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Manage Hybrid IT Without End-User Perspective? Smarter IT through End-user Analytics Daniel Boehrer (Sales Director Nexthink)

Agenda › Challenges › Why IT Analytics › How Nexthink Can Help

Today’s Challenges Pulling In Many Directions

Hybrid IT & Shifting Broker Role Control of End-user Services?

Complexity Is Already Exceeding Human Capacity Turn Big Data Inward With IT Analytics Turn Big Data Inward With IT Analytics The Future Of Service Monitoring And Management December 5, 2012

Hybrid IT & Continuous Updates (DevOps) Is Accelerating Complexity

90% IT Execs Admit They Can’t Detect Problems

Agenda › Challenges › Why IT Analytics › How Nexthink Can Help

What Is Analytics? Discovery of meaningful patterns in data … that give IT actionable insight into what they can no longer control and/or don’t have the luxury of time to understand.

Hybrid IT Questions That You May Struggle With › Are your end-users experiencing problems that you have no way to detect, and do you know for how long the end-users are affected? › How will you measure service quality across all services including Cloud, BYO, External and Outsourced services as experienced by the end-user? › How will you accelerate IT Projects and DevOps planning and delivery while improving service quality to your business end-users? › Can you prove that your end-user security policies will work in Hybrid IT environments, and will your teams be able to detect and identify the growing number of security exploits and attacks quickly enough? › Can your helpdesk really help in a Hybrid IT environement?

What If You Could... › Understand availablity and performance across all IT services including cloud (e.g., Office365) and outsourced (e.g., end-user support) services just as your end-users perceive them. › Have the real-time state of your infrastructure to resolve issues faster. › Move from reactive to pre-emptive, predictive and proactive management and reduce end-user incidents by 30%. › Monitor security compliance policies and detect potential security threats through behavioral analytics. › Speed and improve IT projects & DevOps delivery and quality.

Agenda › Challenges › Why IT Analytics › How Nexthink Can Help

 What’s more useful? Photo or movie? Asset Informationen or relationship? Snapshot or real time with history ?  In order to Understand trends & changes over time Make better decisions Verify actions Analyze success and failures Detect potential for improvements Analyse Football Team

Nexthink – Innovator of End-User IT Analytics All endpoints – All applications – All activities – At all the time Who? Which action ? When ? On what ? Where? From where ? To where ? Datacenter Management Desktop Management Network Management Nexthink Outside – In view real time proactive understand relationships User Source Binary Port Destination Domain

Why Use An Outside-in Approach? End-user / Endpoint Gain insight into “ALL”: - Applications - IT services - Destinations - Domains Detect anomalies that represent: - Infrastructure issues - Exploits/attacks - Non-compliant use - Abnormal behavior By analyzing continuously in real-time ”ALL ACTIVITY” i.e., every: Binary Execution Network & Web Connection Login & Logout Warning, Error & Failure Crash & Reset from the end-users’ endpoints into the infrastructure IT organizations are able to… Server and Network Cloud/SaaS Outside-In Approach

How Is End-user Analytics Different? “ALL” end-user issues, threats … Insight into service quality, infrastructure issues, abnormal behavior … Real-time trends, anomalies… MonitoringAnalyticsVisualization Enterprise-wide | Continuous | Real-time

Nexthink Accelerates IT Projects & DevOps Production QA Lab It’s impossible to reproduce “Production” (an ever changing environment) in a QA Lab Continuously measure/improve service quality without depending on end-users to report issues and provide feedback

End-user Analytics Eliminates IT’s Dependence On End-users Reporting Issues & Providing Feedback Nexthink’s continuous, real-time end-user analytics … enables proactive, pre-emptive and predictive management of Hybrid IT.

Public & Education Finance & Insurance Industry & Services Healthcare & Pharma 550+ Customers & Numerous Success Stories Strong and happy customer base › Written success stories › Video success stories › References › User group › Advisory council › …and more!

    Daniel Boehrer –  Free Forrester Research Reports

Hybrid IT Needs End-user Analytics Thank-you!