EME6347 Jing Wan

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) State agency of Florida Highway safety and security Issuing driver license, motor vehicle titles, license plates, etc Overseeing Fl highway patrol Learning & Development Office (LDO) Super*Vision training program Provide supervisors with knowledge and skills to manage people and work tasks effectively

KSA Job Performance Organization’s performance DHSMV policies, laws and regulations Leadership skills Improve management performance Provide highway safety and security through excellence in service, education and enforcement

by A. Darabi Organizational Environment Structures Processes Trainee/Trainer Workforce Training Product or Service Feedback

Trai ning Out com e Desired Improvement in Workplace Performance Expected KSA Outcomes Training Outputs Structure / Settings Training Processes Required Resources Workplace Transfer Readiness F1. Improve Trainees’ KSAF2. Improve Workplace PerformanceF3. Improve Organization Performance Organizational Support Organization Support Organizational Resources Organization’s Maintenance of Training Transfer Expected Organizational Impact (Long Term Outcomes) Start with training products And so on… A. Aubteen Darabi, PhD

Super*Vision Training supervisors Analyze Training System Training Program Structure & Set up Processes & Procedures Training Program Inputs: Trainee Trainer Content & Delivery Expected output & outcomes Organizational Environment Mission, strategies, goals Support for training Transfer & maintenance capabilities Allocated Resources Incentives LDO DHSMV Logic Model by Darabi,

Structure & Set-up Organizational Structure

Structure & Set-up Training classroom appropriate for maximum 30 attendees Necessary technological items (laptops, projectors, screens, speakers, microphones, etc) Contact of technical support Learning materials & handouts Set-up & Resources

Structure & Set-up Face to face training classes Educational lectures Panel discussions Peer education Seminar-style discussion Experiential learning activities Four-week training session Content delivery

Training Delivery Process & Procedure Trainee Recruitment promotion requirement & individual development plan Voluntary Training courses schedule is updated twice a year All the training sessions are required Strict attendance policy

Training Program Inputs Trainee 29 new & experienced supervisors Bachelor’s degree Self-discipline & accountability Trainer Four certificated on-the-job trainers (external & internal trainers) External: experienced leadership skills trainers Internal: experienced on-the-job content-related knowledge trainers Training content Approved by LDO of DHSMV Updated information & materials

Expected output & outcomes Immediate output  Post -test of the knowledge  Attitudinal survey feedback  Learning activities Program outcomes  Improvement in knowledge regarding to DHSMV’s policies, laws and regulations  Improvement in on-the-job management performance Build and sustain high-performing working teams Foster productive team communication environment Motivate employees Create a dimensions in leadership action plan

Organizational Environment Mission & Strategy DHSMV: Providing Highway Safety and Security through Excellence in Service, Education, and Environment LDO: Providing staff with high-quality training and development program Support for training Performance-based leadership culture Management team support  Information, tools and authority  Feedback system Transfer & Maintenance  After-training competitive salary/benefit model  Expectations of changes in work and performance improvement  Consideration of staffing alternatives  Updated training program