MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF ADEL Municipal Gas Authority of Georgia.

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Presentation transcript:

MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF ADEL Municipal Gas Authority of Georgia

Member Evaluations General Information Member:Adel Main Contact:Denny Roberts Pipeline:Southern Natural Region:Southern Service Area:Cook County

Member Evaluations Vital Signs - Customers Total Customers:725 - Residential Commercial 98 - Firm Industrial 5 - Interruptible 3 Total Gas Services:926 Total Inactive Services:201 Inactive Services / Active Services27% Gas Customers / Water Customers44%

Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:202,227 Mcf / Yr Annual Sales:204,881 Mcf / Yr. - Residential 22,000 Mcf / Yr. - Commercial 49,000 Mcf / Yr. - Interruptible 131,000 Mcf / Yr. Residential (use per customer) – 35.5 Mcf Commercial (use per customer) Mcf

Member Evaluations Vital Signs – Financials Annual margin (000’s) $ Return check (000’s)$ Transfers (GF) (000’s)$ Decline in annual margin 2007 – 2010:11% Increase in annual margin 2009 – 2010:54%

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Member Evaluations Standard Services Delivery Budget Forecast:Yes Retail Tracker:Yes Industrial Billing Rate Notices (#):Yes Rate Study:Yes Marketing Program:Yes Communication Services:Yes MEAG Member:Yes

Member Evaluations Current Projects Partipating in Mainstreet Financing

Member Evaluations Future Opportunities Osceola Scrap Meter – 125,000 Mcf per year Micro-Flo (North of Town) – 25,000 Mcf

Member Evaluations Issues / Concerns Jerry Permenter will retire in September 2011

Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Effective Network- Print Ads - Radio Advertising- TV Advertising - Website Advertising- Sales Champion

Member Evaluations Gas Authority Engagement Level SRCS PACE Hedge Program Regional Meetings AMM Budget Forecast Rate Trackers (Retail / Industrial) Communications

Member Evaluations Marketing & Sales Engagement Level Main Street Financing Program Rebate / Incentive Program Effective Appliance / Sales Network Print Ads – Brochures, Etc. Radio Advertising TV Advertising Website Advertising Sales Champion