at international standards in a stable and orderly learning environment, ensuring that students can develop their talents to their full potential and become highly competent professionals.’

Planning management cycle Strategic Plan (EFQM) Periodic Management Assessment & Review Annual year plan (A3)

Annual planning cycle

Key drivers strategic planning Shared responsibility Continuous improvement Comply to international standards Implementing standardized policies and procedures Comply to international standards

Strategic map Step 1 Step 2 Step 3 Step 4 Step 5 Profile of the school Broad based Operational Goals Internal factors Resources SWOT-Analysis STRATEGIC ACTIONS AND FINANCIAL PROJECTIONS (5-year forecast) Mission Business environment Strategic positioning External factors Broad based Student Learning Goals

Mission linked to objectives & CSF Broad-based student learning goals The student Is able to collect and interpret relevant data with the aim to form a judgment that is partly based on the consideration of relevant social, scientific or ethical issues. Our mission: To provide undergraduate education in management, finance, international business and commerce at international standards in a stable and orderly learning environment, ensuring that students can develop their talents to their full potential and become highly competent and ambitious professionals. Strategic actions (Critical Successdefining Factors - CSF) Mastery of characteristics of effective teaching Excellent student outcomes

Fundamental concepts of excellence EFQM Model Components Fundamental concepts of excellence RADAR EFQM Criteria

Fundamental Concepts of Excellence

EFQM Model criteria

The RADAR

Planning Dashboard

Management review