7 th Annual User Group THIS IS THE 7th ANNUAL USER GROUP of leicestershireparishcouncils.org

7 th Annual User Group Announcements Ray Smith Development & Community ICT Programme Manager

7 th Annual User Group Agenda – Part 1 Welcome - Coun. Lesley Pendleton A vision for service delivery - Ray Smith Services … How to - Tim Heeley Memorials - Liz Blood Financial Climate - Ray Smith Quick Break

7 th Annual User Group Agenda – Part 2 Local Council Issues - Austin Roberts Annual Progress - Tim Heeley What’s New?- Tim Heeley Parish Oscars - Ray Smith Q and A session - Ray Smith Lunch

7 th Annual User Group Welcome County Coun. Lesley Pendleton Chairman Leicestershire Rural Partnership Cabinet Member – Environment, Transport, Equalities

7 th Annual User Group million

7 th Annual User Group A vision for joined- up service delivery Ray Smith Development & Community ICT Programme Manager

7 th Annual User Group Obstacle to data sharing

7 th Annual User Group Vision Consistent interface Shortest customer journey High quality experience Give them what they want In return – loyalty, satisfaction rating

7 th Annual User Group Example 1 – Faulty street light Customer in Market Harborough Assumes district council responsible Browses A-Z / location queried Directed to County or Parish report form Online form completed - Repairs triggered

7 th Annual User Group Example 2 – Abandoned car Person in Braunstone Goes to Town council site Search on ‘dumped car’ – Location queried Directed to Blaby District or Leicester City councils Online form completed - Removal of vehicle triggered Second person visits Police site Gets same user interface and quality of service

7 th Annual User Group Example 3 – Homelessness Customer in Bottesford Made Redundant Fears for mortgage payments/homelessness Visits LeicestershireVillages Council Services page – ‘H’ Homelessness & Prevention Follows link to Melton District information page Information enables them to stay in their home

7 th Annual User Group Example 4 – Pool for hols Parent in Hinckley Wants pool for children for summer holidays Goes to Hinckley & Bosworth District site Searches for pool adding her postcode Taken to nearest suitable pool, Pingles in Nuneaton, equipped for children with open-air section, slides and a baby section.

7 th Annual User Group ICT Community Infrastructure * Hosted & Supported LRALC - Leics & Rutland Association of Local Councils LRNHW - Leics & Rutland Neighbourhood Watch RCC - Rural Community Council VA - Council for Voluntary Services CCP - County Community Partnership VB - Volunteer Bureau LSR - Leicestershire Statistics & Research Online Freeuseit - LeicesterShire Waste Partnership WEB SERVICES A-Z Services Planning Community Data / Point X Authentication Service polygons Search configuration * CCP LEICESTERSHIRE CONSTABULARY COUNTY DISTRICTS x 7 * RCC * JITTY * FREEUSEIT * LSR Online * LRNHW VOICE RELAY * LRALC * LOCAL COUNCIL DATABASE * LEICESTERSHIRE PARISHCOUNCILS.ORG * LEICESTERSHIRE VILLAGES.COM * VA x 8 VB ONLINE BOOKINGS * LRP Oakleaves * COMMUNITY FORUMS

7 th Annual User Group Services … How to Tim Heeley Website Content Coordinator Community ICT Team leicestershireparishcouncils.org

7 th Annual User Group Joined up services

7 th Annual User Group Implementation of Services page

7 th Annual User Group The ‘complete’ page

7 th Annual User Group

The ‘incomplete’ page

7 th Annual User Group Access for disabled people Access to information Advertising Allotments Ancient monuments Animal fouling Arts and entertainment venues Bowls (game) Bridleways Burials Bus stops and shelters Car parks CCTV surveillance Cemeteries Charities Citizens Advice Bureaux Clocks Community centres Community development Community grants Conservation areas Council land & property Council offices Councillors Country parks Crime prevention Disabled parking Dog litter bins Entertainment and events Footpaths (rights of way) Halls for hire Leisure and culture Litter Litter bins Local history Markets Memorials Nature reserves Parish Councillors Parking Parks and gardens Parks and grounds maintenance Planning applications Playgrounds Public conveniences Public meetings Public services Records offices Sports and recreation facilities Sports grounds Street furniture Street lighting Twin towns and villages Verge maintenance Village greens Village halls Woodlands Young people's activities Youth services

