ITServ (IT Support Services)

Areas of services n Campus network n Internet services n Multimedia services n Support to On-line Student Information System (SIS) n Helpdesk n Network/System Security

Campus network services u Services to Campus backbone network linking academic/administrative and residential buildings u LAN connections to residential buildings u Maintenance of all wireless access points (class and meeting rooms, AITCC) u Dial-up services : E1 line (56K), 30 lines : 33.6K, 30 lines

Internet services u World wide Internet access u services u Hosting Institute’s webs u Personal web ( u FTP services for commonly free software (ftp://ftp.ait.ac.th, available from campus only)

AIT UNINET I2 APAN CSLoxinfo KSC Science Park Science Park Internet (commercial) Internet (commercial) AI3 THAISARN 10M 1G 1M 3M 9.5M 1.5M

Multimedia services n Multimedia Lab for producing multimedia content n Live broadcast of events n Multimedia archive n Campus channels n E-learning Accessible from

Student Information System (SIS) An on-line system for students to n View/update your personal information n Register courses n View grade and transcript n View course catalog and courses offered n Evaluate courses n View financial related information Accessible from and use your password to login

Access points n Computer labs in Schools/Field of Studies n Every dorm room n Every AITCC room n Wireless: Every class room, AITCC’s lobbies/conference rooms n Dial-up ( , 6444 or )

User authentication n Login name (SIS, , dial-up): ststudent-id (e.g. st100322) n Password (keep confidential, change regularly) address

Mailing lists n (automatically subscribed) n (maintained by AITSU)

Helpdesk services n Hot-line Technical Support u First level of users’ problem solving and support u On-line support also available n Single interface between users and ITServ n End-user training ITServ, Room 105 or 104A, Tel URL:

Network/System Security services Network/System Protection u Local Windows update (wuserv.ait.ac.th) u PC Anti virus (avserv.ait.ac.th) u Mail anti virus and Anti spam u Security warning and awareness

AUP: Acceptable Use Policy n Define the acceptable use of IT and Internet facilities provided by the Institute n Binding agreement which has to accept n Available from n Explained in details in Online.pdf

AUP Objectives n IT/Internet resources are expensive: Ensure that those resources are used for academic purposes only n Ensure fair use of limited resources: Nobody monopolizes usage of those resources n Protect privacy n Uphold ethics, rules and laws

Alternative Internet access n AUP is not imposed but Thai legislation still applies n Type of connection: ADSL 256K/128K (use telephone line) n Paid service: 450 Baht/month, including modem rental (invoice issued every month, pay in advanced), installation charge: 150 Baht (one time charge) n On-line registration: and click ADSL Registration