Enhancing the passenger experience in London with data-driven insights Duncan Horne Transport for London 9 July 2013.

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Presentation transcript:

Enhancing the passenger experience in London with data-driven insights Duncan Horne Transport for London 9 July 2013

Transport for London London Underground London Buses London Rail London Streets London Overground

The London Oyster Card

Oyster cards issued since launch

Number of Oyster cards used daily over the last year

Typical number of Oyster transactions on a weekday Oyster TransactionsTypical daily count Bus Boarding6,396,683 Entry4,276,872 Exit4,152,825 Add PAYG709,394 Issue Product192,109 Intermediate Validation43,352 Tram Boarding40,055 Autoload Performed26,556 Issue Card20,065 Pick up PAYG Refund11,385 Adjust PAYG7,967 Cancel Card7,435 Pick up Product2,529 Emirates Air Line2,214 River950 Total15,890,391

Journeys on London Underground in a typical week

Journeys on London Buses in a typical week

An overview of Oyster data Stored in an Oracle database Detailed card-level data available for 8 weeks; summaries for 4 years Main data stores: – Journey data – Ticket purchases – Card registration details

Limitations of Oyster data

Journey time and reliability Percentage of Journeys Travel Time

Journey time and reliability Percentage of Journeys Travel Time median95 th percentile

Journey time and reliability Heathrow to Hammersmith

Disruptions, 1-7 June 2013 DateSectionIncident TypeStartEnd 01/06/2013Hammersmith & City - Whole lineSignal failure15:2218:31 01/06/2013Metropolitan - Baker Street to AldgateSignal failure15:2916:24 01/06/2013Metropolitan - Whole lineSignal failure16:2421:06 01/06/2013Metropolitan - North of Harrow-on-the-HillSignal failure21:0623:58 01/06/2013Piccadilly - Rayners Lane to UxbridgeSignal failure16:2720:43 01/06/2013Piccadilly - Acton Town to UxbridgeSignal failure20:4301:33 02/06/2013Overground - Surrey Quays to Clapham JunctionFaulty train09:0110:31 03/06/2013Piccadilly - Acton Town to UxbridgeSignal failure07:4608:42 04/06/2013District - Whole lineSignal failure04:5009:06 04/06/2013Jubilee - Whole lineSignal failure19:0019:46 04/06/2013Piccadilly - Whole lineSignal failure10:3815:03 04/06/2013Piccadilly - Acton Town to Uxbridge / HeathrowSignal failure15:0315:46 05/06/2013Central - Whole lineFaulty train20:5123:38 05/06/2013District - Earl's Court to Richmond / Ealing B’waySignal failure18:2119:26 05/06/2013District - Turnham Green to RichmondSignal failure19:2619:50 05/06/2013Hammersmith & City - Liverpool Street to BarkingFaulty train14:1515:40 06/06/2013Hammersmith & City - Whole lineSignal failure05:5812:02 06/06/2013Metropolitan - Baker Street to AldgateSignal failure05:5809:32 06/06/2013Metropolitan - Baker Street to UxbridgeSignal failure21:3000:38 06/06/2013Piccadilly - Rayners Lane to UxbridgeSignal failure19:2000:10 07/06/2013Bakerloo - S’bridge Park to Harrow & WealdstoneSignal failure18:1020:12 07/06/2013Metropolitan - Wembley Park to Baker StreetSignal failure05:1305:55 07/06/2013Overground - Gunnersbury to RichmondSignal failure07:4208:51 07/06/2013Overground - Watford Junction to EustonSignal failure18:2719:33 07/06/2013Victoria - Whole linePower supply problems21:3823:02

London 2012 Games Journey volumes on the Underground

London 2012 Games Journey volumes on the Buses

Travel Demand Management: Canary Wharf LU, by 15 minutes

Classifying Oyster users: Number of days used in a week

Classifying Oyster users: Visitors and residents

Classifying Oyster users: Days Travelled + First Trip Time Commuter with weekend travel

Classifying Oyster users: Days Travelled + First Trip Time Commuter with no weekend travel

Classifying Oyster users: Days Travelled + First Trip Time Occasional User (Resident?)

