1 Cross-Cultural Coaching Rebecca Sprengel International Communication

2www.international-communication.org Coaching: what it is NOT Psychiatry: medical expertise to treat severe mental illness Psychiatry: medical expertise to treat severe mental illness Therapy / counselling: help a patient heal wounds from the past and look for causes behind problems Therapy / counselling: help a patient heal wounds from the past and look for causes behind problems Mentoring: giving advice and possibly “opening doors” for protégés Mentoring: giving advice and possibly “opening doors” for protégés Management consulting: providing expertise and hard facts within a specific industry Management consulting: providing expertise and hard facts within a specific industry Traditional Training: top-down knowledge; agenda set by trainer Traditional Training: top-down knowledge; agenda set by trainer

3www.international-communication.org COACHING IS... Finding practical and creative solutions to concrete problems Finding practical and creative solutions to concrete problems “The art of facilitating the unleashing of people’s potential to reach meaningful, important objectives.” P. Rosinski “The art of facilitating the unleashing of people’s potential to reach meaningful, important objectives.” P. Rosinski Coaching deals essentially with the present and the future Coaching deals essentially with the present and the future

4www.international-communication.org Cross-Cultural Coaching is.. A tailor-made learning framework delivered by the coach in which The coachee places experience The coachee places experience The coach places learning methods and intercultural expertise The coach places learning methods and intercultural expertise Concrete, realistic and achievable goals determined by coachee & agreed with coach

5www.international-communication.org COACHEE Cultural + psychological profile (i.e.MBTI) Cultural + psychological profile (i.e.MBTI) Willingness to introspect and change: Willingness to introspect and change: Where am I now Where am I now Where would I like to be Where would I like to be Given these answers, what goals do I need to set myself Given these answers, what goals do I need to set myself How can I achieve and sustain those goals How can I achieve and sustain those goals

6www.international-communication.org SMART PERSONAL LEARNING PLAN (PLP) s pecific. m easurable. a greed. r ealistic. t imed My SMART development goal: The project plan to achieve this goal:

7www.international-communication.org REFLECTION NOTE 1. Exactly what happened and why did it happen in that way? 2. How did you behave, think and feel as it was happening? 3. What were the main learning points from this experience? 4. What will you do differently as a result of this reflection?

8www.international-communication.org CROSS-CULTURAL COACH Needs to know about: Behavioural psychology Adult learning Organisational change Various models: TA, NLP Needs to master: IC knowledge / experience Coaching expertise Establishing and working with coachee profile Juggling between process and expert facilitator

9www.international-communication.org COACHING SESSION Progress check on agreed action points Progress check on agreed action points Coachee’s items for agenda Coachee’s items for agenda Agree on priority, duration and link with overall goals Agree on priority, duration and link with overall goals Coaching intervention Coaching intervention Coachee sets next action points Coachee sets next action points 360° feedback on present session 360° feedback on present session

10www.international-communication.org ADVANTAGES OF C-C-C Knowledge / experience loop Knowledge / experience loop Find practical & creative solutions to concrete challenges Find practical & creative solutions to concrete challenges Increase ability to cope with & welcome change Increase ability to cope with & welcome change Gain insight into oneself Gain insight into oneself Set realistic and concrete goals Set realistic and concrete goals Recognise and manage stress Recognise and manage stress Modify & develop interpersonal skills Modify & develop interpersonal skills Understand, predict and alter communication patterns Understand, predict and alter communication patterns Improve learning strategies Improve learning strategies Develop intercultural sensitivity Develop intercultural sensitivity Acquire coaching skills to develop staff Acquire coaching skills to develop staff