BILBAO MEETING / 26-27 APRIL 2007 CREDITRANS The single public transport ticket for Bizkaia.

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BILBAO MEETING / APRIL 2007 CREDITRANS The single public transport ticket for Bizkaia

BILBAO MEETING / APRIL 2007 SCHEMATIC SUMMARY OF PUBLIC TRANSPORT FOR BIZKAIA Authorities, Means and Operators 6 Transport authorities Means of transport  Rail: commuter, regional, underground, tramway.  Bus: urban, interurban.  Others: cable cars, lifts, boats, suspension bridge. Operators: 6 public and 13 private Notorious effects Non-unified price zones and structures Prices and ticket dispersion Different ticketing systems

BILBAO MEETING / APRIL 2007 THE CREDITRANS: LEGAL FRAMEWORK, DEFINITION AND SPECIFICATIONS Legal Framework Framework price coordination agreement: Basque Government, Regional Authority of Bizkaia, Bilbao City Hall, CTB. Endorsement in the respective institutions: Plenary Sessions, Councils, etc. Contracts by and between CTB and the operators. CTB as the issuer and manager of the Creditrans.

BILBAO MEETING / APRIL 2007 THE CREDITRANS: LEGAL FRAMEWORK, DEFINITION AND SPECIFICATIONS Definition and specifications Pre-payment card or electronic purse of €5, €10 or €15 (magnetic strip). Multi-zone and multi-mode. No limitations or restrictions. Anonymous, not personalised. Different individuals. Several people together on the same ticket. Reduced prices: between 30% and 40% off occasional rate. Bonus for change of transport: 20% off total price of journey. Long duration: from date of purchase to 31/12 of following year. Sale: - transport network: automatic, manual, not on vehicle. - external network: newspaper stands, tobacco shops, ATMs. Consumption: transport network.

BILBAO MEETING / APRIL 2007 THE CREDITRANS: LEGAL FRAMEWORK, DEFINITION AND SPECIFICATIONS Creditrans Network Urban and interurban buses Rail (except RENFE) Others Total: 14 operators (5 public and 9 private)

BILBAO MEETING / APRIL 2007 USER PERCEPTION Large points of sale network. Freedom of use irrespective of modes, zones, times or days of the week. Removal of administrative, price and zone barriers, etc. Pay only for what you use. Travel alone or in a group using the same ticket. Can be used by various individuals since it is anonymous. Long duration to allow consumption. No loss of small leftover amounts or rights to change transport.  Bus: several consecutive cards, extra ticket.  Rail: purchase with leftover amount and change of transport. exchange: several cards with accumulated leftover amounts into one. Creditrans as a way of payment for park and ride. Validate when boarding and alighting. Sufficient balance required to pay for journey.

BILBAO MEETING / APRIL 2007 WHAT IT MEANS FOR THE OPERATOR Awareness of Creditrans and its application criteria. Ticketing systems with a capacity for:  Reading and interpreting what others have recorded on the strip.  Correct processing, applying established rules.  Storage of information about sales and validations and remission to the CTB. Creditrans sales agent. Income from sales (operating). Receive the amount for the validations on their lines (mounthly). No. users x corresponding price, without the need for surveys or estimated calculations. Contact with user: exchanges, complaints, etc.

BILBAO MEETING / APRIL 2007 POINT OF VIEW OF GOVERNMENT The Creditrans does not require a licence or delegation of competencies. The Government keeps its capacity as regulator, administrator, inspector, etc. It also continues to govern and control the offer of services and their associated cost. Similarly, it maintains its zones and the table of titles and prices. It regulates the corresponding Creditrans prices. Deficit control. Establishes certain particular terms and conditions for the use of the Creditrans.

BILBAO MEETING / APRIL 2007 THE ROLE OF THE CTB (BIZKAIA TRANSPORT CONSORTIUM) Issuer of the Creditrans title: Tax No. Managing body of the operation. Ensures the consistent operation of the ticket on the transport system. Receives the figures on sales, validations, changes of transport, travellers, etc. Obtains and pays the monthly settlement to each operator (clearing). Pays the costs of the services under contract: distribution, storage, cards, etc. Contact with user: exchanges, complaints, suggestions, faults, operating errors, etc. Prepares statistics and rule books. Reports to the various levels of government. Economically neutral for CTB.

BILBAO MEETING / APRIL 2007 CREDITRANS OPERATION. EXAMPLES OF VALIDATION Validation or cancellation  Collection of the price of the journey and/or accreditation of appropriate title  Always carried out on the transport network  Different procedures according to mode and method used Rail network (validation at station)  Strict closed-closed system  Open system  Mixed system Metro BilbaoEuskoTren Txorierri EuskoTra n Feve Pte. Colgante

BILBAO MEETING / APRIL 2007 CREDITRANS OPERATION. EXAMPLES OF VALIDATION Bus network (validation on vehicle) BILBOBUS BIZKAIBUS

BILBAO MEETING / APRIL 2007 EVOLUTION OF TRAVELLERS (millones de viajeros)

BILBAO MEETING / APRIL 2007 MODAL DISTRIBUTION 2006

BILBAO MEETING / APRIL 2007 MARKET SHARE %

BILBAO MEETING / APRIL 2007 THE FUTURE. BARIK PROJECT Creation of new integrated tickets Aimed at various market segments With properties and features similar to the Creditrans Planned tickets  Gaztetrans  Aimed at people under the age of 26  Personalised  Lower prices than the Creditrans  The elderly and others  Aimed at people over the age of 65  Personalised  Unifies current ID cards  Maintains current bonus prices

BILBAO MEETING / APRIL 2007 THE FUTURE. BARIK PROJECT  Large family  Various categories  Personalised  Reduced prices  Temporary tickets  Monthly  Monthly young people Supported on contact-less card, Barik