Ascentis Counselling Week three

Slides:

Advertisements

Similar presentations

Qualities of a good facilitator

Advertisements

Active Listening Techniques

Nonverbal Communication Actions, as opposed to words, that send messages Body language, behavior Some messages are subtle, such as posture Can be so strong.

Book cover art to be inserted Chapter 11 Building Healthy and Diverse Relationships.

Tool #9: Active Listening Employee Success Toolkit Copyright Harriet Meyerson

Communicate and Work Effectively in Health. Communication What is communication? What is communication? Communication is the process of transferring information.

Effective Communication

Whitmore/Stevenson: Strategies for Engineering Communication 1 of 11 Listening Skills  School teaches us to read, write, and speak, but rarely focuses.

Basic Listening Skills S.A. Training by University Counseling Services Truman State University.

Communication Ms. Morris.

The Tutoring Session By: Eva Lam. Contents Table of Contents What is a tutor?………..………………………………...3 Introduction..…………………………………………..4 In Other Words………………………………………………..6.

28 Aug 02 MSL102_06 - Active Listening Active Listening.

Effective Communication. There are two essential skills for effective communication: 1) THE ABILITY TO LISTENING IMPECCABLY in order to demonstrate that.

EFFECTIVE COMMUNICATION

Marriage and Family Life Unit 1: Communicating With Others.

Skills And Techniques Core Conditions  Empathy: Understanding what the client feels and not just what you would feel if you were the client.  Genuineness:

Copyright 1998 by Prentice Hall, Inc., adapted by Prof.Dr. vom Kolke 4-1 Chapter 4 Communication.

Basic Counselling Skills Session 6 1. Learning objectives: 2 Understand counselling, Qualities of a good counsellor; values and attitudes of a counsellor.

Module 6 Self Care: Effective communication

INTERPERSONAL COMMUNICATION

Warm-Up List as many ways that you can think of that people communicate with each other. Circle the three that you do most. Think back 5 years. Were these.

Communication. Monday 13 th & Tuesday 14 th June 2011.

Using Good Communication Skills – Listening & Delivery

CC Presentation Guidelines. Introduction Communicate thoughts and ideas effectively using various tools and media Presentation skills important.

Nonverbal communication in pharmacy

Nonverbal Communication

Communicating Effectively How are your communication skills?

Eye contact and smiling It is expected to give eye contact when talking to others However…. A fixed stare = Looking away = Avoidance =

A prescription for understanding Don’t be a dodie bird.

Counselling Skills – Level 2 Week Six. Aims To explore Unconditional Positive Regard –definitions, context, impact and related skills.

Can you think of a few examples? Greeting – We establish who we are and introduce ourselves on first and subsequent meetings. Satisfying needs- In order.

Listening Strategies for Tutoring. Listening Students spend 20% of all school related hours just listening. If television watching and just half of the.

Customer Service ITS computer labs live/video/clips/nick-burns/2786/?__cid=thefilter.

EFFECTIVE COMMUNICATION. BODY LANGUAGE  Communication involves more than just words. How we dress, how we move our hands, what posture we take, all give.

IPC AND COMMUNICATION SKILLS. ROLE/IMPORTANCE OF COMMUNICATION To asses a client’s problem To explore client’s thoughts, emotions and defences regarding.

Level 1: Chapter 6.  Learn the importance of and techniques for active listening.

Department of Sport and Recreation COMMUNICATION Officials.

Communication Keys. What is Communication? Good communication takes place when the message you want to convey is received and understood the way you intended.

Speaking, Writing, and Listening Skills

Effective Communication. What is Communication? Communication The sharing of a thought, an idea or a feeling.

Interpersonal Skills: Effective Communication & Conflict Resolution Chapter 9.

“Do NOW” “Do NOW” What is the Definition of Peer Pressure? What is the Definition of Peer Pressure? What is the difference between Direct and Indirect.

Communication Skills. What are communication skills? They are important skills that involve: Words- the foundation of effective communication. Gestures-

Guidance for using the Easy Read Feedback Tool Introduction This Easy Read Feedback Tool has been developed to capture the service/care experience of.

