3M Confidential October All Rights Reserved.© 3M 3M Marketing MN Applicant Processing Traffic Safety & Security Division Prepared for: Scott Snyder, Operations Manager, Applicant Processing Services Prepared by: Hannah Steward, CCMI Date: October 2014

3M Confidential October All Rights Reserved.© 3M 3M Marketing Background / Objectives  Background / Objectives ―The TSSD team has been asked to make available an online survey or questionnaire so that potential stakeholders (MN user agencies and actual applicant users) can respond to questions, make comments and offer suggestions as it relates to where TSSD establishes their network of public fingerprinting locations throughout the state. ―TSSD will be displaying the document and questionnaire from their public facing web page and simply needed the CCMI team to provide the document functionality that will allow the user to respond and send back to a specified .

3M Confidential October All Rights Reserved.© 3M 3M Marketing  Data Collection Method: Quantitative ― Host: 3M Customer, Consumer, and Market Insights (CCMI)  Sample: ―Target Audience: Fingerprint user agencies (Providers) and applicant users (BGS) ―Geography: Minnesota ―Sample Size: ―Providers : n = 64 ―BGS: n = 30  Research Conducted: October 2014 Research Methodology *Please be advised that the content within is directional and not a representation of all customers or potential customers in the industry. Sample sizes per segment are small and meant to give guidance to TSSD’s client, MN DHS. Not all customers have the same needs & expectations.

3M Confidential October All Rights Reserved.© 3M 3M Marketing Providers Fingerprint User Agencies

3M Confidential October All Rights Reserved.© 3M 3M Marketing The Majority of Providers have DHS-Licensed Programs Question: Select your provider type(s). (Select all that apply) n= 64

3M Confidential October All Rights Reserved.© 3M 3M Marketing Providers’ Employees Prefer to be Fingerprinted at a County Office, Library or School Question: Where do you think your employees would prefer to be fingerprinted? n= 64

3M Confidential October All Rights Reserved.© 3M 3M Marketing Over Half of Providers Are Not Interested in Becoming a Fingerprinting Site Question: Is your program interested in operating a fingerprinting site at your place of business? n= 64

3M Confidential October All Rights Reserved.© 3M 3M Marketing Locations of Providers Interested in Becoming a Fingerprinting Site Open to the General Public Question: Is your program interested in operating a fingerprinting site at your place of business? Note: These respondents all answered “Yes, I am interested in becoming a fingerprinting site. My program will be provided free fingerprinting equipment. My place of business would be open to the general public for fingerprinting services during normal business hours.” n= 19 CityZip Code Anoka55303 Bemidji56601 Bemidji56601 Bemidji56601 Brooklyn Park55445 Caledonia55921 East Grand Forks56721 Little Canada55117 Madelia56062 Mendota Heights55120 CityZip Code Minnetonka55305 North Mankato56003 Onamia56359 Pierz56364 Robbinsdale55422 Rochester55901 Roseville55113 St. Paul55075 Varies throughout Twin Cities55120

3M Confidential October All Rights Reserved.© 3M 3M Marketing All Respondents Interested in Becoming a Fingerprinting Site For The Public Have the Ability to Staff the Location Question: Would your program have the ability to staff the fingerprint location? n= 19* *Caution: Sample sizes are small

3M Confidential October All Rights Reserved.© 3M 3M Marketing Most Providers Interested in Becoming a Fingerprinting Site For The Public Can Complete Training Prior to Being Selected as a Fingerprint Site Question: My program’s staff who will conduct the fingerprinting services are able to complete training prior to being selected as a fingerprinting site? n= 19* *Caution: Sample sizes are small

3M Confidential October All Rights Reserved.© 3M 3M Marketing All Providers Interested in Becoming a Fingerprinting Site For The Public Are Available 8 am – 5 pm for Fingerprinting Question: What hours is your place of business available to conduct fingerprinting services to members of the general public? (Select all that apply) n= 19* *Caution: Sample sizes are small

3M Confidential October All Rights Reserved.© 3M 3M Marketing Provider: Additional Comments “Due to volume, it would be helpful to allow a site in La Crescent, MN near interstate 90 as our employees that work in certain specialty areas may need to travel from Sparta, WI to be fingerprinted to satisfy the new MN requirement. We are a WI employer that services the southeastern corner of MN.” “Employees should be able to go to the local government offices or county DHS offices for fingerprinting. As long as there is not a huge waiting time to get processed.” “I am not sure if my clients would like being fingerprinted. They would feel this is a invasion of there privacy and I am receive some resistance. The clients I care for are mainly Dual Diagnosis and usually they try to challenge new laws or changes.” “I don't see a location within Morrison County. We have 3 nursing homes alone in Morrison County on top of multiple Assisted livings, Homecare agencies, schools, etc. Our staff (nursing home) live paycheck to paycheck therefore to drive miles can be a deterent in getting staff in the door please consider a location in Morrison County. Thank you.” “On site training would be best for our company.” “We also have branch locations at Austin, La Crescent, Mankato, New Prague, Owatonna, Worthington with the zip codes of 55912,55947,56003,56071,55060,56187 respectively. Hours could be accommodated per location. Our Business Information: International Quality Homecare Corporation Rochester, MN (507) ” “We have an accessible building, ample parking, and central location in the Twin Cities” “We would want to know the cost of the equipment before going forward.” “What would be the cost of equipment if we are doing this service for enrolled students only? “Will this training session be available by webinar?” n= 19

