® Live Homework Help ® The easy, affordable way to help every student after school. A Presentation for The Library Network

® Tutor.com is the online homework help leader. Tutor.com was founded in 1998 to connect people online for one-to-one help in any subject, anytime, anywhere. Today, 1,800 libraries depend on Tutor.com to provide live, online services to their customers: Live Homework Help: Live Homework Help: Online Tutoring Program Ask A Librarian: Ask A Librarian: Virtual Reference Program We have recruited, background checked, and certified more than 2,200 professional tutors and provided millions of Live Homework Help sessions through libraries… Tutor.com’s Live Homework Help is the clear industry leader. Tutor.com: Who We Are & What We Do

® Libraries that offer Live Homework Help are vital to their communities. “Young adults are the most likely to say they will use libraries when they encounter problems: 40% of Gen Y said they would do that, compared with 20% of those above age 30.” From Pew/Internet 2007 Libraries Report: Three-quarters of Americans believe it is a high priority for local public libraries to offer a safe place where teenagers can study and congregate. From Long Overdue: A Fresh Look at Public and Leadership Attitudes About Libraries in the 21st Century, Americans for Libraries Council, 2006 Two-thirds of people say that having online services should be a high priority for their local library. From Long Overdue: A Fresh Look at Public and Leadership Attitudes About Libraries in the 21st Century, Americans for Libraries Council, 2006 Tutor.com: Addressing Library Needs

® Help hundreds of teens in your community without additional resources. Live tutors help kids online after school -without an appointment For students and their parents For adults going back to school Math, Science, English, and Social Studies Grade levels 4-12 Spanish-language help available in Math, Science and Social Studies. Always anonymous. Students can ask “dumb” questions Program hours available every day. Select 35 weekly hours between 2:00 PM-1:00 AM EST. Link at home or in the library from a Mac or PC. No software download. Advanced subjects, such as calculus and physics Live Homework Help: What Is It?

® Helping students? Live Homework Help ® is the best program for your library! Alabama, Kansas, & Alaska States with Live Homework Help statewide programs. Projects pending in other states. 93% of respondents say they are glad their library offers it, and would recommend the service to friends. 3,000,000+ Live Homework Help sessions. 1,000,000 projected for the 2008 school year! More than 1,800 public libraries across the U.S. and Canada offer Live Homework Help. 53% Of Live Homework Help users take our exit survey. At A Glance: Facts & Figures 100,000 Average number of students served by Live Homework Help every month !

® Our experience enables your success. Complements existing teen programs. Drives traffic to library website. Raises library’s profile in the community. Levels the playing field for students Local legislators and press will get involved 94% positive student user and 90% client renewal rates reveal satisfaction. Increases funding opportunities. Increases awareness of library programs. Provides opportunities for school partnerships. What It Means: Benefits & Beyond

® Professional development makes our tutors the best in the industry. Safety First: sessions are anonymous, recorded, and reviewed regularly. Specific guidance in online tutoring means the highest quality of sessions for students Mentors review sessions, guide tutors, and offer continuous professional support Our tutors are: teachers, professors, graduate students, professional tutors, other professionals, and subject experts All tutors complete a thorough application, screening, and certification process Tutors receive constant communications and professional development Our Tutors: Who Are They?

® Your students deserve the safest, highest quality online service. Experience: More years serving more libraries. More statewide contracts. More tutors. And millions more sessions served. Quality: Tutor mentors review sessions and provide individual support to tutors. Tutors receive ongoing professional development. Safety: Students and tutors do not share s, speak on the phone, or share any personal information. The Live Homework Help®: Advantage

® You deserve superb customer support and attention to detail. Marketing Support: The best in the business—from launch materials, to online tools and templates, to best practices from your peers. Funding: We have a history of successfully helping libraries identify outside funding to support their Live Homework Help program. Pricing: A new easy-to-understand, transparent pricing model takes the guesswork out of your renewal costs. The Live Homework Help®: Advantage

® Brand your Live Homework Help program on your website. How It Works: Getting Started Homepage Icon Placement is key to ensuring visibility and program success.

® How It Works: The Cobrand Page Add program hours, logos, graphics and any special info you need to your co-branded start page. Step 2 Select the subject you need help with. Step 1 Select your grade level. Step 3 Click “Connect”! You are connected to the next available tutor for your subject and grade level in a few minutes.

® How It Works: The Online Classroom Both student and tutor use all of the Online Classroom tools. Session Info & Help Technical help is always a click away. Whiteboard Full array of text and drawing tools. Tutors can add more boards as necessary. Real-Time Chat Instant-messaging- style communication.

