1 Turkish Foreign Ministry KBHD / ARUD

2 Consulate.NET E-Consulate Call Center Consulate.NET E-Consulate Call Center

3 Responsible Departments Minister Under-Secretary MİDY KOGM KOGY KBHD ARUD

4 What prompted this project? The main target of minimizing bureaucracy Close to 5 million Turkish citizens living abroad An average of 500 consular applications at certain Consulate-Generals on a daily basis Inadequate Consulate premises Citizens living hundreds of km. away from certain Consulates Consulates not able to respond to all inquiries by phone adequately The main target of minimizing bureaucracy Close to 5 million Turkish citizens living abroad An average of 500 consular applications at certain Consulate-Generals on a daily basis Inadequate Consulate premises Citizens living hundreds of km. away from certain Consulates Consulates not able to respond to all inquiries by phone adequately

5 Konsolosluk.NET

6 Konsolosluk.NET / General The program was installed at our missions abroad from A total of 124 missions are interconnected through this system. The project covers all the countries where our citizens are concentrated. The program was installed at our missions abroad from A total of 124 missions are interconnected through this system. The project covers all the countries where our citizens are concentrated.

7 Konsolosluk.NET Confirmation of Driver’s Licenses Entry-exit registration Searching for individuals subject to entry bans

8 Konsolosluk.NET New Passport Extension of Passport Validity Travel Document Passport search using the database of the Ministry of Interior Statistical data (number of issued and remaining passports)

9 Konsolosluk.NET Identity Card International Marriage Certificate Application for Marriage Registration of Birth Registration of Death

10 Konsolosluk.NET Entry of Valuable Documents - Identity Card - Passport - International Marriage Certificate - Visa sticker - Blue Card Entry of Valuable Documents - Identity Card - Passport - International Marriage Certificate - Visa sticker - Blue Card

11 Konsolosluk.NET / Stock Registry

12 Konsolosluk.NET Various groups of authorization - Admin - Unit Admin - Cashier - Passport, visa, military service, etc. Various groups of authorization - Admin - Unit Admin - Cashier - Passport, visa, military service, etc.

13 Konsolosluk.NET ID registry form Marriage registry form Birth registry form Document of marriage license ID registry form Marriage registry form Birth registry form Document of marriage license

14 Konsolosluk.NET When incidents of Birth, Marriage and Death are recorded in the Civil Registry, a message appears in the program automatically

15 Konsolosluk.NET Military service Citizenship Notary and Notification When the notification period is over, the program sends an automatic signal.

16 Konsolosluk.NET Visa procedure During the application process, the program connects with the database of the Ministry of Interior and gives a notice in case of an entry ban imposed on the applicant.

17 Konsolosluk.NET / Cashier

18 Konsolosluk.NET / The Benefits The records of Turkish citizens living abroad are now collected in a central database within the Ministry. “Area of jurisdiction” minimized. Online integration with the Ministry of Interior has been achieved. Written correspondence and postal expenses have been minimized. Consistency in correspondence among all missions and Ankara has been achieved. Yearly statistical records are not needed to be produced anymore. Citizen records can be searched using different criteria. The records of Turkish citizens living abroad are now collected in a central database within the Ministry. “Area of jurisdiction” minimized. Online integration with the Ministry of Interior has been achieved. Written correspondence and postal expenses have been minimized. Consistency in correspondence among all missions and Ankara has been achieved. Yearly statistical records are not needed to be produced anymore. Citizen records can be searched using different criteria.

19 Konsolosluk.NET / Targets for the Future Integration with the Ministry of National Defense Integration with the Ministry of Justice Integration with the other relevant state institutions The main goal is to execute consular procedures online wherever possible and to minimize red tape Integration with the Ministry of National Defense Integration with the Ministry of Justice Integration with the other relevant state institutions The main goal is to execute consular procedures online wherever possible and to minimize red tape

20 Konsolosluk.NET Example : The time it took to obtain a new Identity Card from a consulate general used to be 1 month in the past. Now it takes at most 15 minutes. Example : A citizen applying for a new passport no longer has to go to a consulate general 200 km away, instead he applies at the nearest mission to where he lives. Example : The time it took to obtain a new Identity Card from a consulate general used to be 1 month in the past. Now it takes at most 15 minutes. Example : A citizen applying for a new passport no longer has to go to a consulate general 200 km away, instead he applies at the nearest mission to where he lives.

