PPC Industry Forum 2 December 2010

Managed Bandwidth Services BTW Products and Strategy Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available BT reserves the right to make changes to the information in this presentation at any time without further notice Exclusive reliance on the information in this slide pack is at your own risk Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Agenda Introductions – All Review of previous actions– Pauline Cowie Product Development Update– Pauline Cowie 21C Update-Martin Wade Product In Life Update – Jeneva Hibbert QoS Reports Communications/Notifications BCMR / 2010 Contract Review Update AOB – All Forum Review -Pauline Cowie Date of next meeting - All Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Industry Forum Introductions

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Review of Previous Actions (in conjunction with Action List)

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Action Point 04/12 (04/12/08) RFT T2R Initiatives Presentation: Validation Rules CPs to feedback on draft rules.

Managed Bandwidth Services BTW Products and Strategy Action Point 01/03 (05/03/09) Exchanges taken off the Closure List BT to provide update on funding of equipment installed in an exchange badged for closure, that is subsequently postponed Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 05/06 (04/06/09) Provisioning Stats – Working Day Measures BT to provide further information regarding the WCR enhancement to show PPC stats in working days instead of calendar days Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 04/09 (17/09/09) B End Shift Price BT to socialise proposed B-End shift prices Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 01/12 (03/12/09) Efficient Use of Point of Handover (PoH) Equipment BT to investigate and feedback whether post towns can be added to the SNEiD dropdown menu on the Pricing Tool Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 04/12 (03/12/09) Wholesale Customer Reporting (WCR) – Shortfall between WCR & Netview Plus Global Crossing to confirm measures can be accessed from external WCR Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 07/12 (03/12/09) RPC to PPC Conversion SoR Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 03/03 (04/03/10) Highband FOC Trial Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 02/06 (17/06/10) Duplication of Excess Construction Charges (ECCs) BT to arrange tri-party discussion meeting re possible duplication of ECCs Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 03/06 (17/06/10) Early Life Failure (ELF) BT to detail process used for orders provided in incorrect location Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 04/06 (17/06/10) Point of Handover (PoH) Failure CPs require more efficient way in which to report high order failure. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 01/09 (16/09/10) 21CN Updates CPs were asked to feedback topics for updates Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 02/09 (16/09/10) 155Mbit/s CELA (City and East London Area) Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 03/09 (16/09/10) eCO Repair as principle fault reporting tool Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Action Point 04/09 (16/09/10) Communications/Notifications Requirement for RSS feed to notify changes to PPC website. Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits 21CN Update Martin Wade BT Innovate & Design

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits 21C VC4 FOA – Dec 2010 Update BT to deliver trial network, OSS and DCN updates and configure initial connectivity -All three FOA sites installed, commissioned and in Comms (Edinburgh Capital, Edinburgh Donaldson and Inverness) -The power issue at E/Cap has been resolved by requesting and receiving a ‘ concession’ from the power policy authority to use a temporary power feed, with a longer term permanent solution expected in 12 weeks. -Stability testing has started but a number of installation issues have been identified that need rectifying before test results can be captured (issues with synchronisation configuration, and management) -Stability and performance testing cannot be completed until these issues are rectified BT to share results with industry - Date tbc - awaiting conformation of revised plan from FOA manager

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product Development Update

Managed Bandwidth Services BTW Products and Strategy PPC Development – Road Map Q3/ 11/12 Q1 11/12 Q2 11/12 Q1 12/13 Q3 10/11Q4 10/11 Q4/ 11/12 BCMR Nodal Aggregation Phase 3 Adjustment Notification B End Shift Charge PPC Price Control RPI - X PPC T2R Driving up use of eCO Repair Highband FOC Improvement Trial PPC Contract Review RPC to PPC Conversion - SoR 11249

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Product In-Life Update QoS Reports Communications & Notifications 2Mbit/s Bearer Audit

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits QoS Reports

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision Stats Family (31May10) (30Jun10) (31Jul10) (31Aug10) (30Sep10) (31Oct10) (30Nov10) PARTIAL PRIVATE CIRCUITS % Success Successes Volume % Failure Failures Late Highband Products & Services % Success 100 Successes Volume % Failure Failures Late Narrowband Products & Services % Success Successes Volume % Failure Failures Late Wideband Products & Services % Success Successes Volume % Failure Failures Late