7 th Annual User Group Page edit mode

7 th Annual User Group Save the changes

7 th Annual User Group Work in progress

7 th Annual User Group What the public see …

7 th Annual User Group Service details … Title Contact Description Location Availability Terms & Conditions Images Documents Links – Booking Form

7 th Annual User Group Joined up services

7 th Annual User Group 5 th Annual Usergroup

7 th Annual User Group Memorials Elizabeth Blood War Memorials Project Coordinator

7 th Annual User Group Leicestershire and Rutland War Memorials Project: Care of War Memorials

7 th Annual User Group The War Memorials Project Definitive list and condition survey Raise awareness of conservation issues Support to the Armed Forces Recording - Location - Structure - Condition - Photographs Research - Histories - Biographies - Missing names - Sources of information

7 th Annual User Group War Memorial Information

7 th Annual User Group Pilot Results Memorials: Volunteers: HER Records:

7 th Annual User Group >50 listed war memorials in Leicestershire and Rutland Get more information on the HER Mapping Heritage Gateway Historic Environment Record

7 th Annual User Group War Memorials Trust Grant scheme Grants showcase Regional volunteers Conservation advice Training & conference

7 th Annual User Group Condition Issues Vandalism/neglectMetallic staining, corrosion Damage, breaks, cracks, holes Dirt, discoloration Biological growth Weathering Unsafe/unkempt surroundings Deterioration of materials Bird guano, bat urine

7 th Annual User Group Conservation Issues

7 th Annual User Group Advice from Historic Buildings officers Quotes from specialists Funding requests/applications Recording and research already done – Leicestershire County Council Care of War Memorials

7 th Annual User Group Web development Surveying Biographical research Post-1945 casualties Grants and restoration The Project 2010

7 th Annual User Group Financial Climate Ray Smith Development & Community ICT Programme Manager

7 th Annual User Group Current costs … Domain £40 + VAT every two years Unique parish website domain name: Unique s (creation and management): Flexible web access to Technical support / trouble shooting

7 th Annual User Group BREAK Quick 5 minutes Thanks

7 th Annual User Group THIS IS THE 7th ANNUAL USER GROUP of leicestershireparishcouncils.org

7 th Annual User Group Topical Issues Austin Roberts County Secretary Leicestershire & Rutland Association of Local Councils

7 th Annual User Group New model standing orders National Power of Well Being Boundary commission – three to two tiers? Review of National Training Strategy Long term business plan for NALC

7 th Annual User Group Local Quality Councils Charter with Districts Funding for developing new Local Councils Local Council of the year awards Council, Clerk, Council worker, Councillor, Much improved council Tighter budgets in principal councils

7 th Annual User Group Annual Progress Tim Heeley Website Content Coordinator Community ICT Team leicestershireparishcouncils.org

7 th Annual User Group Councils with sites 171 / 54 remaining

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Domain type

7 th Annual User Group type

7 th Annual User Group What’s New? Tim Heeley Website Content Coordinator Community ICT Team leicestershireparishcouncils.org

7 th Annual User Group What’s new? Best Practise Pages Use of ‘Page Edit’ Alignment options Table tool Multimedia tool

7 th Annual User Group Rich text editor

7 th Annual User Group Private member area Link checker ALC database Context sensitive HELP What’s new?

7 th Annual User Group 5 th Annual Usergroup

7 th Annual User Group Parish Oscars Presented by Councillor Lesley Pendleton

7 th Annual User Group Dawn Roach MEASHAM AWARD FOR … BEST SERVICES PAGE

7 th Annual User Group AWARD FOR … BEST FOI SECTION Christine Lord BROUGHTON ASTLEY

7 th Annual User Group AWARD FOR … INNOVATION LONG WHATTON

7 th Annual User Group AWARD FOR … BEST NEWCOMER Teresa Patchett BOTTESFORD

7 th Annual User Group AWARD FOR … BEST SMALL SITE Mike Toone WANLIP

7 th Annual User Group AWARD FOR … BEST LARGE SITE Christine Samuel KIBWORTH BEAUCHAMP

7 th Annual User Group Congratulations to everyone!

7 th Annual User Group Questions & Answers Community ICT Team

7 th Annual User Group LUNCH Please complete your feedback form Thanks