ABC Counselling Concepts week 3 What is counselling? How is it different/similar to other ways of helping?

Unit SHC 21 Introduction to communication in children and young people’s settings Miss Shepping.

Body Language Blunders. Body Language is 55% of communication (38% is tonality, 7% is words): Our brain relies on snap judgements to categorize another.

Interpersonal relations as a health professional

Communication Skills Before taking a seat, be mindful of the direction you will be facing. If you have a choice, avoid facing a bright window. Ensure that.

Therapeutic Communication

Think of a success you have had in the past week – large or small. Share it with a partner. STARTER TASK PERSONAL SUPPORT LESSON –DEVELOPING SELF 1.

Developing Communication Skills

Perceptions How you see things. To perceive: to gain an understanding of a person, idea, or situation. / What builds our perceptions / Past experiences.

Title of the program Session x – Interpersonal Skills Name of Institution- Facilitator- Faculty- Date- Course designed by U-Connect Initiative, Heartfulness.

Finding the Real Story…. Listening with a Counselor’s Ear.

Counselling Concepts week 5 Core Conditions (part 2) UPR and Congruence.

By: Sara Wiatrek & Colton Ploch Add a title for the presentation1.

Communication and Social Styles Administrative Professional Series Rosalie Owens.

How to Have a GOOD Job Interview! By: Chris and Michael Add a title for the presentation1.

Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section. Active Listening.

How to use types of communication

Communicating and Teaching 14 June Teacher as Communicator AIM : To consider the importance of communication for teachers OBJECTIVES: By the end.

Hearing vs. Listening “Was I paying attention?”. Hearing vs. Listening Do you think there is a difference between hearing and listening? Hearing is simply.

Module 4: Supporting Bereavement. Supportive Listening Listening is an important part of supporting someone who is bereaved. The next 2 slides are designed.

Verbal listening: Listening.

Listening Skill Pertemuan ke-3.

Presentation transcript:

Ascentis Counselling Week three To develop awareness of good and bad listening skills and attitudes.

Session Objectives Check in with yourself and the group Consider, amend and sign group contract (unless done already) Share homework on Good and Bad Listeners Watch and discuss listening and not listening DVD Make a list of things good listeners do/things good listeners don’t do. Consider Guidelines for Active Listening and identify own current strengths and weaknesses Identify personal helping styles and potential impact in helping relationships

Check-in How are you right now? Your thoughts Your feelings? Your body? Your spirit?

Group Agreement Consider the draft agreement. Suggest amendments or additions, if required. Sign the agreement.

Good and Bad Listeners Share your experiences of a ood or bad listener with the group. Watch and discuss the dvd Access the Edinburgh Guidelines for Good Listening, via MOODLE. List the qualities, skills, attitudes and habits which characterize good and bad listening, using the pro forma provided (on-going).

Active Listening Skills Widely used in counselling and counselling skills contexts. A special and focussed way of listening. A range of skills which we will explore in the coming weeks. An important part of counselling and the person-centred approach Used to communicate the core conditions.

Guidelines for Good Listening Listen with undivided attention and without interrupting; remember 90% of counselling time involves active listening. Pay attention to suspending your own judgements of the person you are listening to. Try to put your own feelings and experiences to one side, even (or especially) if you have experienced a similar situation to that of the person you are listening to. This will help you to gain a better understanding of how the other person feels. Try to see the world from the other person’s point of view, or from his/her frame of reference. Remember what has been said. Pay attention to non-verbal as well as verbal communication (e.g. tone of voice or posture). Try to tolerate pauses and silences, which are natural.

Guidelines for Good Listening Avoid asking lots of questions, especially to break silences. When you do ask questions, try to ensure that they are open questions Pay attention to your seating, can you see and be seen easily by the other person, are you both comfortable, are their any physical barriers between you Try to maintain good eye contact without staring! Smile – if appropriate – it can convey warmth and understanding Try to maintain a relaxed, alert and open posture, leaning slightly towards the person, but without infringing his/her personal space. Try to remember that it is the quality of the responses which matter: not the quantity. Be patient and do not force the pace.

Personal Helping Styles Complete the work sheet provided and, if you wish, share your findings with another person in the group

Homework