E-banking in Hong Kong Financial institution in Hong Kong Group 6

Presentation Agenda 1. Introduction 2. Criteria to be the good e-banking 3. Example of Hong Kong e-banking 4. The Best e-banking provider in Conclusion

Introduction Provide banking services through electronic channel or electronic devices First provided at 1999 By Hang Seng Bank About 66 restricted banks providing e- banking in Hong Kong now Services involve insurance, investment, mortgage, credit card, personal credit etc.

Features of a good internet bank Solid and Sophisticated Security Systems Posted privacy policies Real time, not batch processing 24 hours phone access The site offer you the world in financial services

Features of a good internet bank Solid and Sophisticated Security Systems Provide details of the security statement Automatically log off if unused for a certain amount of time Any guarantee will be covered the loss

The largest financial institution in U.S Well Fargo  Remove fund without your approval  guarantee covering 100%

Features of a good internet bank Privacy Why they take the information How they will use the information Who they will share the information

Why HSBC take the information? To understand your financial needs and to conduct their business. To provide you with better customer services and products.

How HSBC will use the information? Keep your personal information on their records accurate and up-to- date

Who will share the information with HSBC? All HSBC Group companies All their staff All third parties with permitted access to your information Governmental or judicial bodies or agencies or their regulators

Real Time Processing Transaction instantly Available to check the updated account at ATM Service Hotline Phone number clearly posted 24 X 7 hotline services Staffs available for the lines Features of a good internet bank

E-Banking services

HSBC 4 types of e-banking services Internet Banking Phonebanking Self-service banking Mobile Banking

HSBC – Internet Banking Investment services  Securities, bonds and unit trusts trading  Deposit services  IPO services

General banking services  Payment services  Fund transfers  24-hour currency exchange service  ForEx / Renminbi Switching services  Instant account opening service HSBC – Internet Banking

HSBC – Phonebanking General Banking Services Balance enquiries Fund transfers Exchange rates, deposit rates and gold price enquiries Bill payments Cheque and fund transfer status enquiries Request for statements, cheque book and ATM PIN Request product or service information by fax

HSBC – Phonebanking Investment Services Stock, index and unit trust fund price enquiries Order placement, amendment and cancellation for stocks and unit trusts Order status enquiries Portfolio enquiries Statement request Request unit trust fund price and fact sheets by fax

HSBC – Self-service banking Over 110 locations in Hong Kong, Kowloon, New Territories and outlying island ATMs Cash Deposit Machines Instant Balance Machines Cheque Deposit Machines Passbook Update Machines Online Financial Services Terminals

HSBC – Self-service banking Banking services deposit/ withdrawal fund transfer balance enquiries passbook update

HSBC – Mobile Banking Banking and investment operation securities transaction and enquiries through Order Confirmation Services balance enquiries and fund transfer of HKD account

E-banking service in HK Hang Seng e-banking 1. Personal Banking 2. Business banking 3. E-banking Security

E-banking service in HK 1. Personal Banking Banking service Investment service Credit Card service Mortgage service Personal Credit Services Insurance Services Other Services

E-banking service in HK 2. Business banking Payment services Trade services MPF Investment Insurance Loan and Facility Other services

E-banking service in HK E-banking Security 1. All-round security measures Adopts 128-bit encryption to establish an "information tunnel" for data transfer 2. Strict procedure controls User name, date of birth and password must be entered

Criteria to be the best Success in getting clients to use Internet offerings growth of online customers Breadth of product offerings Strength of strategy for attracting and servicing online customers The World’s Best Internet Bank 2005

Criteria to be the best Evidence of tangible benefits gained from Internet initiatives Web design and functionality The strength of the bank’s security initiatives The World’s Best Internet Bank 2005

HSBC - The Best Internet Bank in Hong Kong, Awards includes: The Best Corporate/Institutional Internet Bank in Hong Kong The Best Consumer Internet Bank in Hong Kong The Best Integrated Corporate/Institutional Bank in Asia The Best Information Security Initiatives Corporate/Institutional Internet Bank in Asia The Best Websites Design Consumer Internet Bank in Asia The World’s Best Internet Bank 2005

Conclusion

M.C.

What should we know when the bank collect our information? A. Why they take the information B. How they will use the information C. Who they will share the information D. All of the above E. Only A & C

Which of the following are types of e-banking services provided by HSBC? A. Internet banking B. Phone banking C. Self-service banking D. Branch banking E. All of the above F. All except (d )

Which one is Well Fargo guarantee covering ratio? A. 80% B. 90% C. 70% D. 100%

Which one is the best internet bank in 2005? A. HSBC B. Well Fargo C. HSBC D. DSBC

End Thank You