Rightsizing Downsizing Collections ADRP Webinar

A National Blood Service Perspective Sole supplier – no competition No incentives for donors No financial incentives for recruiters National public healthcare system - No way to sell or give away surplus stock Our vision: Collect to meet demand without wastage

Too much Blood? Collecting up to 10% more than weekly requirement over several months Traditional ways to manage collections unsuccessful in reducing over collection New strategies developed to right size collections

Inventory

Current Production Standard WB target 2940 donations per week 50/50 split Mobiles/Static Sites Specific O neg target of 360 per week

Donors Collection Processing/DA Inventory Transfusion (& expiry) Pushing Product

Current Model CollectionInventoryUtilisation

Donors Collection Processing/DA Inventory Transfusion Pulling Product

New Model CollectionInventoryUtilisation

How are we doing this? Work in Progress Phase 1: Signals from Inventory levels need to be quickly converted into action (Lead time reduction from recruitment to collection) Phase 2: Those actions need to quickly provide the inventory result we need. ( Lead time reduction activities in Collection Processing and Testing)

Phase 1 Increase the number of donations we get by appointment Increase the number of donors invited in by telephone and e marketing Decrease the lead time between calls made and donation appointment

Phase 1 Decrease the number of forward appointments made to free up schedules Redesign schedules to reflect actual collection capacity Increase the show rate through optimal customer service

Phase 1 Introduced more frequent planning meetings Reduced time frame for changing collections targets Mid week reviews of targets

Key Issues Regular frequent operational meetings to review and adjust targets Data data data Short term thinking, reduced collection targets and reduced marketing and drive promotion activity leads to significant reduction in new donor numbers New donors > 10% down on 2008 Declining data base

Key Issues Maintaining motivation for Donor Recruitment teams with constantly changing targets It’s OK not to meet target When short of O neg – drive to fill the gap results in over collection Some initiatives have unexpected consequences – B+

Production Planning B+ B+ made up 23% of all the blood we time expire and 6.8% of all the blood we issue. (B+ is overall 9% of the population). 3 months ago we had over 500 units of B+ in stock with our designated optimum stock level being 200

A few ideas Change of strategy from push to pull Change appointment processes Reduce lead times for production planning Get the right people involved in the process – weekly planning meetings

QUESTIONS?