January – March 2011

PERSONNEL SERVICES DIVISION KEY PERFORMANCE INDICATORS FY11 Supporting DOP FY11 Key Strategies Unless indicated, all measures are through June 30, 2011 Date: 4/12/2011 STRATEGIC GOALOUTCOMETARGET1 st QTR2 nd QTR3 rd QTR4 th QTR SOUND HR FOUNDATION 2.B All agencies have approved WMS Inclusion and Evaluation procedures in place by March 31, %On Track Small Agencies approved HR TOOLS, SERVICES & INFORMATION 3.A Phase 1 Small Agencies (35) sign service level agreements by October % 77%91%100% 3.B Evaluate and document recommendation for Small Agency Services expansion (Phase 2). May 2011On Track HIGH - PERFORMING DOP 4.D Templates developed for select HR letters and forms for consistent use across small agency clients. 6On Track34

SA HR Services Provided Jan-Mar 2011 Top Services Provided HR Administration – 27% Internal Activities – 23% Classification – 14% Agency Meetings – 10% Recruitment Services – 7% Labor Relations – 6%

SA HR Services Survey Results Services Questions Number of agencies who used the service Quality % Agree and Tend to Agree Responsiveness % Agree and Tend to Agree If you received Recruitment Services such as posting the job, recruiting, or interviewing, please rate the following: 1283% If you received Classification Services such as reviewing or reallocating a position, conducting a desk audit, or help with completing a position description, please rate the following: 1471% If you received Performance Management Services such as consulting on recognition or corrective and disciplinary actions, or assistance with performance and development plans, please rate the following: 1292%75%

SA HR Services Survey Results If you received assistance with interpreting personnel Laws, Rules, or Regulations, please rate the following: 1782% If you received assistance with personnel Policy Review or Development, or utilized a standardized policy that we provided, please rate the following: 1553%47% If we provided your agency with other HR Consultation Services such as for layoff, Family Medical Leave, or reasonable accommodation, please rate the following: 1675% Number of agencies who used the service Quality % Agree and Tend to Agree Responsiveness % Agree and Tend to Agree

SA HR Services Survey Results Number of responses % Agree and Tend to Agree DOP small agency HR is professional and service oriented 2893% DOP small agency HR has expertise we can rely on 2889% DOP small agency HR is responsive to our business needs 2879% It is clear which HR roles and responsibilities belong to DOP and which belong to my agency 2868% DOP small agency HR provides valuable information to help my agency make decisions on workforce issues 2875% The communication channels used by Small Agency Assistance Services (includes staff consultation, HR liaison meetings, listserv, or the website) meet my agency’s business needs 2882%

Next Steps Contact agencies – find out why some scores low Share Survey results and get recommendations for improvement from: SA HR Advisory Committee Small Agency Cabinet Small Agency HR Liaisons and OFM/SACS Create an Action Plan Policy Development Changes Streamlined Business Processes Ensure readiness for next phase