IT Staffing Solutions Presented by MicroAge May 22, 2008

© 2006 MicroAge Agenda Introduction to MicroAge Brett Beranek MicroAge Marketing Director IT Staffing Solutions Herb Roblin MicroAge Director of National Service Operations Q&A

© 2006 MicroAge MicroAge at a glance Canada ’ s leading network of independently owned systems integrators and value- added resellers Over 40 locations across Canada, many in operation since 1981 Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services Vast experience in SME & public sector

© 2006 MicroAge MicroAge Delivers IT Solutions Industry-leading IT products IT consulting Procurement planning Training Technical support Flexible leasing/financing options

© 2006 MicroAge MicroAge: your trusted business technology partner Highly qualified local IT personnel Proven experience and IT knowledge breadth and depth Strength of national network Commitment to customer service excellence

MicroAge Canada Weighing your IT Staffing and Tech Support Options

© 2006 MicroAge Introduction: What are your IT staffing options? - Hire permanent staff, full- or part-time - Hire contract staff, full- or part-time - Outsource technical or professional services -Maintenance and support solutions -Managed services -Professional services

© 2006 MicroAge Which options are best for you? Key evaluation criteria Skill set: How to ensure you can access the latest know-how and relevant expertise Cost of support: How to get the right resource at the right time Availability of support: Determining the level of availability you need, locally or nationally, including potential contract discount rate opportunities Redundancy: Locking in both a prime and backup resource to support critical support needs Knowledge of Best Practices: How to access deeper, broader expertise, including premium-level support from major manufacturers Cost of Downtime: How to determine the cost and impact of system downtime on your employees ’ productivity due to IT staffing shortages

© 2006 MicroAge Option 1: Hiring permanent full/part-time staff Skill set: –Pros Opportunity to hire the person that best suits your needs –Cons Difficult to keep up to date on the latest developments in the industry Shortage of qualified people

© 2006 MicroAge Option 1: Hiring permanent full/part-time staff Cost of support: –Pros Budget cost based on known salary and benefit costs –Cons Usually the most expensive solution

© 2006 MicroAge Option 1: Hiring permanent full/part-time staff Availability of support: –Pros Hire more people as needed –Cons Usually need to add a second person full-time if one person can’t handle the workload

© 2006 MicroAge Option 1: Hiring permanent full/part-time staff Redundancy: –Pros No advantage –Cons All of your “eggs” are in one basket

© 2006 MicroAge Option 1: Hiring permanent full/part-time staff Knowledge of Best Practices: –Pros Should know your current system well –Cons Knowledge becomes outdated quickly Resource only has “user” access to manufacturers’ tech support

© 2006 MicroAge Option 1: Hiring permanent full/part-time staff Cost of Downtime: –Pros Usually this person is on-site and can respond promptly –Cons Usually will take longer to get the proper response & restore the system

© 2006 MicroAge Option 2: Hiring full/part-time contract staff Skill set: –Pros We assess your needs & provide the appropriate technical resource –Cons None

© 2006 MicroAge Option 2: Hiring full/part-time contract staff Cost of support: –Pros Cost is based on your actual needs Contract ends when your own staff returns –Cons None

© 2006 MicroAge Option 2: Hiring full/part-time contract staff Availability of support: –Pros Additional help can be added when and where needed –Cons None

© 2006 MicroAge Option 2: Hiring full/part-time contract staff Redundancy: –Pros Easily add tech staff for the length of time that you require –Cons None

© 2006 MicroAge Option 2: Hiring full/part-time contract staff Knowledge of Best Practices: –Pros Should have a strong knowledge your current system if there was an opportunity for regular staff to transfer knowledge –Cons None

© 2006 MicroAge Option 2: Hiring full/part-time contract staff Cost of Downtime: –Pros Usually this person is on-site and can respond promptly –Cons None

© 2006 MicroAge Option 3: Outsource technical/professional services Skill set: –Pros We assess your needs & provide the appropriate technical resource –Cons None

© 2006 MicroAge Option 3: Outsource technical/professional services Cost of support: –Pros Cost is based on your actual needs and is continuously monitored and assessed –Cons None

© 2006 MicroAge Option 3: Outsource technical/professional services Availability of support: –Pros Easily add additional techs when and where needed –Cons None

© 2006 MicroAge Option 3: Outsource technical/professional services Redundancy: –Pros Primary and backup techs assigned to your account with more techs just a phone call away –Cons None

© 2006 MicroAge Option 3: Outsource technical/professional services Knowledge of Best Practices: –Pros Always up to date with manufacturer authorizations & certifications; Have access to highest levels of manufacturers’ tech support –Cons None

© 2006 MicroAge Option 3: Outsource technical/professional services Cost of Downtime: –Pros Contract customers receive our Rapid Response service with as much backup as required –Cons None

© 2006 MicroAge Which option is best for your business? If your business culture is based around having your own employees handling your IT support, let MicroAge work with you to help you source and screen IT personnel. If your business needs temporary staff to fill in for staff vacations, sick or parental leave, let MicroAge analyze your needs and supply the right people to support your IT requirements for these short-term requirements. If your business culture recognizes that supporting your IT environment is not your businesses core competency, outsource your IT support requirements to MicroAge. ** Since this is MicroAge ’ s core competency, your business is assured the proper level of support delivered in the most cost-effective manner.

© 2006 MicroAge Outsourcing technical/professional services Maintenance and support solutions Managed services Professional services -Tailored to customer needs -Local or national support available -Top-tier certifications/service authorizations

© 2006 MicroAge Maintenance and Support Solutions IMAC (Installations, Moves, Adds & Changes) Technical Services Patch Management Asset Management Network Administration Support Agreement

© 2006 MicroAge Managed Services Help Desk / Deskside Services Remote Network Monitoring Remote Network Maintenance

© 2006 MicroAge Professional Services Technology Upgrades Server Virtualization Storage Solutions LAN/WAN Wireless Network Solutions Security Assessments Infrastructure Web development Application development Project management

© 2006 MicroAge Options? Talk to your business technology specialist - Permanent staff placements, full- or part-time - Contract staff placements, full- or part-time - Outsourced technical & professional services -Maintenance and support solutions -Managed services -Professional services

© 2006 MicroAge Questions and Answers ?