Alpha Program Overview July 9, 2015

Introduction 10 contractors in the Alpha Program Contractors due for inspections this year – Insulated Roofing Contractor – Phoenix1 – Dallas Urethane – Wattle & Daub All the requirements must be met by Sep 30 2

Alpha Program Requirements Roof Inspections once every two years (minimum of 25 roofs) Annually submit all SPF roofs installed over 5,000 SF 98% of roofs not currently leaking 98% customer satisfaction for surveyed roofs Attend yearly Alpha Meeting Respond to the leaks within 7 days of notification 3

Failure to meet Alpha Requirement Annual Roof List – Missing the deadline to submit the list Resolving customer issues – Leaks – Dissatisfied customer – Contractors procrastinating in resolving the issues 4

Solution to meet the requirement Annual Roof List – Jan 15: Request the Annual Roof List – Jan 30: Deadline to submit the roof list – Alpha Status “on hold” if not met the deadline Resolving customer issues – 7 days to respond with the status – 14 days to resolve the issue – Disqualification if not notified of the resolution within 14 days 5

Current Alpha Performance Metrics 6 CriteriaData # of Contractors in the Alpha Program10 # of Contractors that have not yet submitted the annual roof list3 # of Contractors not currently meeting the 98% no leak requirement2 # of Contractors not currently meeting the 98% customer satisfaction requirement1 Current # of jobs that are leaking5

Current Alpha Metrics 7 Alpha Contractors Alpha Status Expiration # of days deficient Bi-annual Roof Inspections Submitted Annual Roof List 98% no leaks 98% customer satisfaction Current # of jobs leaking? # of days leaks pending Overall Satisfaction Total # of jobs inspected Brazos Urethane11/21/ **Yes No Cook Coatings8/11/2016 Yes Dallas Urethane5/28/201542*YesNoYes IRC6/19/2017 Yes Longhorn Urethane6/9/2016 Yes Phoenix 15/29/201541*YesNoYes Progressive4/29/201571*Yes NoYes Tillotson Enterprises10/15/2016 Yes Washington Roofing7/7/2016 Yes Wattle & Daub4/27/2015*YesNoYes *Inspections scheduled this summer **Not paid the inspection fees

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