Welcome to AB140 Introduction to Management Unit 7 Seminar – Effective Teams

Agenda Unit 6 Review Introduction to Unit 7 Contribution of Teams to an Organization Types of Teams Team Development Why Teams Fail Recap Conclusion of Seminar

UNIT 6 RECAP Control -Types of control systems -Steps in the control process -Six Sigma

Unit 6 Questions

Assignment Questions and Answers Unit 7 Graded Assignments: 1. Discussion Assignment (TWO questions) 2. Attend Seminar 3. Dropbox Assignment 4. Review -20 points Reading: Chapter 11

Unit 7 Discussion 1 Consider a position that you hold now (paid or unpaid) or one that you've held in the past. Review textbook information in the Bateman and Snell text about the traditional and new team environments. Which environment best describes your job or task environment? If you have no previous experience, feel free to use your previous six weeks in this course as a reference. Describe your position based on the dimensions in the table for the environment that applies to you. Post by Saturday! Must be at least 100 words.

Unit 7 Discussion 2 Consider a position that you hold now (paid or unpaid) Click the link below and follow the instructions to take the assessment. Assessment Team Roles Preferences Scale Briefly share your results with your classmates and tell us if you are surprised at your results? Explain why or why not. Comment on at least two other classmates’ posts. Assessment Team Roles Preferences Scale Post by Saturday! Must be at least 100 words.

Unit 7 Assignment Lately, Dalman has mostly been visiting the operating locations and addressing manager operations concerns. Lei has concentrated on financial matters. Both Dalman and Lei are pleased with Sandwich Blitz’s past performance but feel that they are each unable to devote their time and energy to take the business to the next level. All of their time seems to be spent addressing small problems within the existing operation. Dalman has heard that other businesses have successfully used a team approach to managing with good results and wonders if this could help him as well as the location managers. After reading the scenario above and the section on Self-managed Teams in your assigned textbook readings, explain how self- managed teams could be used at Sandwich Blitz to allow Dalman more time to devote to growing the business. Use Microsoft Word -- Due Tuesday! One double-spaced page in Times New Roman font size 12

Unit 7 Review Complete readings before attempting the review May be completed during the Unit only! Due Tuesday! Reviews close at midnight!

Unit 7 Questions

Unit 7 Outcomes Identify traditional vs. team environment Describe how teams contribute to an organization’s effectiveness Recall how an effective team is built

Chapter 11 Quotes “There are several departments that I have to rely on in order to deliver an excellent customer experience. Great teamwork leads to happy customers and happy customers translate to referral business.” Mike-retail manager “Teamwork is a big part of the job here. I work with all of our departments to complete each project. I have to make sure I coordinate with my manager to make sure we stay within our budget limits and with my coworkers for ideas to make the product as current as possible.” Jonathan-publishing project manager

Teams If you have ever led or been a participant in teams, you are likely aware that sometimes teams yield successful results and sometimes they do not. If you haven’t yet been called upon to work on a team or to lead one, chances are that you will be in the future. In the modern workplace, there has been a trend toward conducting business with the use of teams. Today’s managers have the goal of ensuring that their work teams are successful.

The Contributions of Teams Benefiting of the organization directly… A team of individuals addressing an issue can experience breakthroughs and develop fresh ideas that may not have been possible with a single individual. Teams can increase production, improve quality, and reduce costs. Teams can enhance speed and be powerful forces for innovation and change.

Contribution of Teams, (cont’d) For the benefit of the team members directly and organization indirectly…. The team can be a useful learning mechanism, thereby benefiting the members. Team members can give each other feedback; identify opportunities for growth and development; and train, coach, and mentor. -Source: Bateman and Snell text; page. 244

Groups versus Teams Group – a collection of people who work in the same area or have been drawn together to undertake a task but do not necessarily come together as a unit and achieve significant performance improvements. Team – people with complementary skills who trust one another and are committed to a common goal. They hold themselves mutually accountable. Bateman & Snell p. 245

The New Team Environment

Teams According to Autonomy Traditional Work Groups Quality Circles Semiautonomous Work Groups Self-Managed or Autonomous Work Groups Self-Designing

Questions

Team Development Forming Storming Norming Performing Adjourning -Mourning

Forming Short stage Members are polite Some members are anxious

Storming Leader authority may be challenged Ways of working are defined Potential for failure in this stage

Norming Hierarchy is established Team socializing Strong commitment to the goal develops Progress toward the goal is seen

Performing Shared vision Progress toward goal Team members may leave or be added

Adjourning/Mourning The team is dissolved as their work is done Can be stressful for some members

Quick Quiz What are the four steps in team development?

Why Teams Sometimes Fail: Ineffective communication Lack of effective chartering, visioning, and goal setting Lack of clarity about roles Inability to keep morale and momentum high Decrease in productivity Lack of trust

Barriers to Team Building Ineffective Communication Lack of clear goal setting Roles not clearly defined Failure to maintain team morale Low team productivity Lack of trust

Team Dynamics Social Loafing Social facilitation effect Team members need skills Groupthink

Team Conflict There can be conflict within a team or with other teams -Can be constructive when controlled

Conflict Management Strategies Avoidance Accommodation Compromise Competing Collaboration

Questions

Thank You for Attending!