Support Staff Conference CELEBRATE OUR CUSTOMERS DELIVERING EXCELLENCE.

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Presentation transcript:

Support Staff Conference CELEBRATE OUR CUSTOMERS DELIVERING EXCELLENCE

“Why come to Portsmouth if there are no graduate opportunities?”

We as a University are not selling a product. We are selling our service, our promise and our ability, to not just be adequate, but to be excellent. managementandstaffdevelopment/DeliveringExcellence/

WHO ARE OUR CUSTOMERS ? WHAT SERVICE STANDARDS DO YOU HAVE IN PLACE ? ARE YOU AWARE OF HOW YOUR BEHAVIOUR IMPACTS THOSE AROUND YOU ? 2% OR MOOD HOOVER ? HOW DO WE MEASURE OUR SUCCESSES ?

DELIVERING EXCELLENCE PROGRAMME OF EVENTS 1. Customer Insight 2. Practical Process Delivery 3. Equality and Diversity 4. Soft Skills