1 Knowledge Portals and Knowledge Management Tools Chapter 13

Chapter 11: Knowledge Management Tools and Knowledge Portals 2 Portals: The Basics Portals are considered to be virtual workplaces that: Promote “ secured ” knowledge sharing among different categories of end users Promote “ secured ” knowledge sharing among different categories of end users Provide access to stored structured data Provide access to stored structured data Organize unstructured data Organize unstructured data Copyright  TIES examples: (1) 591 (2) OpenCPS

Chapter 11: Knowledge Management Tools and Knowledge Portals 3 Web-based applications providing a single point of access to online information Web-based applications providing a single point of access to online information An emerging tool for An emerging tool for Simplify access to data stored in various application systems Simplify access to data stored in various application systems Facilitate collaboration among employees Facilitate collaboration among employees Assist company in reaching customers Assist company in reaching customers Portals: The Basics (cont’d)

Chapter 11: Knowledge Management Tools and Knowledge Portals 4 Evolution of the Portal Concept Information Portals

Chapter 11: Knowledge Management Tools and Knowledge Portals 5 From Information to Knowledge Portal Allow producers and users of knowledge to interact Allow producers and users of knowledge to interact Knowledge portals provide two kinds of interfaces: The knowledge producer interface The knowledge producer interface The knowledge consumer interface The knowledge consumer interface Evolution of the Portal Concept

Chapter 11: Knowledge Management Tools and Knowledge Portals 6 Portals and Business Transformation Portals can meet (or transform) Today ’ s Business Challenges Shorter time to market Shorter time to market Staff turnover Staff turnover More demanding customers and investors More demanding customers and investors Explosion of key business information in electronic documents Explosion of key business information in electronic documents Speed by which the quantity and kinds of content is growing Speed by which the quantity and kinds of content is growing

Chapter 11: Knowledge Management Tools and Knowledge Portals 7 Benefits of Knowledge Portals Productivity Locating Documents Collaboration Better Decisions Quality of Data Sharing Knowledge Identifying Experts Traffic Bandwidth Use Time in Meetings Phone Calls Response Times Redundant Efforts Operating Costs Time to market

Chapter 11: Knowledge Management Tools and Knowledge Portals 8 Key Infrastructure Components of Knowledge Portal Business intelligence (knowledge) Business intelligence (knowledge) Content management (dynamic) Content management (dynamic) Data warehouses and data marts (analytical) Data warehouses and data marts (analytical)

Chapter 11: Knowledge Management Tools and Knowledge Portals 9 List of Content Management Systems NamePlatform Web Server Database XOOPSPHPApacheMySQL DrupalPHPApacheMySQL Joomla!PHPApacheMySQL CMS Made Simple PHPApacheMySQL LiferayJavaTomcatMySQL AlfrescoJavaTomcatMySQL PlonePythonZopeZODB mojoPortalC#IIS MS SQL 、 MySQL

Chapter 11: Knowledge Management Tools and Knowledge Portals 10 Next Slide

Chapter 11: Knowledge Management Tools and Knowledge Portals 11 Layers of Knowledge Portal Architecture

Chapter 11: Knowledge Management Tools and Knowledge Portals 12 Knowledge Management Architecture (Example: OpenCPS) Knowledge management Architecture of OpenCPS (Lee, et al., 2003) Knowledge management Architecture of OpenCPS (Lee, et al., 2003) (Shneiderman,2000)

Chapter 11: Knowledge Management Tools and Knowledge Portals 13 Categories of Portal Tools Gathering Gathering Categorization Categorization Distribution Distribution Collaboration Collaboration Publish Publish Personalization Personalization Search/navigate Search/navigate

Chapter 11: Knowledge Management Tools and Knowledge Portals 14 Collaboration Collaboration tools create a KM system that supports information sharing and reuse Collaboration tools create a KM system that supports information sharing and reuse Enable multiple users work together in a coordinated fashion over time (and space) via the portal Enable multiple users work together in a coordinated fashion over time (and space) via the portal Kuala Lumpur, Malaysia Sydney, Australia

Chapter 11: Knowledge Management Tools and Knowledge Portals 15 Types of collaborations Asynchronous collaboration Asynchronous collaboration having no time or space constraints. having no time or space constraints. Queries, responses, or access occur anytime and anyplace Queries, responses, or access occur anytime and anyplace Synchronous collaboration Synchronous collaboration interaction that occurs immediately (within few seconds). interaction that occurs immediately (within few seconds). It can use audio, video, or data technologies It can use audio, video, or data technologies

