Graco Supply & Integrated Services Organizational Performance Review May 9, 2011 Robert Steffner

Graco Supply & Integrated Services What we do? Distribution, Packaging and Supply Chain Management Services of Industrial/Specialty Supplies such as Adhesives, Sealants, Paint and Composite Manufacturing Materials for the Aerospace and Composite Structure Industries.

Graco Supply & Integrated Services Who we are? Serviced Aerospace Industry Since 1959 Owner Change 2002 Revenue 2010 ~ $40 MUSD AS9100/AS9120 Certified, NADCAP Accredited Headcount 65 FTE SEA Member since 2008 Locations – Fort Worth, TX (HQ) – Wichita, KS – Tulsa, OK – Ball Ground, GA – High Point, NC

Graco Supply & Integrated Services Organizational Performance Review Preparation Collect Data Performance Reviews Feedback ORGANIZATIONAL PERFORMANCE REVIEW Compile data for each performance review Prepare Scorecard Annually prepare plan for performance review Cell performance Workgroup performance Department performance Supplier performance Company performance Conduct senior management performance reviews and develop action plans Senior staff review Cell & work area reviews Admin department reviews Supplier review Collect feedback and improve process Organizational Performance Review Process - How do senior leaders review organizational performance to assess organizational success, competitive performance, and progress relative to strategic goals and action plans? How do you translate organizational performance review findings into priorities for continuous improvement? Purpose: to ensure focus on and accountability for targeted performance improvements at all levels of the organization. Areas Addressed

Graco Supply & Integrated Services Process: This process is owned and lead by the Director of Quality and includes the senior management team members. The Organizational Performance Review process is repeated on an quarterly basis. At the end of each fiscal year (March – February) the goals are set for the next year. The goals are shared with all employees through Leadership Communication Process, 55GS03-01.

Graco Supply & Integrated Services

A few things to consider for successful implementation Use your existing QMS-system Properly set-up your Organizational Performance Review it can act as your ISO9001/AS9100 Management Review Don’t delimit yourself to SEA-Metrics, include metrics relevant to your business Keep your employees informed

Graco Supply & Integrated Services Thank You! Robert Steffner: