North Carolina Area Health Education Centers AHEC in 2015… The Road Ahead Warren P. Newton, MD, MPH Vice Dean & Director, NC AHEC September 11, 2015

North Carolina Area Health Education Centers Thank you to the Statewide Meeting Program Committee! Thank you to the staff at Greensboro AHEC!

North Carolina Area Health Education Centers Thanks to all of you!

North Carolina Area Health Education Centers Questions What is the future of healthcare delivery and education? Where do we want to go? What is the AHEC strategic plan? What should we focus on in ?

North Carolina Area Health Education Centers Key Messages Exciting time: we can make a huge difference to North Carolina! Relationships, service are foundational Emphasize innovation, evaluation, advocacy We will work together better

North Carolina Area Health Education Centers My Crystal Ball

North Carolina Area Health Education Centers What I See… Clinically Integrated Networks NC System CEO Turnover Medicaid Reform 2015 Personalized medicine Workforce MIA

North Carolina Area Health Education Centers Where do we want to go? We can do better

North Carolina Area Health Education Centers Where do we want to go? We can do better

North Carolina Area Health Education Centers Where do we want to go? Our role is to help transformation of health care delivery and education Primary care, population health, whole person, equity Implement the quadruple aim – quality, patient experience,value, provider experience, all at the same time, as soon as possible All professions, across the continuum of care, across the whole state.

North Carolina Area Health Education Centers Where do we want to go? Help transform education… Emphasize competencies Active learning New technology – Portfolios – Simulation Blended methods/longitudinal Engage licensure and accreditation bodies

North Carolina Area Health Education Centers What is the AHEC strategic plan?

North Carolina Area Health Education Centers Thanks to-- + the Program Office

North Carolina Area Health Education Centers NC AHEC Strategic Plan Calendar Years 2015 – 2018 MISSION To meet North Carolina’s health and health workforce needs. NC AHEC provides educational programs and services that bridge academic institutions and communities to improve the health of the people of North Carolina with a focus on underserved populations. VISION To help lead transformation of health care education and services in North Carolina. VALUES Collaboration – We will be team-based and open-minded Diversity – We will be respectful and inclusive Service Excellence – We will deliver quality activities and services that our customers value Innovation – We will continuously generate, implement, test, and improve new ideas Integrity – We will act with fairness, transparency and the highest level of ethics

North Carolina Area Health Education Centers NC AHEC Strategic Plan Calendar Years 2015 – 2018 MISSION To meet North Carolina’s health and health workforce needs. NC AHEC provides educational programs and services that bridge academic institutions and communities to improve the health of the people of North Carolina with a focus on underserved populations. VISION To help lead transformation of health care education and services in North Carolina. VALUES Collaboration – We will be team-based and open-minded Diversity – We will be respectful and inclusive Service Excellence – We will deliver quality activities and services that our customers value Innovation – We will continuously generate, implement, test, and improve new ideas Integrity – We will act with fairness, transparency and the highest level of ethics

North Carolina Area Health Education Centers Strategic Imperatives Improve health care workforce education. Improve access and effectiveness of primary care in rural and underserved areas. Ensure a valued and sustainable practice support service

North Carolina Area Health Education Centers Strategic Priorities Infrastructure & Culture Modernize IT system, expand capabilities Diversify and increase funding Develop high performing culture of collaboration and innovation

North Carolina Area Health Education Centers AHEC MATRIX (draft 9/1/2015) Health Care Workforce Health Careers & Workforce Diversity Student & Preceptor Support Graduate Medical Education Continuing Professional Develop- ment Practice Support Library Services Consumer Education Engage- ment Practice Manage- ment Safety Net Clinical Services Allied Health X XXX Dentistry XXXXXX Information Sciences XXX Medicine XXXXXXXX Mental Health XXXXXX Nursing XXX Pharmacy XXX Public Health XXXX Other New Professions XX Current Core Service Lines Additional Service Lines

North Carolina Area Health Education Centers Updating Work Statements & Annual Report Process (Draft 9/1/15)

North Carolina Area Health Education Centers What should we focus on in ?

North Carolina Area Health Education Centers Innovation Where do ideas come from? Content and process… Investments in the Future will continue What do they lead to?

North Carolina Area Health Education Centers AHEC MATRIX (draft 9/1/2015) Health Care Workforce Health Careers & Workforce Diversity Student & Preceptor Support Graduate Medical Education Continuing Professional Develop- ment Practice Support Library Services Consumer Education Engage- ment Practice Manage- ment Safety Net Clinical Services Allied Health X XXX Dentistry XXXXXX Information Sciences XXX Medicine XXXXXXXX Mental Health XXXXXX Nursing XXX Pharmacy XXX Public Health XXXX Other New Professions XX Current Core Service Lines Additional Service Lines

North Carolina Area Health Education Centers Evaluation and Dissemination Answering the “so what” question… Beyond counts to impact; stories as well as numbers Build in from the beginning Be skeptical! Let people know…

North Carolina Area Health Education Centers IT Infrastructure We are an information based organization... Blue Jeans Tableau Simpler is better… Single ID sign Online Catalog And more…

North Carolina Area Health Education Centers Tableau

North Carolina Area Health Education Centers

Data to Drive Performance Goal: Accountability and Performance Improvement Fall 2015: identify initial metrics for every core service; discipline meetings to give input… Spring 2016: give trends, improve quality of data, explore metrics for strategic imperatives Start with what we have—this is a 2-3 year process

North Carolina Area Health Education Centers AHEC MATRIX (draft 9/1/2015) Health Care Workforce Health Careers & Workforce Diversity Student & Preceptor Support Graduate Medical Education Continuing Professional Develop- ment Practice Support Library Services Consumer Education Engage- ment Practice Manage- ment Safety Net Clinical Services Allied Health X XXX Dentistry XXXXXX Information Sciences XXX Medicine XXXXXXXX Mental Health XXXXXX Nursing XXX Pharmacy XXX Public Health XXXX Other New Professions XX Current Core Service Lines Additional Service Lines

North Carolina Area Health Education Centers Telling Our Story Each AHEC - 3 Stories—This Fall Stories of people, practices, disciplines + pictures Numbers and evaluations Pulling them together locally, statewide and nationally Learning how to tell our story

North Carolina Area Health Education Centers Making a Difference I was 16 years old. I was a rising junior at an alternative school and a new teen mother. I had generally done well in school, but I felt like I was beginning to lose my way. College didn't seem like a realistic goal for me since I had a little baby and I really hadn't taken any interest in a specific career. After really taking time to consider my future, I realized that I needed to help people. So many people came together to help me and my daughter, so what better way to repay them than paying it forward?

North Carolina Area Health Education Centers Promoting Transformation One Person at a Time One Practice at a Time One Discipline at a Time One Health System at a Time One State at a Time

North Carolina Area Health Education Centers Questions?