1 C2C—Engaging Multiple Agencies in Incident and Emergency Management Dr. Charles E. Wallace SE Regional Marketing Director Telvent Transportation, North America ITS America Annual Meeting, May 4, 2010

2 Challenges to America’s Highway System Urban traffic congestion is increasing Travel time reliability is worse Population is increasing faster than highway miles (Adapted from James Wolfe and Mark Plass, "A Change in the Way We Solve Urban Transportation Problems," FDOT’s ITS Disseminator, August 2008)

3 Causes of Traffic Congestion At least 60% of the causes of congestion can be addressed through traffic management

4 Traffic Incident Management (TIM) and Quick Clearance (QC)

5 TIM/QC Actions Open Roads Philosophy Statewide TIM Strategic Program Plan Statewide and Regional TIM Teams Safety Service Patrols Severe Incident Response Towing incentive programs Rapid Incident Scene Clearance (RISC) in Florida Towing & Recovery Incentive Program (TRIP) in Georgia Houston's Safe Clear program requires disabled vehicles on freeways to be towed instantly

6 TIM/QC Players

7 Emergency Management

8 Agency Involvement by Incident Level

9 National Context for Emergency Response

10 The Emergency Management Process Plan Prepare Respond Recover

11 Emergency Transportation Operations Traffic Incident Management (TIM) Emergency Management (EM) Emergency Transportation Operations (ETO) Reference: Guide to Emergency Transportation Operations 2005 NCHRP Report 525: “Surface Transportation Security, Volume 6: Guide to Emergency Transportation Operations”

12 Implement ETO Using Transportation Systems Management & Operations (TSM&O) “TSM&O is a wide-ranging system to manage congestion and maximize operation of our highways. TSM&O is not just the sum of its parts—many of which are intelligent transportation systems (ITS) related—it is a fundamental change in the way we solve the urban transportation problem.” (Wolfe and Plass)

13 Traffic Management Centers (TMCs) Five more coming in Florida!

14 TMC Functions Routine traffic management Incident management Traveler information Dispatch Road Rangers Coordinate with Emergency Management Agency (EMA) for emergencies

15 Emergency Operations Center (EOC) Functions Manage locally or statewide declared emergencies Weather Natural or human-caused disasters Homeland security threats Activate Emergency Support Functions (ESFs) ESF #1 – Transportation ESF #3 – Public Works 15 in all

16 Fusion Centers “Fusion centers (FC) have evolved as a term broadly describing a center where information is ‘fused’ or integrated to support threat and hazard assessment, prevention, and law enforcement”* Many evolve from regional anti-terrorism task forces 72 FCs nationally as of July 2009 State and regional FCs *Source: "Information Sharing Guidebook for Transportation Management Centers, Emergency Operations Centers, and Fusion Centers," FHWA, prepared by Booz-Allen-Hamilton, draft November 2008

17 Fusion Centers (cont’d) Functions: gather/fuse intelligence to address: Specific laws or types of public hazard (e.g., driver licensing, banking crime), Specific critical infrastructure elements (including transportation facilities) Public safety and national security challenges (e.g., terrorism, major criminal activities, public health risks, major economic risks, critical infrastructure protection, and major natural hazards) *Source: Ibid.

18 Partners Kentucky Office of Homeland Security Kentucky State Police Kentucky Transportation Cabinet Kentucky Department of Corrections Kentucky Department of Military Affairs Kentucky Vehicle Enforcement Federal Bureau of Investigation Bureau of Alcohol, Tobacco, Firearms, and Explosives United States Department of Homeland Security

19 Functions Provide all crimes and terrorism intelligence analytical services Supports the Joint Terrorism Task Force (JTTF) with counter- terrorism investigators Assists all federal, state and local law enforcement with their request for information on suspects by utilizing available databases Assist law enforcement in the location of subjects Assist law enforcement with suspect vehicle registration Assist law enforcement with suspect driver license photo and data Serves as the conduit for law enforcement’s request for information from other state fusion centers Serves as a repository for the state’s identified critical infrastructures. Receives Field Intelligence Reports and other reports from law enforcement officers from their in car mobile data computers through the Kentucky Open Portal Solution (KyOps)

20 Functions cont’d Receives state-wide all-crimes tips through a toll free hotline Eye- On-KY and/or website submission Law enforcement radio and data communications capability through Kentucky State Police Communications which is located in the fusion center Telecommunications for Kentucky State Police Headquarters and Kentucky Vehicle Enforcement Kentucky Arson and DUI hotline center Kentucky Amber Alert Notification Connected to the United States Department of Homeland Security Information Network (HSIN), which is an intelligence and information sharing network Connected to the FBI Law Enforcement Online (LEO), which is an intelligence and information sharing network Connected to the Regional Organized Crime Information Center, which is an intelligence and information sharing network for fourteen southeastern states, Puerto Rico, and the U.S. Virgin Islands Receives intelligence briefings from the Federal Bureau of Investigation and U.S. Department of Homeland Security

21 Functions cont’d Both secure and non-secure video conferencing capability Limited linguistic support Traffic and incident management center that monitors highway construction, maintenance, weather and other events Monitors and updates the Kentucky 511 phone and website system Monitors websites of regional traffic centers in Louisville, Lexington, and Northern Kentucky/Cincinnati Monitors live video feed of selected traffic sites throughout Kentucky Monitors the 24 hour news channels for situational awareness Monitors the National Weather Service Monitors sensitive material convoy while traveling through the state Monitors Emergency Operations Center incidents Radio communications center for SAFE Patrol (motorist aid) Program

22 Joint Regional Communications Centers (JRCCs) in Florida State law enforcement (LE) dispatch centers Dispatch up to about 13 state LE agencies from a common center (esp. FL Hwy. Patrol and FL Dept. of LE) Seven centers statewide (Tallahassee, Jacksonville*, Tampa*, Orlando*, Miami*, Ft. Myers*, Lake Worth) staffed by FHP *Co-located with RTMCs, or soon to be

23 The C-s of Traffic Incident and Emergency Management 1. Communication 2. Cooperation 3. Coordination 4. Consensus (or “commitment”) 5. Compromise “Technology drives organizational improvement” “Co-location is as valuable as technology” Jim McGee, Nebraska Department of Roads

24 So, Why Not Get These All Together? TMCs – traffic and incident management EOCs – emergency planning and response FC – gathering, analyzing, and distributing information vital to all others JRCC – dispatching LE and protecting transportation assets

25 Info Flows Between Centers Source: Fusion Center Report.

26 Info Flows Between Centers, FL JRCC

27 Information Exchange & C2C From To TMCEOCFCJRCC TMCInter- regional incidents Incident status Threats to trans. infra- structure Law enforce- ment (LE) response EOCTraffic, road status Incident status, evac. Threats to infra- structure LE response FCTraffic, road status Incident status Inter- regional intell. LE response JRCCTraffic, incident status Incident status, evac. Special intel- ligence Inter- regional info

28 For More Information TMCs and TIM: & EOCs: & em.asp JRCC: FCs: shtm

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