Copyright © 2014 Human Workflows, LLC Successful Communications as a Scientist: How 3 m&ms will change their mind! Larry Petcovic, MS 2 Randy Ribaudo, PhD Co-founders SciPhD Programs

Copyright © 2014 Human Workflows, LLC Communications Competencies (pg 86) Technical Literacy Style Flexibility Emotional Intelligence Social Intelligence

Copyright © 2014 Human Workflows, LLC ALL COMMUNICATIONS HAS 3 DIMENSIONS 1. Words, Content, Technical stuff, Data, information … 2. Affective Context & nonverbal reinforcement 3. Social meaning of 1 & 2 based on social relationship (Role) - TRUST

Copyright © 2014 Human Workflows, LLC EI Definition Emotional intelligence (EI) is the area of cognitive ability involving traits and social skills that facilitate interpersonal behavior. Intelligence can be broadly defined as the capacity for goal-oriented adaptive behavior; emotional intelligence focuses on the aspects of intelligence that govern self-knowledge and social adaptation.

Copyright © 2014 Human Workflows, LLC Basic References for Reading Working with Emotional Intelligence Paperback – Jan by Daniel Goleman (Author) Thinking, Fast and Slow Paperback – Apr by Daniel Kahneman (Author)

Copyright © 2014 Human Workflows, LLC Communications Competencies Technical Literacy Style Flexibility Emotional Intelligence Shift to learner role and ask questions What emotions drive defensiveness, anger, fear???

Copyright © 2014 Human Workflows, LLC Communications Competencies Technical Literacy Style Flexibility Emotional Intelligence Shift to learner role and ask questions What emotions drive defensiveness, anger, fear??? That “feeling” is your TRIGGER to ……. Take a deep breath, wait 5 seconds and take the high road! Shift role from expert to learner, coach, partner …

Copyright © 2014 Human Workflows, LLC How to stay positive using both content and process focus? Content Focus 1. Stop being an EXPERT 2. Shift to being a LEARNER 3. Ask open ended questions Process Focus 1. Build rapport with Neurolinguistic Programing (NLP)

Copyright © 2014 Human Workflows, LLC How do adults learn new communication competencies??? Neural patterns should be leveraged Neural patterns should be reinforced daily Neural patterns will need around 21 days to become unconsciously competent This is NOT a COGNITIVE EXERCISE Knowing is not performing!!

Copyright © 2014 Human Workflows, LLC The most difficult skill for an expert to perform is? NOT TO ANSWER A QUESTION TO WHICH YOU KNOW THE ANSWER!!

Copyright © 2014 Human Workflows, LLC 3 M&M Content Technique

Copyright © 2014 Human Workflows, LLC Content Focus Stop being an Expert 1.ONCE per day, do not answer a question as an EXPERT 2.Shift to being a LEARNER 3.Ask 3 open ended questions 4.THEN Answer the question 3 M&M Content Technique 1.ONCE a Day !! 2.Place 3 M&Ms on your desk etc… look at them! 3.Pick up and eat one M&M with your first question 4.Listen to answer and use for question 2 5.Pick up and eat 2 nd M&M 6.Repeat then answer question

Copyright © 2014 Human Workflows, LLC “I think I want to do a Postdoc at your facility with your PI. What do you suggest?”

Copyright © 2014 Human Workflows, LLC Process Focus 1.ONCE a day, pay attention to verbal rhythms and the nonverbals 2.You can match voice pacing voice volume body positions body gestures and ++ more … BUILD Rapport with NLP

Copyright © 2014 Human Workflows, LLC Process Focus 1.ONCE a day, pay attention to the nonverbals 2.You can match (easiest to more difficult) voice pacing – match pacing and then lead voice volume – match volume and then lead body positions – match similar position and then lead body gestures - match similar position and then lead and ++ more … BUILD Rapport with NLP

Copyright © 2014 Human Workflows, LLC Basic NLP references Introducing NLP: Psychological Skills for Understanding and Influencing People - Paperback – January 1, 1993 by Joseph O'Connor (Author), John Seymour (Author) Frogs into Princes: Neuro Linguistic Programming Paperback – June 1, 1979 by Richard Bandler (Author), John Grinder (Author), Steve Andreas (Editor) Neuro-Linguistic Programming (NLP) for Dummies Paperback – 21 Sep 2010 by Romilla Ready (Author), Kate Burton (Author)

Copyright © 2014 Human Workflows, LLC Process Focus BUILD Rapport with NLP 1.ONCE a day, pay attention to the nonverbals 2.You can match body positions body gestures voice pacing voice volume and ++ more … 3 M&M Content Technique 1.ONCE a Day !! 2.Place 3 M&Ms on your desk etc… look at them! 3.During your conversation 1.With each M&M.. 2.Pace and then Lead Voice pattern Body Repeat what works FOR YOU

Copyright © 2014 Human Workflows, LLC You have to practice and hone your skill on the unaware!!!! The world on influence via process communications is WAITING !!!!!!

