E-Government Situating Canada. e-Government What is it? What are its potential uses? How far is it likely to go and why? Is it likely to be transformative?

Slides:



Advertisements
Similar presentations
From e-Government to e-Governance: The OECD Experience Elizabeth Muller E-Government Project OECD SitExpo February 1004, Casablanca - Morocco.
Advertisements

Ms Joyce Tam, Principal Assistant Secretary for Information Technology and Broadcasting Presentation on “Developing an E-Government” to IIAC Members Thursday.
E-Government Internal Perspectives. Assessing the Trend “Is there a trend towards e-government? I think there is. Is it a strong trend? I wouldn’t say.
The Impact of technology on the delivery of financial services Advancement in technology have had a profound effect on the delivery of financial services.
E-Government Internal Perspectives. motivation motivation – why do governments adopt an e-orientation – why do departments/senior managers adopt an e-
Chief Information Officer Branch Gestion du dirigeant principal de l’information “We will have a world class public key infrastructure in place” Prime.
Page 1 ©2000 Bull Major Challenges in e-Government Value System in modern IS’s for Public services Claude Boulle, European Affairs FP 6 Consultation Meeting.
E-Government & RSS The Role of the Internet in How Americans Interact with Government Paul Vogelzang Gnomedex 5.0 Seattle, Washington June 23-25, 2005.
Introduction to e-business and e-commerce
Enhancing careers services through better use of ICT 29 November 2011 Martin McDermott More Choices, More Chances and Careers Team.
1 E-Government PPA 490 Margaret Moorhead. 2 Introduction E-government – to deliver public services in a more convenient, customer oriented, cost effective,
BIG DATA AND THE HEALTHCARE REVOLUTION FORD+SSPG 2014.
Inter-jurisdictional Service Delivery Initiatives Overview of Key Potential Opportunities Victor Abele Public Sector Service Delivery Council February.
Government On-Line “Working Through the Cross Jurisdictional Challenges of Developing a Tier 3 Application” Service Nova Scotia & Municipal Relations.
Directorate of e-Government1 e- Government Strategy for Kenya. By Peter Gakunu, Cabinet Office 23 rd March 2004.
Global Forum 2001 Newcastle, 19 October 2001 E-Society Applications for Citizens Innovative Applications: Best-practices in London-Lewisham Antoinette.
1 Chapter 11 Drivers of online-selling diffusion.
South Australia: e-government Transformational Government workshop Andrew Mills Chief Information Officer Government of South Australia 9 December 2010.
E-Government ENVISIONING e-DEMOCRACY. e-Government – Potential Uses e-information e-services (basic) e-services (advanced) e-input (from citizens) e-democracy.
Government of CanadaGouvernement du Canada Putting it all Together Clustering Information & Services around Client Needs Peter Oberle Office for Government.
Government of CanadaGouvernement du Canada Governments Without Boundaries Serving Citizens in a Digital World Presentation to e-Governance Task Force.
1 From E-Government to Connected Governance: Harnessing Information & Communication Technologies for Knowledge Acquisition and Sharing Michael G. Mimicopoulos.
Government of CanadaGouvernement du Canada Service Transformation through Government On-Line Helen McDonald Director General, Office of the Chief Information.
Introduction to E- government
Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating.
Thessaloniki, 30 June 2001 Michael Niebel European Commission, DG Information Society e-Government: A SE Europe priority.
Tbilisi, Georgia June 2013 Government Services and Registries.
E-government targets Oxford Executive Government Group Workshop Series, Hilary term 2005 Helen Margetts Oxford Internet Institute.
“The Needs of Enterprises concerning eGovernment Services” Edwin van der Ouderaa September
Treasury Board of Canada Secretariat
New Frontiers and Best Practices in Citizen- Centred Service: Integrated Services Presentation by Roger Scott-Douglas RDIMS #67803 v. 1 Service Canada.
A Citizen-Centred Service Initiative New Frontiers & Best Practices IPAC/ICCS November 14, 2001.
Payment Gateways for e-Government services 24 May 2007
Ministry of Transport, Information Technology and Communications
E-Government is... Inevitable Transforming The right thing to do.
Understanding & Use of the Internet E-government Spring 2011 G. F Khan, PhD.
John Grant Chief General Manager National Office for the Information Economy Canberra, Australia The Government OnLine Strategy.
E-Government Situating Canada. Maturity of e-Government Delivery e-government maturity (Accenture) e-government maturity (Accenture) – service maturity.
Lee Arden Lewis – Aboriginal Associates E-commerce…Steps To Getting There ITTI 2001, Industry Conference.
A Client-Centric Service Delivery Model June 17, 2005 PSSDC-PSCIOC Research Committee Improving the Telephone Channel for Canadians O-Canada.
Towards a Virtual Institute for Research into eGovernment Prof. Zahir Irani & Dr Tony Elliman Information Systems Evaluation and Integration Group School.
Corporate Social Responsibility LECTURE 25: Corporate Social Responsibility MGT
E-Government Internal Resistance. Internal Resistance? all organization changes (no matter how small) are political all organization changes (no matter.
E-Government Internal Effects – The Policy Implications March 11, 2002.
Single Window Government: The Canadian Experience January 26, 2005 World Bank Mary Ogilvie
Community Engagement. What is Community Engagement?  Community engagement refers to the process by which community benefit organisations and individuals.
Public Works and Government Services Canada Travaux publics et Services gouvernementaux Canada Brenda Watkins Director Policy and Business Strategies Information.
Identifying obstacles in the Single Market: Tom CORRIE, MARKT.B.TF1 Baltic Sea Strategy and the Internal Market conference 17 September 2010 The role of.
What eGovernment is for - Redefining the Vision Moira Atkinson Office of the e-Envoy September 2002.
CITU e-government A Corporate IT Strategy for Government Sue Broyd Central IT Unit Cabinet Office MAY 2000.
By Changing Nothing… Nothing Changes! Nothing Changes!
Growth of E-Government Services in Macedonia- (Online sophistication of e- Government services) Presentation by Prof. Dr. Marjan Gusev University Sts Cyril.
Kuk Hwan Jeong Korea Information Society Development Institute(KISDI) Nov. 5, 2014 Innovation of Public Service Delivery: Principle and Cases in Korea.
The Federal eGovernment of the United Arab Emirates the United Arab Emirates(20/06/2012) 1.
UNDERSTANDING INFORMATION MANAGEMENT (IM) WITHIN THE FEDERAL GOVERNMENT.
Canadian Citizens: At the Centre of a Modern Transformed Government Christine Desloges Chief Strategist (Transformation) Chief Information Officer Branch.
Klaus Nylamo/City of Tampere eGovernment in Tampere Klaus Nylamo Project coordinator, eGovernment Tampere, 25th March 2004.
January 29, 2004Purcell Ventures, LLC1 ICMA Executive Technology Workshop Denton, Texas January 29, 2004 The Future of Government Portals Carolyn Purcell.
A presentation about the UAE ranking in the UN eGovernment Survey
Tampa’s Internet Strategy What we are trying to achieve Defining E-Government Tampa’s Experience Tampa’s Internet Strategy.
0 1 Canada Site Mandate Created in 1995 Single point of access to Government of Canada information and services on-line Lead and participate in horizontal.
Governments Without Boundaries Serving Citizens in a Digital World
Digital Government Strategy (Provisional Translation)
Swedish theme paper eGovernment in Europe to manage the threat of "digital divide" and eexclusion and to make eservices available to all citizens and enterprises.
Government of Canada On-Line Towards an Electronic Single Window
Poul Bernt Jensen Senior Advisor Ministry of IT and Research Denmark
Theme 1.2a: Summary of Presentation
Public Services Broker
Copyright 2005 Prentice- Hall, Inc.
Presentation transcript:

