A Program to Train the Trainers ABA YLD Fall Conference Louisville, KY October 6-8, 2005 Presented by: Paula Nailon, Esq. Director of Professional Development University of Arizona, James E. Rogers College of Law Tucson, AZ EMOTIONAL INTELLIGENCE – The Key to Excellence

During this program, you will… …learn about the elements of emotional intelligence. …learn about the elements of emotional intelligence. …learn how they are directly related to skills lawyers use daily in their jobs, and …learn how they are directly related to skills lawyers use daily in their jobs, and …learn how to increase your own EQ. …learn how to increase your own EQ.

Daniel Goleman, Author Emotional Intelligence, Emotional Intelligence, Working with Emotional Intelligence, and Working with Emotional Intelligence, and Primal Leadership - Realizing the Power of Emotional Intelligence Primal Leadership - Realizing the Power of Emotional Intelligence Developed from work of:

The Research: In every field, your EQ (emotional quotient) is 2 times as important as your cognitive abilities. In every field, your EQ (emotional quotient) is 2 times as important as your cognitive abilities.

The Research: Almost 90% of success in leadership is attributable to EQ.

The Big Picture: Emotional Competencies are: Independent Independent Interdependent Interdependent Hierarchical Hierarchical

25 competencies Divided into 5 dimensions: Personal Competence: Self Awareness Self Awareness Self Management Self Management Motivation Motivation Social Competence: Empathy Empathy Social Skills Social Skills

Personal Competence Self-Awareness Self-Awareness Self-Management Self-Management Motivation Motivation

Self-Awareness Personal Competence Self-Awareness Emotional Awareness Accurate Self-Assessment Self-Confidence Emotional Awareness Accurate Self-Assessment Self-ConfidenceSelf-ManagementMotivation

Self-Management Personal Competence Self Management Self-Awareness Self Control Emotional Awareness Self Control Emotional Awareness Trustworthiness Self-Assessment Trustworthiness Self-Assessment Conscientiousness Self-Confidence Conscientiousness Self-Confidence Adaptability Adaptability Innovation Motivation Innovation Motivation

Motivation Motivation Self-Awareness Achievement Drive Emotional Awareness Achievement Drive Emotional Awareness Commitment Self-Assessment Commitment Self-Assessment Initiative Self-Confidence Initiative Self-Confidence Optimism Optimism Self Management Self Management Self Control Self Control Trustworthiness Trustworthiness Conscientiousness Conscientiousness Adaptability Adaptability Innovation Innovation

Social Competence Empathy Empathy Social Skills Social Skills

Empathy Social Competence Empathy Understanding Others Developing Others Developing Others Service Orientation Service Orientation Leveraging Diversity Leveraging Diversity Political Awareness Political Awareness Social Skills

Social Competence Empathy Social Skills Understand Others Influence Understand Others Influence Developing Others Communication Developing Others Communication Service Orientation Conflict Management Service Orientation Conflict Management Leveraging Diversity Leadership Leveraging Diversity Leadership Political Awareness Change Catalyst Political Awareness Change Catalyst Building Bonds Building Bonds Collaboration/Cooperation Collaboration/Cooperation Team Capabilities Team Capabilities

Emotional Intelligence Map Self-AwarenessEmpathy Emotional Awareness Understand Others Emotional Awareness Understand Others Accurate Self-Assessment Developing Others Accurate Self-Assessment Developing Others Self-Confidence Service Orientation Self-Confidence Service Orientation Self Management Leveraging Diversity Self Control Political Awareness Self Control Political Awareness TrustworthinessSocial Skills TrustworthinessSocial Skills Conscientiousness Influence Conscientiousness Influence Adaptability Communication Adaptability Communication Innovation Conflict Management Innovation Conflict Management Motivation Leadership Achievement Drive Change Catalyst Achievement Drive Change Catalyst Commitment Building Bonds Commitment Building Bonds Initiative Collaboration & Cooperation Initiative Collaboration & Cooperation Optimism Team Capabilities Optimism Team Capabilities

How to Increase Your EQ Conduct a “personal inventory.” Conduct a “personal inventory.” Analyze the setting & identify skills needed. Analyze the setting & identify skills needed. Enlist trusted friends. Enlist trusted friends. Focus on a few competencies. Focus on a few competencies. Practice, practice, practice. Practice, practice, practice. Be observant and reflective. Be observant and reflective. Don’t expect immediate results. Don’t expect immediate results. Learn from your mistakes. Learn from your mistakes. Acknowledge your successes. Acknowledge your successes.