Institutional and Organizational Challenges: Delivering NAPR Services National Agency of Public Registry Ministry of Justice of Georgia NAPR Ekaterina.

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Presentation transcript:

Institutional and Organizational Challenges: Delivering NAPR Services National Agency of Public Registry Ministry of Justice of Georgia NAPR Ekaterina Meskhidze October, Vienna, Austria UNECE WPLA Workshop

Georgian Challenges ICT Development Economic Growth Democracy Business Environment Data Openness, transparency

Registration and Cadastre System “One-stop-shop” principle Centralized registration and cadastre system and decentralized customer service Simplified property registration procedure

National Agency of Public Registry Legal Entity of Public Law Ministry of Justice of Georgia Operating on self-financing principle Property Registry Business Registry Address Registry Pledge Registry Lien/Tax Lien Registry Mortgage Registry Registry of Municipalities Registry of Political Parties Cadastral Data

What, how, when?

Institutional& Organizational Challenges

Institutional, Technological & Legal Reforms Extract NAPRreg NAPRweb CadastalPlan

Data Sharing Between Institutions

6 Factors toward the SUCCESS News InfrastructureHR Branding Consumer Orientation Simplified Procedures IT Infrastructure

Delivering 300 Services Public Service Hall National Bureau of Enforcement Notary Chamber of Georgia Civil Registry Agency National Agency of Public Registry National Archive of Georgia Ministry of Education and Science Alimony Power of Attorney Passport/Birth Certificate Company/Prope rty Registration Length of Service/Historic Documents High School/Graduat e Diploma All in 15 minutes

Service Delivery Concept at Public Service Hall Entrance Self-Service Area Customer Traffic Management Quick Services Long Services Waiting Area Management Back Office

Tbilisi Public Service Hall sq. m. area Transactions Up to 300 services

Service Delivery Statistics Average Customer Number Average Waiting Time 4-5 min. Average Service Delivery Time 6 min.

Individual Passport Apostil/Legalization Change of name/surname ID Card Birth Registration Citizenship of Georgia Death registration Marriage Registration Child Adoption Registration

Property Registration Immovable Property Movable Property Intangible Property Mortgage

Business Registration Registration Service Information Archive Service Opening Bank Account

Archive Services Certification of Work Experience Certification of Property Rights Death, Marriage and Divorce Certificate Biographical Certificate Certificate on Repression and Rehabilitation Certificate on Land and Building District, Street name change certificate

 Possibility to submit an application for diverse services through PSH Cafe  Possibility to receive ready documents while drinking cofee Service Delivery Innovative Methods

JUST DRIVE will ensure customers to receive ready documents using drive-through principle of service delivery.

Website guide help Online Consultancy 24 / 7 From any part of the world

ICT Development and infrastructure maintained by NAPR NAPR has two identical data centers for data and service duplication. The scheme of one data center:

Cloud Infrastructure NAPR uses leading open source cloud solution

Thank you! Eka Meskhidze