e-Government Situating Canada

e-Government What is it? What are its potential uses? How far is it likely to go and why? Is it likely to be transformative? Is it likely to be beneficial for democracy or detrimental?

e-Government – Potential Uses e-information on-line pamphlets printable on-line forms on-line Hansard on-line reports

e-Government – Potential Uses e-information e-services (basic) on-line forms service contacts interactive information services Hansard (index, search functions) on-line government databases

e-Government – Potential Uses e-information e-services (basic) e-services (advanced) single portal access integrated e-services e.g. address change customized service point

e-Government – Potential Uses e-information e-services (basic) e-services (advanced) surveys on e-services e-access to policy makers e-input (from citizens)

e-Government – Potential Uses e-information e-services (basic) e-services (advanced) direct interaction with policy-makers e-voting e-town hall meetings e-input (from citizens) e-democracy

e-Government – Situating Canada “Canada is one of the pioneers of e-government and an early adopter of Internet technology.” UK Central IT Unit, “Canada is aiming to become the most connected nation in the world with all key government services fully on-line by 2004.” UK Central IT Unit, “Canada is already one of the most connected nations in the world.” UK Central IT Unit, “Canada has long been an exemplar of electronic service delivery.” UK Central IT Unit, 2000

e-Government Policy in Canada Government On-Line – “commitment to make the Government of Canada the most electronically connected government in the world to its citizens by 2004 and provide Canadians with electronic access to federal information and services.” – including... one-stop access points information organized by theme or type of activity

e-Government Policy in Canada Government On-Line Commitments – choice e-services will “complement, not replace, other options” e-services to expand range of choice (in-person, telephone, mail) – privacy how government uses information (protected from unauthorized use and disclosure) security – accessibility ensuring Internet access for all Canadians who want it

e-Government Policy in Canada Government On-Line strategy – services traditionally designed from the inside out greater emphasis on designing from the outside in (seamless access) – technological infrastructure capacity to handle greatly increased transaction security – people preparing the public service at all levels for e-service delivery

e-Government Policy in Canada Government On-Line – Looking Forward – live on-line (real time) support services – applying for benefits on-line EI, Child Tax Credit, veteran’s allowances – filing taxes on-line personal, corporate – on-line passport renewals – on-line National Park reservations – one stop access points (or portals) with information and services organized according to activity/needs seniors, consumers, small business

e-Government – Potential Uses e-information e-services (basic) e-services (advanced) e-input (from citizens) e-democracy Canada 2001 Canada 2004

e-Government Policy in Canada Government On-Line – e-democracy? – “The on-line channel can create opportunities for enhanced citizen engagement.” – “...exciting potential for greater citizen involvement in public policy-making, and greater responsiveness from public figures and institutions.” – however... no systematic discussion of citizen input (prospects and perils) does not outline any concrete examples of any expected increased citizen input through IT

The Crossing Boundaries Project concern with treating e-government as e- services – lost potential – potential is for more than services assumes that this is good (which is an open question) – unintended (and unplanned) development provision of elements of e-government drives demand for other elements do not want to arrive at e-democracy without having considered what we want it to look like