Public Service Operations & Management Delivering Public Service for the Future “Moneyball” Under the Dome: Government Analytics for Public Officials Mark Howard Accenture

Copyright © 2014 Accenture All rights reserved. 2 “Moneyball” for Government The story of Oakland Athletics’ GM, Billy Beane’s use of statistical analysis He learned which skills contributed to winning baseball games “Moneyball” evolutionized the way baseball players are evaluated Economists, business thought leaders took note, and used the same approach Business leaders adopted the same approach. It’s time for government leaders to do the same.

Copyright © 2014 Accenture All rights reserved. 3 33% Analytics in business – the surge forward Companies aggressively using analytics across the enterprise 66% 68% Appointed “chief data officers” Senior management are highly or totally committed to analytics

Copyright © 2014 Accenture All rights reserved. 4 Analytics is a matter of policy Analytics is not a new technology trend - It’s a paradigm shift for how we: Get, interpret and use information Think, plan and act Accenture’s Analytics in Action Research: Since 2009, use of predictive analytics has more than doubled among executives within enterprise- level organizations in the US and UK But desire exceeds capability and demand exceeds supply. 60% say internal customers want prediction of trends, not just reporting on them The Surge in Predictive Analytics

Copyright © 2014 Accenture All rights reserved. 5 Framing analytics in finance

Copyright © 2014 Accenture All rights reserved. 6 Comptrollers must address analytics now! Analytics = transformative power for government It can only transform when implemented as policy across the enterprise The current environment is challenging -Tight budgets -Increased demands -Dissatisfied, impatient citizens Failing to act now means failing your agency - likely being replaced -Leaders can’t make informed decisions about what’s working and what isn’t Leading in this environment calls for a change of mind–and immediate action.

Copyright © 2014 Accenture All rights reserved. 7 Staffing is the new priority Old job titles and a bigger staff won’t work Analytics is a new ballgame - you need the right players What to look for when recruiting? Hard Skills – STEM professionals – Technical knowledge - SQL, business intelligence, analytics software, data management and data processing Soft Skills – Curiosity, problem solving, communication, technical writing Build a Winning Analytics Team: Here’s How To Do It

Copyright © 2014 Accenture All rights reserved. 8 Accenture research: Most organizations must look beyond in- house In 2009, more than 50% of US technology patents went to non-US companies. The US will generate 44% of analytics jobs, but only 23% of people with the appropriate skills In-house talent – Identify staff and skills not previously considered critical – Match jobs and skills to agency objectives Outsourced talent – Extend your search throughout the US market and beyond – The global market is producing government analytics talent Where to Look for the Best Players

Copyright © 2014 Accenture All rights reserved. 9 Government analytics is maturing Supply and demand is a universal challenge There’s not a “How To” set of rules Creativity and innovation are keys to successful recruiting Think differently about measuring success It’s too early to measure cost/benefits traditionally Calculating ROI must be outcome-based Example: NYC used analytics to improve services and saved lives You Need the Right Skill Sets + the Right Mindset

Copyright © 2014 Accenture All rights reserved. 10 For More Information Follow us on to learn more about delivering public service for the future. Contact: Mark Howard