Chapter 11: Knowledge Management Tools and Knowledge Portals 16 Content Management – Categorization and Publishing Use metadata to define types of information Use metadata to define types of information Categorize similar documents into named groups Categorize similar documents into named groups Directory/Indexing capability to automatically manage growing warehouses of enterprise data Directory/Indexing capability to automatically manage growing warehouses of enterprise data Provide dynamic taxonomy maintenance Provide dynamic taxonomy maintenance

Chapter 11: Knowledge Management Tools and Knowledge Portals 17 Collaboration Collaboration Publishing Publishing Agent Services Agent Services

Chapter 11: Knowledge Management Tools and Knowledge Portals 18 Screenshot of the OpenCPS Example of a Knowledge Portal Example of a Knowledge Portal Computational Problem-Solving Environment Computational Problem-Solving Environment Group Knowledge Creating and Sharing Group Knowledge Creating and Sharing

Chapter 11: Knowledge Management Tools and Knowledge Portals 19 Complete Map of Knowledge Objects Simulation of human cognition without supports of map tools. Simulation of human cognition without supports of map tools.

Chapter 11: Knowledge Management Tools and Knowledge Portals 20 Visualization Tool to Display Group Knowledge Formation

Chapter 11: Knowledge Management Tools and Knowledge Portals 21 Intelligent Agents Services Customized online customer services Customized online customer services Profile customers based on records Profile customers based on records Integrate customer profiles into group marketing activities Integrate customer profiles into group marketing activities Predict customer requirements Predict customer requirements Negotiate prices and payment schedules Negotiate prices and payment schedules Execute financial transactions on customer ’ s behalf Execute financial transactions on customer ’ s behalf

Chapter 11: Knowledge Management Tools and Knowledge Portals 22 Critical Issues for Knowledge Portals Responsiveness to user need Responsiveness to user need Content structure in large systems Content structure in large systems Content quality requirements Content quality requirements Integration with existing systems Integration with existing systems Scalability Scalability Hardware – software compatibility Hardware – software compatibility Synchronization of technology with the capabilities of users Synchronization of technology with the capabilities of users

Chapter 11: Knowledge Management Tools and Knowledge Portals 23 Portal Vendors Vendor KM Portal Product Feature Summary Best Uses Lotus/IBM Lotus Raven 1.0 (in beta) Intelligent taxonomy Intelligent taxonomy QuickPlace collaboration tool QuickPlace collaboration tool Assigns value to data based on how often it is used Assigns value to data based on how often it is used Portal replication Portal replication Facilitates content management Facilitates content management Self-creating and refining taxonomies Self-creating and refining taxonomies Personnel resources linked to data sources Personnel resources linked to data sources Advanced collaboration Advanced collaboration Easy portal repurposing Easy portal repurposing Rapid application development with associated KM packages Rapid application development with associated KM packages Open Text MyLivelink Portal 1.0 with Livelink KM software Integrated work flow Integrated work flow Quick integration of features Quick integration of features Quick portal deployment Quick portal deployment Integrated KM Integrated KM Document management and work flow Document management and work flow Custom collaboration spaces (personal, project, or enterprise) Custom collaboration spaces (personal, project, or enterprise)

Chapter 11: Knowledge Management Tools and Knowledge Portals 24 Vendor KM Portal Feature Summary Best Uses Plumtree Plumtree Corporate Portal 4.0 Automatic population Automatic population , voice, and wireless notification , voice, and wireless notification Integration with LDAP directories Integration with LDAP directories E-room tools E-room tools Easy and extensive content and application integration Easy and extensive content and application integration Scalability Scalability Advanced security Advanced security Trainable taxonomies Trainable taxonomies Various data access Various data access Customization and extensibility Customization and extensibility Woolamai WebMeta Engine 1.0 Quick integration Quick integration Flexible portal interface Flexible portal interface Knowledge taxonomy adapts to data views Knowledge taxonomy adapts to data views Data-mining functionality Data-mining functionality Web site statistics Web site statistics Usability Usability Tracking site statistics Tracking site statistics Content streaming to wireless devices Content streaming to wireless devices

Chapter 11: Knowledge Management Tools and Knowledge Portals 25 Collection of CMS WebsitePlatformDemo XOOPS PHP Drupal PHP Joomla! PHP CMS Made Simple CMS Made Simple PHP Liferay Java Alfresco Java Plone Python mojoPortal C# Moodle PHP ATutor PHP