COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 1 Truckee Meadows Tomorrow (TMT) and Washoe County: A Real Story of Community Indicators-Performance Measures Integration Community Indicators Consortium’s (CIC) CI-PM Integration Webinar Series September 8, 2010 Presented by Zanny MarshAmber Martin-Jahn TMT Past PresidentPresident-elect

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 2 Community Indicators (CI) = Quality of Life (QoL) Indicators l Measurable, reliable data tracked over time l Early warning system for desired change l Actionable for improvement by the community Let’s Define…

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 3 l 1989 Nevada Legislature mandated regional planning l TMT formed out of economic development as the independent channel for community input l “Organization of organizations” l 300+ indicators & data measures Creation of TMT…

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 4 l 100’s of meetings, interviews & media surveys l Demographically valid, community-wide survey l 4,000+ citizens & “unusual suspects” 1993 (Stage-1): 180 CI’s & 66 selected by community for reporting  or  as roadmap for the region Refining QoL Indicators

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures l Kids, businesses & citizens surveyed l  30 indicators / 6-QoL areas l Quality of Life Task Force & even more unusual suspects engaged l  33 indicators / 10-QoL categories l Values-oriented & new indicators Continued Refining…

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 6

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 7 The Real Story…How Washoe County integrates QoL Indicators l County Commission uses CI’s in strategic planning  establish strategic priorities important to our citizens l Departments use CI’s to identify the purpose of their units  measurable & auditable through outcomes achieved, rather than just services provided l Departments set annual objectives & “metrics” to measure success  often CI’s

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 8 The Real Story…How Washoe County integrates QoL Indicators… l Management sets annual performance targets—including benchmarks compared to prior years/other jurisdictions/agencies l Budgets are developed to achieve objectives l Managers monitor performance & adjust resources allocation l TMT uses the PM’s in tracking the CI’s & reporting quality of life  /  over time

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures : County Manager initiates Citizen Organizational Effectiveness Committee to evaluate services 1998: BCC adopt 5 environmental indicators & pledge improvement programs 1996: Washoe County-TMT QoL compact to measurably improve natural resources 2004: County begins integrating CI’S into performance management system The Real Story…Who’s Involved

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 10 The Real Story…Results From indicators adopted (Stage-2) l  per capita energy consumption (pledging 75% alternative fuel vehicles purchase ) l  vehicle miles traveled per employee l  tons recycled solid waste,  tons  landfills l Litter Index adopted l  community appearance ratings

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 11 The Real Story…Measured Results QoL compact after 1-year (Stage-3) l Air quality - 90%  alternative new fuels l Energy conservation - 21%  energy + 14%  $ l Waste reduction - 20%  recycling rate l Water conservation/quality %  usage l Mentor new compacts

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 12 …Affordable Housing Compact l Charles Schwab Bank, Reno Housing Authority & other partners l Hillboro Pl/Friendship Ln  Affordable Housing Finance 2005 award l 400 new units developed ( ) l $20 million mortgages l $11.8 million rental loans

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 13 Case Study-Budget impact Wellness & preventative HC indicator  Chlamydia trending  2005 = = = 341 Communicable disease PM’s # health fairs & media ops to educate the community # active TB cases/100K # new HIV infections/100K # new Chlamydia cases/100K

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 14 Lessons learned…  Intentional inclusiveness  Perception is reality  Relate indicators to long term visioning and sustainability  Continue re-inventing new outreach programs  Involve media for greater public awareness  Continue to engage, inspire & empower a network of volunteers  Access to resources is critical to community improvement projects

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 15 Tool box l TMT’s community wellbeing reports: l Online community indicator updates: l Adopt an Indicator (actionable pledges to improve indicator performance): l Quality of Life Compacts (collaborative capacity-building model to improve targeted indicators): l Washoe County’s annual Budget Book (documents strategic priorities, plans & PM’s for all county programs): l Washoe County strategic planning & additional references:

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 16 Questions? Discussion…

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 17 Where Can I Get More Answers and Information About CI-PM Integration? l Albuquerque Progress Report: cabq.gov/progress cabq.gov/progress l Albuquerque Performance Plan: cabq.gov/budgetcabq.gov/budget l Children’s Services Council of Broward Co.: 2.cscbroward.org2.cscbroward.org l South Australia’s Strategic Plan: saplan.org.ausaplan.org.au l Virginia Performs: vaperforms.virginia.gov vaperforms.virginia.gov l Truckee Meadows Tomorrow: truckeemeadowstomorrow.org truckeemeadowstomorrow.org l Washoe County: washoecounty.us washoecounty.us l CIC Website: communityindicators.net/communities-of- practice,ci-pm-integrationcommunityindicators.net/communities-of- practice,ci-pm-integration

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 18 Upcoming Webinars on CI-PM Integration l Making Children’s Lives Better: Integrating Children’s Indicators and Government Performance Measures in Broward County, Florida n Thursday, October 14 – 12 pm EDT/9 am PDT l Improving Community Conditions: A Framework Linking Community Indicators, City Budgets, Government Performance Measures and Performance Management n Thursday, November 4 – 12 pm EDT/9 am PDT

COMMUNITY INDICATORS CONSORTIUM Integrating Community Indicators And Performance Measures 19 Where Can I Get More Answers and Information About CI-PM Integration? Allen Lomax: Cheryle Broom: Thank you for participating and please complete the evaluation form that you will receive shortly