Copyright © 2014 Human Workflows, LLC You are now well on your way … Technical Literacy Style Flexibility Emotional Intelligence Social Intelligence

Copyright © 2014 Human Workflows, LLC Communications Competencies Technical Literacy Style Flexibility Emotional Intelligence Social Intelligence - communicating in a manner that relates to your audience needs and interest (requirements)

Copyright © 2014 Human Workflows, LLC Communications Competencies Technical Literacy Style Flexibility Emotional Intelligence Social Intelligence - communicating in a manner that relates to your audience needs and interest (requirements) Seeking shared ownership relationship

Copyright © 2014 Human Workflows, LLC Public vs. Known (Work, Home, Friends …) % Communication Focus

Copyright © 2014 Human Workflows, LLC Public vs. Known (Work, Home, Friends …) % Communication Focus

Copyright © 2014 Human Workflows, LLC Bring Out Your SOCIAL Brain

Copyright © 2014 Human Workflows, LLC How to build a common social identity A common social identity is when participating parties share common social experiences at the personal and collective levels. AND all progress is STOPPED when any party goes defensive !!!!!

Copyright © 2014 Human Workflows, LLC How many social roles do you play? For our communication purposes – the answer is 3 major categories: 1.Institutional 2.Professional 3.Personal

Copyright © 2014 Human Workflows, LLC Process Focus Shift Your Social Role ONCE a day, do not answer a question in your normal social role Shift to one of the 3 roles you always are playing Institutional Professional Personal 3 M&M Technique ONCE a Day !! Place 3 M&Ms on your desk etc… look at them! Pick up and eat one M&M with your first social role shift … Repeat until M&M are gone …

Copyright © 2014 Human Workflows, LLC You can also shift your social range using Social Taxonomy Bio WorldWhere do you live?

Copyright © 2014 Human Workflows, LLC Social Taxonomy Bio WorldWhere do you live? In the universe On Earth North America USA New York New York City Manhattan 1 st Avenue Apt C, st Avenue 39° 44’ 20” N 75° 31’ 54” W

Copyright © 2014 Human Workflows, LLC Social Taxonomy Bio WorldSocial World All knowledge Structured knowledge Professional Field of Expertise Category of expertise Specialization Similar work experience Your expertise

Copyright © 2014 Human Workflows, LLC You can also shift your social range using Social Taxonomy Bio WorldWhat are your values?

Copyright © 2014 Human Workflows, LLC How to shift social range Social World All knowledge Structured knowledge2 nd Range Shift Professional Field of Expertise Category of expertiseQuestion1 Specialization Similar work experience Your expertise1 st Range shift

Copyright © 2014 Human Workflows, LLC Process Focus Shift your Social Range ONCE a day, do not answer a question in the social framing presented Shift to a very specific case as detailed as possible Shift to a global or value based framing as possible Shift back to original social context 3 M&M Technique ONCE a Day !! Place 3 M&Ms on your desk etc… look at them! Pick up and eat one M&M with your first reframe Listen to answer and use for question 2 reframe Repeat then answer question in original reframe

Copyright © 2014 Human Workflows, LLC You are now well on your way … Technical Literacy Style Flexibility Emotional Intelligence Social Intelligence

Copyright © 2014 Human Workflows, LLC What is your capacity to achieve this level of science communications??? Answer these 8 questions and score your self 1 (low) to 5 (high)

Copyright © 2014 Human Workflows, LLC Q1 I can argue any of three sides (for, against or need more research) on topics in my field with no more than 5 minutes preparation. ______ (1 - 5)

Copyright © 2014 Human Workflows, LLC Q2 I am able to influence others without referring to my credentials, training, education or organizational position. ______ (1 - 5)

Copyright © 2014 Human Workflows, LLC Q3 I am able to manage my frustration level and the need to defend my position when others fail to understand my message. ______ (1 - 5)

Copyright © 2014 Human Workflows, LLC Q4 I can control my emotions when I am challenged by other individuals, even when they are emotional in their challenge. ______ (1 - 5)

Copyright © 2014 Human Workflows, LLC Q5 I am able to withhold judging the motives of others. ______ (1 - 5)

Copyright © 2014 Human Workflows, LLC Q6 I am able to explain my professional work to an audience that has little or no experience in my field. ______ (1 - 5)

Copyright © 2014 Human Workflows, LLC Q7 I believe the professional category of work I do has obviously inherent social value. ______ (1 - 5)

Copyright © 2014 Human Workflows, LLC Q8 I believe my profession will make a positive contribution to mankind within my lifetime. ______ (1 - 5) Total Profile Score (add all 8 scores) __________

Copyright © 2014 Human Workflows, LLC Your 8 Q Profile Overall score Lowest score question Highest score question

Copyright © 2014 Human Workflows, LLC 3 M&M Technique Matrix * indicates M&M strength

Copyright © 2014 Human Workflows, LLC Thank You Questions & Feedback … keep on rowing!!!