3M Confidential October All Rights Reserved.© 3M 3M Marketing Provider: Additional Comments “Because of our location, the nearest fingerprinting facility according to the map would be in Bemidji, which is a 45 minute drive. Many of our staff are low income and driving that distance would be a barrier to them for employment.” “Can some one get back on for more information” “Concerned about the people who don't own vehicles and getting to a close fingerprinting site.” “Please make sure some sites are on the bus line.” “This was really interesting survey.” “Why not have it done at DMV locations (where you can get your license tabs etc.” “Worthington is the largest town in Nobles and Rock counties in SW Minnesota. We would suggest that a fingerprinting station be put in Worthington.” “I work for Health & Human Services for a County in the licensing unit and it would be nice to have more "mobile" fingerprinting sites. Right now, licensors who have been trained are able to do finger printing themselves. It would be nice to be able to offer this service with 2.0 and develop a way for individuals to be trained so those "in the field" could go directly to the people who need to be finger printed.” “What will be the reimbursement rate per fingerprinting subject?” n= 19

3M Confidential October All Rights Reserved.© 3M 3M Marketing CityZip Code Albert Lea56007 Austin55912 Bemidji56601 Bemidji56601 Big Lake55309 Bloomington55439 Bloomington55420 Brainerd56401 Detroit Lakes56501 Elk River55330 Foley56329 Granite Falls56222 Locations of Providers Not Interested in Becoming a Fingerprinting Site CityZip Code Redwood Falls56283 Rogers55374 Rosemount55068 Shakopee55379 St. Cloud56304 St. Cloud56303 Victoria55386 Wanamingo55983 St. Paul55118 Worthington51687 Worthington56187 Zimmerman55398 CityZip Code Hermantown55811 Jordan55352 La Crosse, WI (with service to La Crescent and Caledonia, MN)55947 Madelia56062 Mankato56001 Minneapolis55404 Morris56267 Onamia56359 Pierz56364 Pine River56474 Preston55965 Red Wing55066 Question: Is your program interested in operating a fingerprinting site at your place of business? Note: Respondents answered “No, I am not interested in becoming a fingerprinting site. n= 36

3M Confidential October All Rights Reserved.© 3M 3M Marketing CityZip Code 5 county metro area55120 Blaine55434 Minneapolis55404 Moorhead56560 Robbinsdale55422 Sherburn56171 St. Paul55114 St. Cloud56304 Walker56484 Locations of Providers Who Are Interested, but Whose Fingerprinting Services Would be Available to Employees Only Question: Is your program interested in operating a fingerprinting site at your place of business? Note: Respondents answered “Yes, I am interested in becoming a fingerprinting site location. My program will purchase the fingerprinting equipment; fingerprinting services would be available to my employees only, not the general public. “ n= 9

3M Confidential October All Rights Reserved.© 3M 3M Marketing BGS Applicant Users

3M Confidential October All Rights Reserved.© 3M 3M Marketing Applicant Users Prefer to be Fingerprinted at a County Office, Library or School Question: Where would you like to go to be fingerprinted? n= 30

3M Confidential October All Rights Reserved.© 3M 3M Marketing Applicant Users Prefer to Be Fingerprinted 8 am – 5 pm Question: When would you most likely go to be fingerprinted? n= 30

3M Confidential October All Rights Reserved.© 3M 3M Marketing Applicant Users Location of Homes Home CityHome Zip CodeFrequency Anoka Bemidji Blue Jay Crystal east grand forks Eden Prairie Elk River Jackson Jordan LeCenter Madelia Home CityHome Zip CodeFrequency Mankato Nicollet Pipestone Puposky Rochester Shoreview ST CLOUD Vadnais Heights West Fargo White Bear Lake n= 30 Question: What is the city and zip code where your home is located?

3M Confidential October All Rights Reserved.© 3M 3M Marketing Applicant Users Location of Employers Employer CityEmployer Zip CodeFrequency St. Louis Park Anoka Bemidji Blue Jay Brooklyn Park east grand forks Elk River Fairmont Fargo Jordan LeSueur Employer CityEmployer Zip CodeFrequency Madelia Mankato Pipestone Rochester ST CLOUD St. Paul St. Paul White Bear Lake LeSueur Madelia n= 30 Question: What is the city and zip code where your employer is located?

3M Confidential October All Rights Reserved.© 3M 3M Marketing BGS: Additional Comments n= 13 “Bemidji is centrally located for many smaller communities in our area and has businesses, schools, library, or other infrastructure support needed for supplying the fingerprinting process.” “How will the person getting fingerprinted know that the prints that are being done will be clean prints? I had this done at a previous job for the US Census and it was a hassle.” “I think Bemidji would be a great place for a fingerprints set up. There is a lot of communities around Bemidji that would come and get their finger printed.” “I would not want to drive anywhere to have this done” “I would really appreciate this because I need this for college and don't have the money or time to drive to get this done.” “I'd go on weekends too if I had to.” “I'm happy to see more than 8-9 fingerprinting locations are being considered, this state it too large and the volume varies so much that it would leave some locations very inconvenienced. Also, Wisconsin employers need to request MN Background studies.” “Testing website.” “why home health care providers are not allow to have their own finger print machine? and do their own finger printing than going to seek finger printing from another health care provider. I think that will create difficulty between health care providers.”