21 E-Consulate

22 E-Consulate Our missions in Northern America were included in the system as of December The missions in Europe were included in February Currently 49 missions use e-Consulate. It covers 85 % of consular procedures. The system can be accessed 7 days 24 hours from any place with an internet connection. The system covers 96 % of Turks living abroad. Our missions in Northern America were included in the system as of December The missions in Europe were included in February Currently 49 missions use e-Consulate. It covers 85 % of consular procedures. The system can be accessed 7 days 24 hours from any place with an internet connection. The system covers 96 % of Turks living abroad.

23 E-Consulate / Services

24 E-Consulate / Services Application for birth registration Application for registration of marriage Application for death registration Extension of passport validity Registration of accompanying children on the passport Enlisting in the Army Postponement of military service Military service of citizens living abroad Application for birth registration Application for registration of marriage Application for death registration Extension of passport validity Registration of accompanying children on the passport Enlisting in the Army Postponement of military service Military service of citizens living abroad

25 E-Consulate / Services Power of attorney Letter of consent Translation of ID and Marriage Certificate Certification of the signatures and seals of documents issued by local authorities Application for the citizenship of a third country Application for the registration of double citizenship of minors Power of attorney Letter of consent Translation of ID and Marriage Certificate Certification of the signatures and seals of documents issued by local authorities Application for the citizenship of a third country Application for the registration of double citizenship of minors

26 E-Consulate / Other Functions Contact information of Turkish missions abroad Turkish businesses Turkish Associations Festivals and Events Announcements Question Database / Comments Information Notes E-Library Contact information of various institutions List of authorized translators Contact information of Turkish missions abroad Turkish businesses Turkish Associations Festivals and Events Announcements Question Database / Comments Information Notes E-Library Contact information of various institutions List of authorized translators

27 E-Consulate / Comments – Questions

28 E-Consulate / How Does It Work? Anyone in need of information can utilize it. Membership is obligatory in order to make an application. E-Consulate Main Menu/ “Membership procedure” Application form+ photocopies of ID and passport + document showing place of residence Online application + mailing of the documents Sending of a password to the applicant once the mission approves the membership Anyone in need of information can utilize it. Membership is obligatory in order to make an application. E-Consulate Main Menu/ “Membership procedure” Application form+ photocopies of ID and passport + document showing place of residence Online application + mailing of the documents Sending of a password to the applicant once the mission approves the membership

29 E-Consulate / How Does It Work ? Application over e-Consulate for a consular procedure Alternatives for payment of consular fees: bank transfer, credit card, etc. Information concerning the state of the application process Application over e-Consulate for a consular procedure Alternatives for payment of consular fees: bank transfer, credit card, etc. Information concerning the state of the application process

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31 E-Consulate Security SSL SECURITY CERTIFICATE Security SSL SECURITY CERTIFICATE

32 E-Consulate Around applications for membership members of Turkish origin members of foreign origin A total of members Around applications for membership members of Turkish origin members of foreign origin A total of members

33 E-Consulate The number of e-Consulate members to date is insufficient People feel intimidated by the idea of applying for a consular procedure over the internet We believe that the usage will increase in 5-10 years with effective promotion Various promotional materials have been prepared. Media campaign will be launched soon. The number of e-Consulate members to date is insufficient People feel intimidated by the idea of applying for a consular procedure over the internet We believe that the usage will increase in 5-10 years with effective promotion Various promotional materials have been prepared. Media campaign will be launched soon.

34 E-Consulate / Visa Applications

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39 Call Center

40 Call Center for Consular Affairs For Europe For USA and Canada For Europe For USA and Canada

41 Call Center for Consular Affairs Operational since April personnel Functional in 7 languages In service during office hours weekdays (09.00 – 18.00) Mostly effective during the busy morning hours of the missions Answers calls from all over Europe Operational since April personnel Functional in 7 languages In service during office hours weekdays (09.00 – 18.00) Mostly effective during the busy morning hours of the missions Answers calls from all over Europe

42 Call Center for Consular Affairs

43 Turkish Foreign Ministry KBHD / ARUD