Classifying Oyster users: Days Travelled + First Trip Time Visitor

Example of iBus data RouteTrip NumberStopScheduled Departure TimeObserved Arrival TimeObserved Departure TimeScheduled distance 7621SEVEN SISTERS ROAD04/23/ :47:00 AM04/23/ :47:04 AM04/23/ :47:18 AM SOUTH TOTTENHAM STATION #04/23/ :48:00 AM04/23/ :47:41 AM ST ANN'S ROAD04/23/ :49:00 AM04/23/ :48:17 AM04/23/ :48:22 AM EGERTON ROAD04/23/ :51:00 AM04/23/ :49:01 AM STAMFORD HILL BROADWAY04/23/ :52:00 AM04/23/ :49:44 AM STAMFORD HILL LIBRARY04/23/ :53:00 AM04/23/ :50:43 AM04/23/ :50:47 AM LYNMOUTH ROAD04/23/ :54:00 AM04/23/ :51:23 AM STOKE NEWINGTON STATION #04/23/ :55:00 AM04/23/ :52:10 AM04/23/ :52:17 AM NORTHWOLD ROAD / STOKE NEWINGTON COMMON04/23/ :56:00 AM04/23/ :53:22 AM RECTORY ROAD / BROOKE ROAD04/23/ :57:00 AM04/23/ :54:04 AM04/23/ :54:13 AM MANSE ROAD04/23/ :58:00 AM04/23/ :55:29 AM04/23/ :55:52 AM STOKE NEWINGTON ROAD / AMHURST ROAD04/23/ :00:00 AM04/23/ :56:57 AM04/23/ :57:07 AM PRINCESS MAY ROAD04/23/ :01:00 AM04/23/ :58:05 AM SHACKLEWELL LANE04/23/ :01:00 AM04/23/ :58:58 AM RIO CINEMA04/23/ :02:00 AM04/23/ :59:41 AM DALSTON KINGSLAND STATION #04/23/ :02:00 AM04/23/ :00:06 AM04/23/ :00:34 AM DALSTON JUNCTION STATION #04/23/ :03:00 AM04/23/ :01:26 AM04/23/ :01:37 AM KINGSLAND ROAD / FOREST ROAD04/23/ :04:00 AM04/23/ :02:40 AM04/23/ :02:49 AM ENGLEFIELD ROAD / MORTIMER ROAD04/23/ :05:00 AM04/23/ :03:51 AM04/23/ :04:09 AM UFTON ROAD04/23/ :06:00 AM04/23/ :05:09 AM NORTHCHURCH ROAD04/23/ :07:00 AM04/23/ :05:40 AM DOWNHAM ROAD04/23/ :07:00 AM04/23/ :06:09 AM CANAL WALK04/23/ :08:00 AM04/23/ :07:09 AM04/23/ :07:23 AM BARING STREET04/23/ :09:00 AM04/23/ :08:08 AM04/23/ :08:16 AM EAGLE WHARF ROAD04/23/ :10:00 AM04/23/ :09:03 AM04/23/ :09:15 AM MINTERN STREET04/23/ :11:00 AM04/23/ :09:55 AM04/23/ :10:02 AM BEVENDEN STREET04/23/ :12:00 AM04/23/ :11:01 AM04/23/ :11:08 AM OLD STREET STN <># / MOORFIELDS EYE HOSP04/23/ :13:00 AM04/23/ :11:55 AM04/23/ :12:08 AM CITY ROAD / LEONARD STREET04/23/ :15:00 AM04/23/ :14:01 AM04/23/ :14:07 AM EPWORTH STREET04/23/ :16:00 AM04/23/ :14:40 AM04/23/ :14:48 AM FINSBURY SQUARE / MOORGATE04/23/ :17:00 AM04/23/ :15:41 AM 284

Example of ODX output Route 38 inbound, AM Peak

Thank you.