Empathy Proto- typing Feedback Process Inventory How are you doing as an organization/in dividual in these three stages? What are you doing already for each stage? What could you be doing to be better in each stage?

Personal Leadership Reflection How does your leadership/teaching style allow for or hinder the behaviors your team practiced in this program? How might these behaviors be celebrated or valued in your classroom/office? How might you get started?

Challenge Timelines with Struggles and “How Might We”s BirthLaunchMiddleEnd Struggles How Might We… How to choose challenge? Proper framing (not to narrow or broad) Hard to align to student interests How do you know where students will end up? How do we create immersive experiences with our constraints? (short periods, have to stay on campus, lots of kids, ….) Hard to keep up with 8 student groups at once (each project at a unique place and each group has own issues) Hard to know what the students are going to produce. What are the students going to produce? How are we going to assess it? …Choose a large challenge that stimulates student interest while matching to standards/curriculum? …create immersive experiences with simple resources? …serve groups at different points? How to manage lots of projects in different groups? …assess 8 unique projects fairly? ….be nimble to accommodate different solution forms?

DEFINE We need to understand all things involved in our project. We: *Do deep dive research *Talk to experts/extreme users How do you know when you’ve got an Ah-Ha? You have the implicit insight You have uncovered a surprise or found what is missing You can explain why people do unusual things You can explain a contradiction In interviews, you know what the subject will say next You can tell a good story You want to tell your friends, significant other, and people on the train what you learned We define the problem by synthesize the wealth of qualitative data observed in the field, and leverage the team’s empathy for the users and intuition to identify a compelling problem to solve. Brainstorming rules: 1)Defer judgment 2)Encourage wild ideas 3)Build on the ideas of others 4)Go for quantity 5)One conversation at a time 6)Be visual 7)Stay focused on the topic 8)Headline Types of protos: -looks like -feels like works like When asking questions with your prototype, it’s better to focus on one particular aspect at a time. Types of tools: Lead user interviews, expert interviews, camera studies, surveys, history interview, process mapping, laddering interview, cultural context interview, intercepts User + Need + insight Rich, empathetic language verb Surprise uncovered from conversation Let the user stumble through your prototype. Misunderstand can be great information. Observing is about establishing deep empathy.Experience the life of your users!!

Empathy Rules Watch Watch + Ask Seek Stories Immerse YourselfAsk Why Inquire about Artifacts Change Point of ViewMap What You See

Synthesis and Selection Rules Look for Patterns Dig Deeper Don’t Include Everything Look for Explicit and Implicit Needs Include a Wild Card Define a POVPursue Challenges that Interest You

Brainstorming Rules Encourage Wild IdeasBuild on Other’s Ideas Defer JudgmentMake it Visual Go for QuantityHeadline It

Prototyping Rules Involve Others EarlyVisualize Alternatives Keep it Lo-Res Use What You Have Prototype to Decide Test to Learn, Not to Sell Isolate the VariablesCreate Experiences Prototype Everything

Storytelling Rules Prototyping to Share is Storytelling Embed the User’s Story Show, Don’t TellIllustrate Impact Show Solution in Context Make it STICKY!

My “users” care about / get excited about… Thinking about taking it home…

My users need… Thinking about taking it home…

I hope my users learn/experience… Thinking about taking it home… Post big questions on the outer edges of the concept map.

Get in groups of 3 with people who you don’t know. Spend 15 minutes on each person – helping him or her to develop the structure or topic of an overarching design challenge or experience to work on tomorrow. Spend the first minutes hearing from the person, and then the remaining discussion on building on ideas. Be bold!

On a big sticky post… “I want to create__________.” Post on the timeline of ages. Include details that might tie to someone else’s work.