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision– Early Life Failures (ELF) Family (31May10) (30Jun10) (31Jul10) (31Aug10) (30Sep10) (31Oct10) (30Nov10) PARTIAL PRIVATE CIRCUITS % Success Volume OTD ELFs Late With ELFs Late Without ELFs Highband Products & Services % Success 100 Volume OTD ELFs Late With ELFs Late Without ELFs Narrowband Products & Services % Success Volume OTD ELFs Late With ELFs Late Without ELFs Wideband Products & Services % Success Volume OTD ELFs Late With ELFs Late Without ELFs

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision to Customer Required by Date (CRD) Family (31May10) (30Jun10) (31Jul10) (31Aug10) (30Sep10) (31Oct10) (30Nov10) PARTIAL PRIVATE CIRCUITS % Success Failures Volume Highband Products & Services % Success Failures Volume Narrowband Products & Services % Success Failures Volume Wideband Products & Services % Success Failures Volume

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision – Mean Time to Provide Family (31May10) (30Jun10) (31Jul10) (31Aug10) (30Sep10) (31Oct10) (30Nov10) PARTIAL PRIVATE CIRCUITS Average Days (Calendar) Total Days(Calendar) 32,71136,17032,20030,38940,50041,65448,190 Volume Highband Products & Services Average Days (Calendar) Total Days(Calendar) 6581, ,0161,5131,231 Volume Narrowband Products & Services Average Days (Calendar) Total Days(Calendar) 1,3351, ,5201,6721,720 Volume Wideband Products & Services Average Days (Calendar) Total Days(Calendar) 30,71833,94130,75529,06437,96438,46945,239 Volume

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Provision Stats - Chart

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Repair Stats (31May10) (30Jun10) (31Jul10) (31Aug10) (30Sep10) (31Oct10) (30Nov10) PARTIAL PRIVATE CIRCUITS % Success Successes2,0392,4532,4342,0812,0892,3702,193 Volume2,3282,9582,8042,4192,4492,8622,574 Failures Late Highband Products & Services % Success Successes Volume Failures Late Narrowband Products & Services % Success Successes Volume Failures Late Wideband Products & Services % Success Successes1,6742,0542,0531,6611,6411,8041,660 Volume1,9012,4402,3401,9291,9042,1731,965 Failures Late

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Repair – Repeat Faults (31May10 ) (30Jun10 ) (31Jul10) (31Aug10) (30Sep10) (31Oct10) (30Nov10 ) PARTIAL PRIVATE CIRCUITS Volume2,3282,9582,8042,4192,4492,8622,574 OTR with Repeats Late With Repeats Late Without Repeats Highband Poducts & Services Volume OTR with Repeats Late With Repeats Late Without Repeats Narrowband Products & Services Volume OTR with Repeats Late With Repeats Late Without Repeats Wideband Product & Servicdes Volume1,9012,4402,3401,9291,9042,1731,965 OTR with Repeats Late With Repeats Late Without Repeats

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits – Mean Time to Repair Family (31May10) (30Jun10) (31Jul10) (31Aug10) (30Sep10) (31Oct10) (30Nov10) PARTIAL PRIVATE CIRCUITS Average Repair Time(hh: mm) 03:0903:4102:4203:1502:5603:2803:46 Total Time (Days) Volume2,3282,9582,8042,4192,4492,8622,574 Highband Products & Services Average Repair Time(hh: mm) 04:4601:4602:3001:5002:1103:2703:53 Total Time (Days) Volume Narrowband Products & Services Average Repair Time(hh: mm) 03:4404:0602:4803:1503:1702:5703:11 Total Time (Days) Volume Wideband Products & Services Average Repair Time(hh: mm) 02:5903:3902:4103:1702:5103:3703:56 Total Time (Days) Volume1,9012,4402,3401,9291,9042,1731,965

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits –Repair Stats - Chart

Managed Bandwidth Services BTW Products and Strategy Communications: Published External Briefings 012/10PPC Reduced Lead-Times 014/10Cessation of 2Mbit/s PPC circuits in a 4x2Mbits Pricing Package eCO Repair Enhancements briefing - via the eCO Repair Helpdesk Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits Pricing Notifications New prices notified 1 October 2010 and becomes effective 1 January 2011

Managed Bandwidth Services BTW Products and Strategy BCMR Update BCMR calculations completed. Billing teams are liaising with CPs on an individual basis 2010 PPC Contract Review First discussions meeting held 25 th November BT to provide discussions output by 10 th December 2010 Partial Private Circuits

Managed Bandwidth Services BTW Products and Strategy Partial Private Circuits A.O.B.

Managed Bandwidth Services BTW Products and Strategy Forum Review Next Meeting Scheduled Proposed Date: 3 March 2011 Venue: TBC Partial Private Circuits