® How It Works: Utilizing the Web Student and tutor can share useful webpages and browse Web-based resources. Sharing Webpages Either party can type a URL to open a page within the session. Browser Homepage Default to library homepage or other library resources. Web Resources Use online or library resources together to further learning.

® How It Works: Document Sharing Students do not need to share documents within the Online Classroom. Acceptable Types Share Word, Excel, PDF, PowerPoint and other common files. Browse for Files Either party can select files from their computer to share. Virus Protection For safety, only non- executable files are acceptable. After being scanned for viruses, files appear here for easy reference.

® Results: Making A Difference 53% of users complete the exit survey. Results are added to your monthly report. Students Report Improvement In grades, confidence and completing work. Satisfied Students 93% recommend the service to friends! Student Comments Reveal the true value and impact of the service everyday.

® Users: What They’re Saying Students, parents and teachers are raving about Live Homework Help! I have been waiting a long time for something like this to come. My kids and I thank ya’ll from the bottom of our hearts. Parent of 4th Grader Wow! I’m in shock…for once I actually understand my chemistry homework! If it weren’t for these tutors, I would be failing. 9th Grader What a nice service. I didn’t have to take my child to the library at 8 PM on a school night. A parents dream. Parent of 6th Grader Thank goodness for this site. I’m the mom and I didn’t know the answer to the 5th grade math problem. It helped my daughter with her math, and I learned something new too! Parent of 5th Grader Wow—what an amazing tutor. I’m speechless…my self esteem has increased due to this experience. 12th Grader I like how they don’t give you the answer until you figure it out yourself. 6th Grader I entered the service to see how it worked before I told my kids about it I really like it… did a great job of walking me through my questions and tried to help me understand what I was doing wrong. Teacher I have gone from D’s in math to A’s. Thanks for all the help. 5th Grader Its better than a real classroom cause you are not afraid to ask them questions! 10th Grader

® Our Clients: What They’re Saying What a difference Live Homework Help makes! Live Homework Help is the best of two worlds—technology and homework assistance. State Library Consultant Sometimes one-on-one attention, with a tutor who is trained on that, is really the best help you can get…It’s like having their teacher right there. Library Foundation Vice President We’re ecstatic that we are able to bring this to the community. I think it’s a major improvement in library service. Library Director The program has changed the way elected officials view the role of the public library. They have come to view the libraries as more essential. Library Director Kids can enjoy anonymity while getting the help they need. Tutors can spend more time with each student than a librarian could and also provide a level of expertise in each academic field that librarians don’t have. Library Director Since we fund this through our Foundation, providing the service also helps us increase visibility of the work of the Foundation, which we hope translates into more donors. Library Director We’re reaching more teens than ever and showing them how their library can be a resource for their information needs. In the sense that we’re creating a connection between kids and the library, the service is priceless. Library Marketing Director It will truly level the playing field and offer the same service to each and every child in this state regardless of where they live or the income of their parents. Regional Library Director As a librarian, I am eager to show this to patrons who need homework help. Librarian

® Detailed reports are ed to you each month. Results: Reporting on Students Served Session Information Overall number and session length. Grade and Subject Breakdown of usage. Review Satisfaction Post-session survey results and student comments. Branch Breakdown All of the data above listed by branch.

® The best program launch support in the industry! Client Services: Implementation Library card authentication— opt to use your own or utilize Tutor.com’s system. Support for announcements, school memos, posters, local press, and much more… “Kickoff” call orientation with your library staff to explain the program and how to promote it. We work with your technical staff to set up referring URL and IP address authentication. Online training always available to refresh your staff or train new hires. “Launch” call with your client services manager to determine program goals, review technical info and set a schedule.

® The best ongoing support in the industry! Communications Regular contact supplemented with client newsletters. Materials “Program cards,” posters, and more! Client Resources: Outreach & Support

® …Available at: Exclusive Client Resource Center offers all the support you need for high visibility… and high usage!

® Our Support: Your News Get the press your library needs for better community visibility.

® Annual Subscriptions: Features These features get you started right away. 35 weekly program hours from 3:00 PM - 8:00 PM Get to know your partner in success: your own client services manager Option to offer Spanish language in Math, Science, and Social Studies. Customer service and technical support. Transparent, easy-to-predict renewal pricing Library card authentication ensures usage only by card holders. Customizable web page for your library’s program. Promotional materials to market your program to your community. Detailed monthly reports chronicle students served.

® Next Steps: Get Ready for Raves! Contact Renee McKim Sales Director Tutor.com 40 Fulton Street New York, NY Office Cell Teens, parents, the press and even Governors are RAVING about libraries that offer Live Homework Help! Get ready for your community to rave! Contact us to learn more and move forward. We look forward to working with you.